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The room did not feel clean. The hallways were dusty. The furniture in the room was damaged and shabby. The bathroom was the one redeeming feature. It had been recently redone. Also the staff, in spite of all else were friendly and quite helpful when we decided to go elsewhere after one night. Will not stay here again.
Very old hotel and like a smell of old smoking all around,Thank god it was only one night stay ,it was ok for one night but definitely no More ,Welsh lady that checked us in was absolutely Lovely Sorry I forgot her name
Jackie
Stayed 1 night in Apr 2024
Response from rc on 23 Apr 2024
We are sorry to hear all was not well with your stay, but on a happier note we will pass along your kind words to Becky the Welsh lady.
Thank you for taking the time to leave a review, we appreciate your feed back.
6/10 Okay
Enrico
14 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
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Enrico
Stayed 3 nights in Apr 2024
Response from rc on 16 Apr 2024
Thank you for your review.
8/10 Good
Kendra
Travelled with family
13 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When I first pulled in my first thought was ‘what have I done’. It’s a significantly older property but the people who work there are fantastic and the room is clean, it’s just old. I’m quite happy with it for the price!
Kendra
Stayed 1 night in Apr 2024
Response from rc on 13 Apr 2024
Thank you for taking the time to leave a review, we certainly appreciate the positive feed back.
Great front desk staff but a rundown place that I wouldn't recommend to anyone other than the most undemanding of us out there. The included breakfast is the most barebones I've seen.
Had a reservation for Mar 26 2024 and left because there’s bed bugs. The person at front desk told us to leave without charge and was apologetic. The next day we found they charged our card and when we called them they were rude. This place is disgusting and should not be in business. What a disaster.
Alexander
Stayed 1 night in Mar 2024
Response from rc on 2 Apr 2024
All has been resolved to your benefit of course.
6/10 Okay
Aligulu
27 Mar 2024
Disliked: Property conditions & facilities
Aligulu
Stayed 1 night in Mar 2024
Response from rc on 28 Mar 2024
Thanks for staying with us we appreciate the feed back.
8/10 Good
April
Travelled with partner
25 Mar 2024
Good place!
April
Stayed 1 night in Mar 2024
Response from rc on 26 Mar 2024
Thank you for taking the time to leave a review, we appreciate the feed back.
2/10 Terrible
Keenan
25 Mar 2024
Keenan
Stayed 1 night in Mar 2024
Response from rc on 26 Mar 2024
Please share with us why you rated us a 1.
8/10 Good
Mark
Travelled with family
23 Mar 2024
Liked: Cleanliness, staff & service
Desk clerk couldn’t find our reservation, it took a long time to get our key.
Locations is great! And the rooms were clean and large.
Mark
Stayed 1 night in Mar 2024
Response from rc on 23 Mar 2024
Thank you for taking the time to leave a review, we appreciate the feed back.
10/10 Excellent
Karen
Travelled with family, Business traveller
23 Mar 2024
Friendly staff
Karen
Stayed 1 night in Mar 2024
Response from rc on 23 Mar 2024
Thank you for taking the time to leave a review, we appreciate your feed back.
Thank you for taking the time to leave a review, we value our guests opinions & look forward to seeing you again.
8/10 Good
Kaitlyn
Travelled with partner
19 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The blow dryer was broken on the back and sucked my hair in and burned it. When told to the front desk I was told “oh I didn’t know they did that. Have a great day”
Kaitlyn
Stayed 1 night in Mar 2024
Response from rc on 19 Mar 2024
Not a very helpful response at all, we are very sorry to hear this & will be looking in to it.
6/10 Okay
Laina
Business traveller
17 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Very dated. Beds and bathroom were clean. Stains in the floor and a lot of dust.
Laina
Stayed 2 nights in Mar 2024
Response from rc on 19 Mar 2024
Thank you for sharing your experience with us, we will look into the house keeping issues.
8/10 Good
Holly
16 Mar 2024
Holly
Stayed 1 night in Mar 2024
Response from rc on 5 Apr 2024
Thank you for taking the time to leave a review, we appreciate your feed back.
8/10 Good
Candace
Travelled with family
16 Mar 2024
Liked: Cleanliness, staff & service, amenities
Beds were comfortable. Breakfast doesn’t have hot food - muffins, toast, cereal, juice. Room was large. Would stay here again.
The check in guy was very pleasent , allowed me to check in 2 hours early and got to see all the ladys cleaning the rooms they were all very lovely pleseant and helpful
Cory
Stayed 1 night in Mar 2024
Response from rc on 12 Mar 2024
Thank you for taking the time to leave a review, we value our guests feed back & look forward to seeing you again,
I have stayed here previously because it is the hotel of choice for my friend. I had always found it sketchy. We bought our chihuahua this time. He found an infestation of bedbugs in our bed. My husband had one on him that bit him. We put it in the sink to show the staff. We had to leave at 5am.
When we told the staff they did not appear surprised and would not go up to our room. They jus said” That’s a poor start to your day.”
We left but did not get our bill-they said the manager would make an adjustment to it.
Later I called the hotel and they said an expert had come in and tore the room apart but found no bugs-not even the one we left in the sink!!!
They gave us a $30 credit!!! I was expecting at least a one night refund.
Although the staff is friendly, they did seem aware that their hotel was not up to par. I have since read reviews from this hotel and the responses to guests complaints are quite rude!!!
I would highly not recommend this hotel. Lots of hotels have bedbugs at some point but it was the response that was terrible. There are better hotels nearby that are just as cheap so don’t waste you time or money at this one!
Christel
Stayed 3 nights in Feb 2024
Response from rc on 26 Mar 2024
As we said earlier there was no evidence of bed bugs found by our very competent very reliable experts, we are sorry you had such a bad experience.
Room was dirty, ceiling above the shower leaked profusely... (I called the desk they said someone above you probably didn't tuck the shower curtain in) , wifi did not work,
Noisy, other other guests and traffic ... worst hotel experience I've had in years
Cameron
Stayed 1 night in Mar 2024
Response from rc on 9 Mar 2024
Well sorry to hear about your trials & tribulations, I guess we shan't be seeing you again...........pity
Fantastic and friendly stay. Staff was incredible.
Wade
Stayed 1 night in Mar 2024
Response from rc on 8 Mar 2024
Thank you for taking the time to leave a review, we certainly appreciate the positive feed back. & look forward to seeing you again.
6/10 Okay
Crystal, Mclennan
7 Mar 2024
Liked: Cleanliness, staff & service
Staff are lovely and very friendly, breakfast is 1/5, hair in shower & we were worried about vehicle theft or damage.
Crystal
Stayed 1 night in Mar 2024
Response from rc on 8 Mar 2024
Thank you for staying with us we welcome all feed back. Just to inform you we have Tri-West security patrolling our lots at night so everyone & their vehicles are quite safe.
8/10 Good
Tiffany
4 Mar 2024
Tiffany
Stayed 2 nights in Mar 2024
Response from rc on 26 Mar 2024
Thank you for taking the time to leave a review, we appreciate the feed back.