Dear Grant,Thank you for choosing to stay with us and for taking the time to share your feedback! We are delighted to hear that you had an enjoyable experience during your time at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back again in the future for another wonderful stay.Warm regards,

Dear Darren,Thank you for sharing your feedback with us. We apologize that your experience with the bed did not meet your expectations, and we regret any discomfort you experienced as a result. Providing a comfortable stay is important to us, and we will look into ways to improve the sleeping experience for our guests. We appreciate your comments about the rest of the hotel as well and will use them to identify areas where we can enhance our services. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

Dear Robert,We apologize for the inconvenience and frustration caused by the pricing issue. Ensuring the safety and comfort of our guests during such challenging times is our priority, and to reflect this commitment we have preferred rates. Please accept our apologies for not accepting corporate rates, dates you choose to stay are blackout dates because of city wide event and our rates were set as per the market. Your feedback is important to us, and we will review our policies to ensure that they align with our values of fairness and hospitality. We appreciate your past patronage and hope to have the opportunity to welcome you and your family back for a more positive experience in the future.Warm regards,

Dear Dana,Thank you for taking the time to share your feedback with us. While we're glad to hear that you had a positive experience with our staff, we apologize for the inconveniences you encountered with the air conditioner and furniture in your room. Please know that your comments are valuable to us, and we will address these issues promptly to ensure that they are resolved for future guests. We appreciate your continued support and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

Dear Suresh,We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience does not reflect the high standards we strive to maintain, and we are deeply sorry for the inconvenience and frustration these issues caused you. Please know that your feedback is invaluable to us, and we will address these maintenance and cleanliness concerns with our team immediately to ensure they are rectified. We understand your decision not to stay with us again, but we hope you will reconsider and give us another chance to provide you with the excellent experience you deserve.Warm regards,

Dear Young Hyun,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Grant,Thank you for choosing to stay with us and for taking the time to share your feedback! We are delighted to hear that you had an enjoyable experience during your time at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back again in the future for another wonderful stay.Warm regards,

Dear David,We are deeply sorry for the distressing experience you had during your stay with us. Your safety and comfort are of utmost importance to us. We understand the gravity of being evacuated, especially with young children, and we apologize for any inconvenience caused by our response. Your feedback is invaluable, and we will use it to improve our procedures to better handle similar situations in the future. We sincerely hope to have the opportunity to regain your trust and provide you with a more positive experience on your next visit.Warm regards,

Dear Lorne,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Krista, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with us. Providing exceptional service and ensuring our guests have a wonderful stay is our top priority, and we're glad to see that reflected in your feedback.Your kind words mean a lot to us and serve as encouragement to continue striving for excellence. If you ever find yourself in Edmonton, we would love to welcome you back for another memorable stay.Thank you again for choosing Sandman Hotel Edmonton West. We truly appreciate your support!Warm regards,

Dear Melanie, We're glad to hear that overall you had a good stay with us. However, we apologize for the disturbance caused by the volleyball team on your floor. Our aim is to ensure all guests enjoy a peaceful and comfortable stay, and we regret that this was not the case for you. We'll address this matter to ensure such disruptions are minimized in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more tranquil experience.Warm Regards,

Dear Samarra, We're delighted to hear that you enjoyed your stay with us! Providing a pleasant check-in experience and ensuring clean, quiet rooms are among our top priorities. We're thrilled that you were able to relax and unwind in our pool and hot tub after your long day. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!Warm Regards,

Dear John, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the cleanliness issues in your room and the miscommunication regarding your late check-out request. We understand the importance of privacy and uninterrupted meetings, and we're truly sorry for any disruption this caused. Your feedback is valuable to us, and we'll be addressing these issues with our team to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust and provide you with a more seamless experience on your next visit.Warm Regards,

Dear Elise, Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations, particularly regarding the comfort of the beds and pillows, as well as the navigation of our property. We take guest comfort and satisfaction seriously, and we appreciate your insights. Your comments will be shared with our team to address these areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a better experience.Warm Regards,

Dear Nicole, Thank you for your glowing review! We're thrilled to hear that Maria provided you with such exceptional service during your check-in. We'll make sure to pass along your kind words to her—it will surely put a smile on her face. It was our pleasure to serve you, and we look forward to welcoming you back for another memorable stay soon!Warm regards,

Dear John, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. We value all guest feedback as it helps us identify areas for improvement. If you have any specific concerns you'd like to address, please feel free to reach out . We hope to have the opportunity to better serve you in the future.Warm Regards,

Dear Carla, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Margaret,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced due to the condition of the beds and the cleanliness of your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams. Your satisfaction is our priority, and we will strive to make improvements to ensure a better experience for our future guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,

Dear Chris,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Bram,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our pool/atrium area and found our staff to be very helpful during your stay. However, we apologize for the oversight regarding the cleanliness of the bathroom mirrors. Rest assured, we will address this with our housekeeping team to ensure that it doesn't happen again. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the pleasure of welcoming you back for another great stay soon!Warm regards,

Dear Lorraine,Thank you for sharing your feedback with us. We apologize for any discomfort caused by the pillows during your stay. Your comfort is important to us, and we regret that the pillows did not meet your expectations. We appreciate your input and will take it into consideration as we strive to improve our guest experience. Please don't hesitate to let us know of any preferences you may have during future stays, as we would be happy to accommodate them to ensure you have a more restful night's sleep.Warm regards,

Dear Sandra, I'm truly sorry to hear about your disappointing experience. Your feedback is valuable, and I'll ensure to work to improve the overall guest experience. We strive to provide a comfortable and pleasant stay for all our guests, and it's clear we've fallen short of that goal in your case. Please accept our sincerest apologies for the condition of the rooms and the disturbances you encountered. Your concerns will be addressed promptly to prevent similar issues in the future. If there's anything we can do to make it right for you, please don't hesitate to let us know.Sincerely,

Dear Randi, Thank you for bringing this to our attention. I apologize for the oversight in cleaning and the disturbance caused by the nearby party. We take cleanliness and guest comfort seriously, and it's clear we didn't meet our standards during your stay. Your feedback will be shared with our housekeeping and management teams to ensure proper attention to detail during cleaning and to address noise issues more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely,

Dear Shayne, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Brenda, Thank you for sharing your detailed feedback with us. We deeply apologize for the shortcomings you experienced during your stay, including the condition of the property and observations for improvement regarding pool area. However, we're thrilled to hear about your positive interaction with Junard Gadong, our guest services manager. We take great pride in our staff, and it's always wonderful to receive such glowing praise for their exceptional service. Junard's dedication to ensuring your comfort and satisfaction truly embodies the level of service we strive to provide to all our guests. Your kind words will be passed along to Junard and the rest of our team as recognition of their outstanding efforts.We sincerely appreciate your feedback and the opportunity to improve. Should you choose to stay with us again in the future, we'll make every effort to ensure a more pleasant and memorable experience for you. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,

Dear Austin,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Shahed,Thank you for taking the time to share your feedback with us. We value all guest opinions and are grateful for your insights. We're glad to hear that there were aspects of your stay that met your expectations. However, we also recognize that there may have been areas where we fell short. Your comments serve as valuable guidance for us as we strive to improve and provide an exceptional experience for all our guests. If there are any specific areas you feel we could have done better, we would appreciate hearing from you so we can address them accordingly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Dear Chelsea,Thank you for taking the time to share your feedback with us. We are disappointed to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our property.Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. Please know that we are taking immediate steps to address the issues you've raised to ensure that our facilities meet the highest standards of cleanliness and comfort.We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

Dear Laura,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is extremely valuable to us, and we are deeply sorry that we fell short of your expectations.We understand the importance of providing a comfortable and convenient experience for our guests, and it is clear that we did not meet these standards during your visit. Please know that we are taking immediate action to address the issues you raised, including ensuring the cleanliness of our beds and improving the clarity of our parking and entrance areas.We truly appreciate your honesty and hope that you will consider giving us another chance to provide you with the exceptional stay you deserve.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention.Warm regards,

Dear Haley, Thank you so much for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you enjoyed your time at our hotel and that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,

Dear Carmen, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had a great stay and that our team was able to contribute to making your time with us enjoyable.Your kind words mean a lot to us, and we are delighted to know that you appreciated our efforts to provide exceptional service and comfortable accommodations. We strive to create memorable experiences for all of our guests, and it's truly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Sandman Hotel Edmonton West in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We look forward to serving you again soon!Warm regards,

Dear Scott,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Tatjana,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your less-than-satisfactory experience during your recent stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short of meeting your expectations on this occasion.Please know that your satisfaction is of the utmost importance to us, and we would greatly appreciate the opportunity to make things right. If you would be willing to discuss your concerns further, please don't hesitate to contact usOnce again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Sincerely,

Dear Katriana, That sounds like a fantastic experience! A room right by the pool and with a Denny's nearby sounds like the perfect combination of relaxation and convenience. Glad to hear the staff were friendly too. Thanks for sharing your positive review and will look forward to welcome you again with Sandman Hotel Edmonton West!Sincerely,

Dear Douglas,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We value all feedback from our guests, as it helps us understand areas where we can improve.We're sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to discuss your concerns in more detail and address any specific issues you encountered. Please feel free to contact us, so we can better understand your experience and work towards resolving any issues.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can provide you with a more enjoyable stay.Sincerely,

Dear joseph,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Ronald, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Sincerely,

Dear Yaqi,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Steven,Thank you for awarding us a five-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our priority, and we're delighted that we met your expectations. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,