Question 1

What other neighbourhoods are similar to Custom House?

Accepted Answer

For travellers seeking a similar experience to Custom House, the Royal Docks area, particularly around Canning Town and North Greenwich, offers comparable convenience and access.

The Royal Docks area, including Canning Town, is characterised by its modern developments, excellent transport links, and proximity to the ExCeL London exhibition centre. It's well-connected via the DLR (Docklands Light Railway) and Jubilee Line, making travel into central London straightforward. You'll find a mix of contemporary hotels and apartments, often with views of the Thames or the docks.

Families often find North Greenwich appealing. It's home to the O2 Arena, which hosts a variety of entertainment. The area also offers easy access to the Emirates Air Line cable car for a unique view over the Thames and has several green spaces for children to enjoy. The Jubilee Line from North Greenwich provides quick connections to many of London's major attractions.

For those prioritising business travel or event attendance, Canning Town is ideal due to its direct DLR connections to ExCeL London and London City Airport.

Question 2

What are the best hotels in Custom House that travellers recommend?

Accepted Answer

For highly recommended hotels in Custom House, consider the InterContinental London - The O2 by IHG, Sunborn London, or Novotel London ExCeL.

The 5-star InterContinental London - The O2 by IHG, with an excellent 9.0 rating, offers luxurious amenities such as 24-hour room service, premium bedding, and suites. Guests frequently praise the friendly and helpful staff, the comfortable and clean rooms, and the excellent breakfast. Its location is praised as perfect, and it is conveniently close to Cineworld London - West India Quay and The Crystal.

Another outstanding option is the 4-star Sunborn London, which boasts an impressive 9.2 rating. This unique hotel, a superyacht, provides premium bedding, river views, and 24-hour room service. Guests consistently highlight the clean and spacious rooms, the friendly and helpful staff, and the excellent breakfast and food. It is exceptionally well-located, being just 0.6 km from The Crystal and 0.5 km from Dock Beach.

The 4-star Novotel London ExCeL, with a strong 8.6 rating, is also highly recommended. This hotel offers amenities like 24-hour room service, rainfall showerheads, and connecting rooms, making it suitable for families. Travellers frequently praise the clean and amazing rooms, the superb location, the friendly and helpful staff, and the amazing breakfast. It is very close to The Crystal, only 0.5 km away, and also near Dock Beach.

Question 3

What are the best family hotels in Custom House?

Accepted Answer

For family-friendly hotels in Custom House, consider the InterContinental London - The O2 by IHG, the Crowne Plaza London - Docklands by IHG, the DoubleTree by Hilton Hotel London ExCel, the Novotel London ExCeL, and the Radisson Blu Hotel, London Canary Wharf East.

The 5-star InterContinental London - The O2 by IHG, with an excellent 9.0 rating, offers free cribs and kids' meals at its restaurant, along with connecting rooms and sofa beds, making it very convenient for families. It is also close to attractions like The Crystal and Greenwich Peninsula Ecology Park.

Another excellent choice is the 4-star Crowne Plaza London - Docklands by IHG, rated 8.8. This hotel provides free cribs, child-friendly window designs, on-site babysitting services, sofa beds, and connecting rooms. It is conveniently located near The Crystal and Dock Beach.

The 4-star DoubleTree by Hilton Hotel London ExCel, with an 8.4 rating, is a good option offering connecting rooms, sofa beds, and free cribs for families. Guests often praise the exceptional staff and clean rooms. It is close to Brick Lane Music Hall.

The 4-star Novotel London ExCeL, rated 8.6, provides free cribs, child-friendly window designs, sofa beds, and connecting rooms, suiting families. It is situated near The Crystal and Dock Beach.

Finally, the 4-star Radisson Blu Hotel, London Canary Wharf East, with an 8.6 rating, offers free rollaway extra beds and cribs, kids' meals, sofa beds, and connecting rooms. Families will appreciate the spacious rooms and helpful staff. It is located near Cineworld London - West India Quay.

Question 4

What are the best 5-star hotels in Custom House?

Accepted Answer

For a highly-rated 5-star hotel in Custom House, the InterContinental London - The O2 by IHG is an excellent choice.

This luxurious 5-star hotel boasts a superb 9.0 rating and is frequently praised by guests for its friendly and helpful staff, as well as its comfortable and clean rooms. You can enjoy premium bedding, 24-hour room service, and even champagne service. The hotel also features an onsite shopping mall and offers stunning river views, making it ideal for couples. Its location is considered perfect, with nearby attractions including The Crystal and Greenwich Peninsula Ecology Park.

Question 5

What are the best spa hotels in Custom House?

Accepted Answer

For the best spa hotels in Custom House, consider the InterContinental London - The O2 by IHG, the Radisson Blu Hotel, London Canary Wharf East, or the Crowne Plaza London - Docklands by IHG.

The 5-star InterContinental London - The O2 by IHG, with an excellent 9.0 rating, offers an extensive spa experience. Guests can enjoy a full-service spa with facilities including a sauna, hot tub, and steam room. A wide range of treatments is available, such as hot stone massage, deep tissue massage, Swedish massage, couples' treatment rooms, body wraps, and aromatherapy. The hotel is conveniently located near the O2 Arena and Cineworld London - The O2 Greenwich.

Another excellent choice is the 4-star Radisson Blu Hotel, London Canary Wharf East, rated 8.6. Its spa facilities include a Turkish bath or hammam, sauna, and steam room, alongside a variety of body treatments like body wraps, body scrubs, and hydrotherapy. Facial treatments, manicures, pedicures, and aromatherapy are also offered. It is close to Crossrail Place Roof Garden and One Canada Square.

The 4-star Crowne Plaza London - Docklands by IHG, with an 8.8 rating, also provides a relaxing spa experience. Guests can take advantage of the on-site spa, which features a steam room and an indoor pool. Massage services are available, and the hotel is within easy reach of Cineworld London - The O2 Greenwich and the O2 Arena.

Question 6

What are the top pet-friendly hotels in Custom House?

Accepted Answer

For top pet-friendly hotels in Custom House, consider the DoubleTree by Hilton Hotel London ExCel, Aloft London Excel, and ibis London Excel Docklands.

The 4-star DoubleTree by Hilton Hotel London ExCel, rated 8.4, permits dogs and provides food and water bowls. Guests consistently praise the exceptional and helpful staff, the clean and amazing rooms, and the warm cookies upon arrival. It is conveniently located near Brick Lane Music Hall, just 0.7 km away.

Another excellent choice is the 4-star Aloft London Excel, with an impressive 8.8 rating. This hotel allows pets to stay free and also provides food and water bowls. It features an indoor pool, and guests frequently highlight the spacious and clean rooms, the friendly and helpful staff, and the fantastic location. The Crystal is just 1.4 km from the hotel.

The 3-star ibis London Excel Docklands, rated 8.6, is also pet-friendly, welcoming both dogs and cats. This hotel offers comfortable and clean rooms, and guests frequently praise the friendly and helpful staff. It is ideally situated 0.5 km from The Crystal and 0.4 km from Dock Beach.

Question 7

What are the top boutique hotels in Custom House?

Accepted Answer

For a top boutique hotel in Custom House, consider the Radisson RED London Greenwich The O2.

The 4-star Radisson RED London Greenwich The O2, with a 7.2 rating, is a distinctive Art Deco property that guests frequently praise for its clean and spotless rooms, delicious breakfast, and helpful staff. Its location is considered fantastic, offering easy access to attractions such as the Old Royal Naval College, Greenwich Park, and the Cutty Sark. The hotel also provides accessible parking and complimentary toiletries.

Question 8

What are the most romantic hotels in Custom House for couples?

Accepted Answer

For a romantic stay in Custom House, couples should consider the Sunborn London or the InterContinental London - The O2 by IHG.

The 4-star Sunborn London, with an excellent 9.2 rating, offers private hot tubs, including indoor options, great for a romantic retreat. Guests frequently comment on the clean, spacious rooms and the friendly, helpful staff. Its excellent location and river views add to the appeal.

Another superb option is the 5-star InterContinental London - The O2 by IHG, rated 9.0. This hotel provides an extensive range of spa treatments for couples, including hot stone massages and aromatherapy, alongside a full-service spa with a sauna and steam room. Couples dining options are also available. It is conveniently located just 0.3 km from the O2 Arena.

Question 9

What are the best hotels in Custom House near Thames River?

Accepted Answer

For a highly-rated hotel in Custom House near the Thames River, the DoubleTree by Hilton Hotel London ExCel is an excellent option.

This 4-star hotel, with an 8.4 rating, is praised by guests for its exceptional and helpful staff, as well as its clean and amazing rooms. Many guests particularly enjoy the warm cookies provided upon arrival and the excellent service throughout their stay. The hotel offers convenient amenities such as connecting rooms, sofa beds, and free cribs, making it suitable for families. While the Thames River is 11.1 km away, the hotel is closer to the Thames Path, which is 70.3 km away. Other nearby points of interest include Brick Lane Music Hall at 0.7 km and The Crystal at 1.6 km.

Question 10

When is the best time to go to Custom House?

Accepted Answer

The best time to go to Custom House, London, is generally during the spring (April to June) and autumn (September to October) months. These periods offer pleasant weather, making it ideal for exploring the area and attending events without the intense heat of summer or the chill of winter.

Spring in Custom House sees mild temperatures and blooming parks, creating a lovely setting for walks along the Thames or visiting nearby attractions. There are often fewer crowds compared to the peak summer season, which can make for a more relaxed experience.

Autumn also provides comfortable temperatures and fewer tourists. The changing colours of the leaves in nearby green spaces add to the appeal. It's a great time for those who prefer cooler weather for sightseeing and appreciate a more subdued atmosphere.

While summer (July and August) can be warm and sunny, it's also the busiest time for tourism, meaning more crowds and potentially higher prices for accommodation and flights.

Question 11

Can I cancel my hotel reservation on Expedia?

Accepted Answer

Many Expedia hotel reservations are refundable, provided that you cancel before the hotel’s cancellation deadline − this is often within 24 to 48 hours of your scheduled arrival. If you have a non-refundable booking, it might still be possible to receive a refund if you cancel it within 24 hours of booking. Be sure to check your booking confirmation for the exact cancellation policy. For maximum flexibility, use our ‘Fully refundable property’ filter during your search to find the right Custom House hotel for you.

Question 12

How can I save on a hotel booking in Custom House with Expedia?

Accepted Answer

One Key™—Expedia’s free travel rewards program—gives you instant access to discounts with Member Prices on Custom House hotels. Plus, you’ll earn OneKeyCash™* on eligible bookings to use on future trips. Booking an Expedia hotel and flight package is another great way to save, where bundling can result in significant savings.*Excludes taxes and fees. OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands.

Question 13

How much is the nightly rate for a hotel in Custom House?

Accepted Answer

Hotel prices in Custom House often vary, but you can find a great deal  on Expedia. Different factors affect nightly hotel rates, such as the time of year or the days of the week you want to book. To find the best deals for your stay, be flexible with your dates and sort search results by ‘Price: low to high’ for our cheapest rates.

Calendar Month	Temperature	Precipitation	Cloudiness	Occupancy	Pricing
January	40.5°F (4.7°C)	Light Rain	Mostly Cloudy	Slightly Low	Slightly Low
February	41.7°F (5.4°C)	No Rain	Mostly Cloudy	Slightly Low	Slightly Low
March	45.0°F (7.2°C)	No Rain	Mostly Cloudy	Average	Slightly Low
April	49.5°F (9.7°C)	No Rain	Mostly Cloudy	Slightly Low	Average
May	55.0°F (12.8°C)	Light Rain	Mostly Cloudy	Average	Average
June	61.0°F (16.1°C)	Light Rain	Mostly Cloudy	Average	Slightly High
July	64.9°F (18.3°C)	Light Rain	Mostly Cloudy	Slightly High	Slightly High
August	64.6°F (18.1°C)	Light Rain	Mostly Sunny	Slightly High	Average
September	60.4°F (15.8°C)	No Rain	Mostly Sunny	Average	Average
October	54.5°F (12.5°C)	Light Rain	Mostly Cloudy	Slightly High	Average
November	47.1°F (8.4°C)	Light Rain	Mostly Cloudy	Average	Average
December	42.8°F (6.0°C)	Light Rain	Mostly Cloudy	Average	Slightly High

Custom House Hotels, London

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Our top choices for Custom House hotels

1. Aloft by Marriott London Excel

2. Holiday Inn Express London - ExCeL by IHG

3. DoubleTree by Hilton Hotel London ExCel

4. Moxy London Excel

5. Hampton by Hilton London Excel

6. Prince Regent Hotel Excel London

7. Fox Connaught

8. Premier Inn London Docklands - Excel

9. Tribe London Canary Wharf

10. Radisson Blu Hotel, London Canary Wharf East

11. The Tower Hotel, by Thistle

12. The Z Hotel Holborn

13. Apex City of London Hotel

14. Novotel London Canary Wharf Hotel

15. Strand Palace Hotel

16. President Hotel

17. The Chamberlain Hotel

18. Point A London Kings Cross - St Pancras

19. Zedwell Piccadilly Circus

20. Park Plaza London Westminster Bridge

Our guide on where to stay in Custom House

London City Centre

Covent Garden

City of Westminster

Soho

Mayfair

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The Tower Hotel, by Thistle

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