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"Dirty floors, carpets laced with dog hair, heaters didn’t work properly. Tv remotes didn’t work in either room. Curtains falling off, holes in walls, large gap in the roof that I had to close myself with an ironing board. No WiFi, mentioned to staff - they didn’t really care. Room cards failed on 4 separate occasions. The whole place is clearly falling apart - the room was awful and the staff working seemed unhappy and unwelcoming in general. Would not stay here again and would advise others to avoid - the room was not cheap and did not represent good value in any way. We literally had to stuff loo roll into one hole in the wall as there was an outside draft coming through!"

" Fabulous hotel. Really friendly staff"

"Nice and clean friendly staff away from central no"

"The hotel is gorgeous! Our room was perfect, lots of space and mostly very clean. The only bit that wasn’t was the balcony so when we stepped onto that, as it was a beautiful Easter weekend we then put the dirt onto the carpet. Sunday lunch was lovely, the room we had it in was dog friendly and they were lovely to our boys (spaniel and GSD). We then went for a walk and a drink. I do wish we were allowed to take the dogs into the lounge or they had another area as we spent all our time in the orangery which was lovely but mixing it up and seeing more of the hotel would have been nice. We came across a few issues over the weekend. One was they hadn’t told us the lunch menu and dinner menu were exactly the same and as we didn’t fancy have 2 roast dinners we needed up at the pizzeria which was very disappointing. The food was not cooked properly, it was cold and the service wasn’t great. All in all we had an amazing trip and will be returning but will probably eat outside of the hotel next time "

"Tidy hotel bit dated deco but apart from that good hotel good location . Comfy beds spacious.. would recommend staying here .."

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"All the staff we spoke to were really friendly and helpful, the 2 ladies who cleaned our room were lovely and the room was immaculate"

"Breakfast was lovely"

"Greta breakfast clean room and great staff definitely return "