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Reviews

4.7 / 5Exceptional
1,612 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Banff National Park Information Centre
    2 min walk
  • Popular Location
    Banff Lake Louise Tourism Bureau
    2 min walk
  • Popular Location
    Banff Legacy Trail
    5 min walk
  • Airport
    Banff, AB (YBA)
    6 min drive

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Book online or call:

+64 9913 4658
  • Superior Hotel Room 2 Queen

    Room Amenities

    • Sleeps 4
    More details
  • Superior One Bedroom Suite 2 Queens

    Room Amenities

    • Sleeps 4
    More details
  • Rooftop 1 Bedroom Suite

    Room Amenities

    • Sleeps 3
    More details
  • Rooftop 2 Bedroom Suite

    Room Amenities

    • Sleeps 6
    More details
  • Superior King Hotel Room

    Room Amenities

    • Sleeps 2
    More details
  • Superior One Bedroom Suite 1 King

    Room Amenities

    • Sleeps 3
    More details

About this area

Banff

Located in Banff, Moose Hotel And Suites is in the city centre. Mount Norquay Ski Resort and Sunshine Village are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff Gondola and Upper Hot Springs. Our guests love the hotel's central location.

Visit our Banff travel guide
Popular Location

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Legacy Trail - 5 min walk
  • Banff Park Museum - 9 min walk
  • Central Park - 10 min walk

Getting around

  • Banff Station - 8 min walk
  • Calgary, AB (YYC-Calgary Intl.) - 93 min drive

About this property

Moose Hotel And Suites

3.5-star spa hotel, walk to Banff Lake Louise Tourism Bureau
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 174 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Room service (during limited hours), premium bedding and free local calls are among the other amenities available to guests.
Moose Hotel And Suites offers 174 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch Flat-screen televisions come with cable channels.
Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Electric car charging station
Ski shuttle nearby

Food and drink

Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
1 restaurant
1 bar
Room service available

Things to do

2 hot tubs
Bike hire
Fitness centre
Full-service spa
Golf
Indoor pool
Sauna

Family friendly

Dry-cleaning service
Indoor pool
Laundry facilities
Fridge

Conveniences

ATM/banking services
Lift
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Ski storage
Tour/ticket assistance

Languages spoken

English

Business services

24-hour business centre
2 meeting rooms
Conference space (2000 square feet)

Outdoors

Firepit

Spa

9 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage/treatment rooms
Spa open daily
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Hypo-allergenic bedding
Premium bedding

Bathroom

Eco-friendly toiletries
Hairdryer

Entertainment

40-inch flat-screen TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Fridge

More

Access via exterior corridors
Free local calls
Iron/ironing board
LED light bulbs
Safe

Policies

Check-in

Check-in between 4 PM - 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

  • Guests requesting a pet-friendly room must contact the property in advance using the information located in their booking confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets are allowed for an extra charge of CAD 25 per pet, per night.
  • Dogs and cats only
  • 2 per room (up to 50 lb/23 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)
  • Pet fee: CAD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
4.7

Exceptional

5 - Excellent
1,173
4 - Good
354
3 - Okay
56
2 - Mediocre
24
1 - Poor
5
4.7
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

The hot pools and sauna are lovely and the Spa is excellent. The front desk staff were ok. Would be nice to offer guests coffee/water in the main area.

Stayed 2 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Love the hotel overall. Have stayed there before. We found it to be a bit noisy this time, but were on the main floor. Maybe that made a difference. Don’t remember it being noisy before, and we were on the second floor. But will definitely go back. Will request a different room though.

Stayed 2 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super friendly and helpful staff. Room was very clean.

Stayed 5 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything!! Loved our stay so so much. The hot tub on the roof was incredible after a long day.

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the roof top hot tubs and fire pit area. The room was also very nice, the artwork featured in the room and around the property was amazing. We even went to his gallery later in the day we were so impressed.

Stayed 1 night in Jan. 2020

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