Custom House Hotels, London

"Lovely stay "

"We love this hotel we always stay there when we go to London we go to London about two times a year. We have clients for a few years. The general manager Judith always treated us great and Jake at the front desk is amazing."

"Amenities, location, staff, cleanliness. "

"The hotel isnt a modern hotel, but for what you pay in London with a view of tower bridge it's fantastic value for the money "

"The room was very clean and everything stocked up well - thanks its lovely to be able to make coffee in your room. As a personal point of view it would be nice to be able to make two coffees per day rather than one - so four sachets rather than two. All staff were excellent and most helpful. Was most impressed with the room service, only took 15 minutes to reach my room. Check-in was quick and check-out very very quick. Breakfast was great - good variety of food and very relaxed - didn't feel pressured in any sense to leave my table and so was able to enjoy a second flat white - very important to me in the mornings. Thank you - would recommend the hotel to anyone."

"Family luxury room spacious, very high sealings and beautifuly done. No view from our window but it didn't really matter - as it also meant sheltered from the outside noise. The one thig to know, speaking of noise, the building is old so we heard all noises in the room above - from walking to flushing but was not for long periods and comes with the old buildings. Also the ventilation system can be noisy. Good location, very nice Christmas decorations. Cleaning and toiletries impecable. Can't say much about the staff as we interacted very little. No complaints non wow either. "

"Clan Room and wonderful staff. We met Shafkat when we arrived and he was so helpful. I also requested for an early check-in which \they were really helpful with. David reached out to us early enough to help with our plans. Great Stay and hotel is central to everything "

"Great food and service "

"Absolutely beautiful stay, helpful staff, clean room, comfy stay, no complaints, i stayed there for 3 nights and was gutted to leave! "