Book a Disney's Maingate West Resort

"The man at the desk was very nice and the hotel was clean-ish. The hotel didn’t even have a name sign on the front but the hotel was very moldy and musty. There was no way we could stay there. We got our money back and went elsewhere."

"They gave away my room and put me in a smaller room. The floor was sticky, sheets were dirty, there were no blankets, the phone didn’t work and the safe didn’t work it took them 3 days and multiple trips to the desk to repair these issues. Staff was friendly, room appeared clean but was not, there was even old toothpaste from somebody else was stuck to the back of the bathroom door. Parking at the resort was an absolute nightmare. It got to the point we didn’t want to leave because we may or may not find a spot when we got back. You could hear everything through the walls. No privacy "

"Our experience at this hotel was extremely disappointing and unacceptable. We booked specifically for the family amenities, especially the slides and lazy river, only to find out AFTER check-in that they were closed. Nobody informed us beforehand or during check-in, and had we known, we never would have booked here. The staff and supervisors were very unprofessional, dismissive, and completely unapologetic throughout our stay. One of our children had a nosebleed that left blood on the floor, and not only did nobody check on her wellbeing, staff told us there was nobody available to assist or clean it. The blood remained there for the rest of our stay, which was unsanitary and unacceptable. The most concerning issue was a raccoon freely roaming around the children’s pool area, taking guests’ food and going through belongings while children were nearby. Staff only attempted to shoo it away with a broom multiple times and never contacted wildlife control or properly addressed the safety concern. Between the hidden amenity closures, poor customer service, lack of cleanliness, and unsafe conditions, this was one of the worst hotel experiences we’ve had. I would not recommend staying here."

"Rooms were clean and spacious. Perfect price point and a lovely pool area! Perfect for a short stay."

"Very clean. "

"Having a choice of being with timeshare members in more exclusive pools, party pools or those in general population, we spent 10 days and only visited the pools twice. "

"Construction occurring, one of the elevators out, hallway and room had an unusual odor, reserved a queen bed and given a full bed. Definitely a case where the photos and reviews definitely DID NOT reflect the reality of the hotel. Will never return. "

"Na"

"I booked a deluxe studio villa and upon arrival, maybe because it was Mother’s Day weekend and we got there around 1AM but the man checking us in upgraded my son and I into a 1 bedroom villa! He gave me all the info about things to do and amenities, gave me a map for all the pools and told me just about anything else I needed to know about the resort. Anyways the 1 bedroom villa (in building 5800) must’ve been renovated recently because it didn’t look anything like the pictures I’ve seen when I originally booked. It had a full kitchenette, I never really had to leave the resort to eat out since I was able to cook in our place. I just wish the waterpark was opened a little longer and they didn’t have height restrictions for the water slides, my son is fairly tall and was only allowed to use the 3 “big kid” ones and wanted to use the others on the 2nd floor waterpark since he was scared but he was told he couldn’t. Definitely planning to come back again, the last time I stayed at Westgate was back in 2007 or 2008 when I was a kid. You can’t beat the price and staff were extremely friendly. If you’re not a miserable entitled Kevin/Karen and you’re pleasant to staff, you’ll love your stay here and they’ll treat you with the same kind of respect!"