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Hotel Chocolate Carruaje

4.5 star property
Luxury hotel connected to the convention centre in Guanajuato with free parking

Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet-friendly
  • Housekeeping
The current price is NZ$83
includes taxes & fees
11 Aug - 12 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(2 reviews)

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe
In-room safe
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Alley of the Kiss
    2 min drive - 1.6 km
  • Juarez Theater
    3 min drive - 1.9 km
  • Union Garden
    3 min drive - 1.9 km
  • Mummies Museum
    19 min walk - 1.6 km
  • University of Guanajuato
    3 min drive - 1.9 km

Getting around

  • León, Guanajuato (BJX-Del Bajío)
    36 min drive

Restaurants

  • El Lugar de la Pizza
    11 min walk
  • Restaurante las Mercedes
    9 min walk
  • Pollo Feliz
    9 min walk
  • Hacienda el Fresno
    6 min walk
  • Carajo Bar Gto
    3 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel near Alley of the Kiss
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar and a free daily manager's reception. Treat yourself to spa services, such as a massage, a facial or aromatherapy. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • A 24-hour front desk, concierge services and wedding services
  • A front desk safe, tour/ticket information and luggage storage
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Languages

English, Spanish

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 1,892 reviews
Hotel Castillo Santa Cecilia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Chocolate Carruaje?

As of 7 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Chocolate Carruaje on 11 Aug 2025 start from NZ$82.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self-parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Checkout is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mile (2 km).

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Hotel Chocolate Carruaje Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 92 reviews
Rating 8 - Good. 21 out of 92 reviews
Rating 6 - Okay. 12 out of 92 reviews
Rating 4 - Poor. 17 out of 92 reviews
Rating 2 - Terrible. 8 out of 92 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio

Liked: Amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Aug 2025

10/10 Excellent

Arely

Excelente servicio, todo muy cerca, excelente atención del personal. Cada que necesitábamos taxi en recepción nos ayudaban y en 1 min ya estaba en la puerta. Muy recomendable .
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, acogedor y cómodo. Las instalaciones son bonitas y el personal super atento. Una excelente opción para hospedarse en Guanajuato, bien ubicado.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar lo único es que la cama era un poco dura pero todo excelente
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia
Stayed 3 nights in Jul 2025

8/10 Good

Maura

Liked: Staff & service, amenities, property conditions & facilities
la almohada que me toco olía a sudor, y las camas son demasiado duras nada confortable y del baño sale mal olor
Stayed 2 nights in Jul 2025

8/10 Good

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities
El día que fuimos tenían clases de natación y como teníamos hospedaje solo una noche no pudimos disfrutar de la alberca gracias a las personas de la clase, y se supone que eso estaba dentro de las cosas por las que pagamos
Stayed 1 night in Jul 2025

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Esos colchones más duros que el mismo cemento
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

4/10 Poor

Viviana

Liked: Cleanliness
Disliked: Staff & service
Los colchones están muy duros y el personal del restaurante muy grosera la persona a cargo
Stayed 2 nights in Jul 2025

2/10 Terrible

Jesus

Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
En general estuvo bien mi experiencia en ese hotel, con excepción de que dos días no hubo agua caliente en mi habitación.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Nos agrado todo
Stayed 1 night in Jul 2025

10/10 Excellent

German

Stayed 1 night in Jul 2025

6/10 Okay

Elvis Noel

Liked: Cleanliness
Sencilla, simple, pocos espacios para estar fuera de la habitación, cumple con su función que es llegar a dormir, pero de ninguna manera es un hotel de lujo como aparece ena descripción. Las camas no son cómodas, casi no sale agua caliente, amenidades mínimas, ni las básicas, tuve que ir a pedir la tercera toalla por qué no estaba lista en la habitación, así como la toalla de manos, no hay secadora así que si te gusta secar tu cabello lleva una. Eso sí el personal es amable, me prestaron un paraguas cuando lo pedí, te asisten para algunos tours. El restaurante es caro, sin embargo está muy rica la comida y vasta y solo está abierto hasta las 14:00 horas
Stayed 3 nights in Jun 2025

2/10 Terrible

Jesús

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No tenían agua caliente y la alberca me dijeron que tenía caldera y el agua helada también, no me ofrece la comodidad de levantarme y bañarme a la hora que quiera sin ningun problema por el tema del agua y aparte no pude disfrutar la razón por la cual reservé que fue la alberca
Stayed 1 night in Jul 2025

6/10 Okay

Erika Elizabeth

Liked: Cleanliness, staff & service
No había agua caliente para bañarse
Stayed 1 night in Jun 2025

4/10 Poor

Ana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Magnífico
Stayed 1 night in Jun 2025

8/10 Good

Eloy

Liked: Cleanliness, amenities, property conditions & facilities
Buen precio
Stayed 1 night in Jun 2025