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"Staff were very helpful and courteous, particularly the breakfast staff. We appreciated the texts from Jack to check that we were happy"

"The whole experience was excellent! A great team at check in, room was clean and quiet (very comfy beds) and a lovely breakfast- you couldn’t ask for more! The hotel is also in a great location- just a 10 min walk to the theatre and local shops. Always impressed by this chain of hotels. "

"Great hotel. Stayed here on a solo travel trip. Relaxing bar in the lobby and close to the main shopping/bar areas in York. Would stay here again."

"Great staff and great service."

"Friendliness of staff on rewards desk at check in was first rate.Knowledgeable about local area and transport really appreciated. Room lovely and clean and bed comfy! "

"Staff excellent from check to departure. Arrived early so went to reception just expecting to register the car park but room was ready which was a bonus. Great meal in peacheys in the evening followed by a quality breakfast the following morning."

"It was fantastic, very lovely staff, clean room "

"Very happy to receive a room upgrade. First time in 40 years of hotel stays. As usual the staff are helpful, polite and friendly. The room was well presented and clean. The chocolates were enjoyed by both of us, thank you. Only small issue is the WiFi was very poor. We're booked in again later this year "