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"The reason for 5 stars is down to the staff all of whom were kind and helpful, particularly Michael. The room was very clean but has certainly seen better days and the bathroom was very cramped although had a good shower. The hotel is well situated in the centre of Carlisle in the heart of the shopping area. "

"Just what we needed. Staff friendly and helpful at checkin. Shops and bars very handy."

"Very pleasant one night stay. Friendly staff. Food superb, ( evening meal ) room spotless. Pool and spa an added bonus"

"Beautiful hotel with great views of the lake. Both dinner and breakfast were delicious. Hotel provided us with a surprise free drink from the bar. Location is the best with on site car parking. Highly recommended. "

"Lovely hotel with lots of original features. Rooms were spotless, good decorative standard and the beds are so comfortable. Air conditioning and heating you can control yourself. DH Lawrence stayed there once. Good location, free parking, near to shops, but not too close. They do the best bourbon Ive ever tasted and lots of different drinks like English vodka. Only thing Id rate less than 5 stars was the night porter who I just found a bit difficult, not that helpful and a little odd, but that is only my opinion!"

"Lovely little touches such as welcoming you by name through your cat numberplate and Prosecco and a tour of the hotel on arrival. Fabulous staff. Only negative was charging for the car park if you don’t book directly through the hotel."

"Young staff very helpful great hotel with lots of activities. "

"Going back in the summer when the weathers warmer the gardens and park around the hotle are magnificent "

"Really enjoyed this weekend away. We had a family room which had 2 singles and a double, it was a very large room with gorgeous high ceiling and window overlooking the road quiet location. The staff were all lovely and very welcoming. Enjoyed having access to the pool which the kids loved. Sauna, steam room and jacuzzi all hot which is sometimes missing in some venues. Breakfast was buffet and no complaints. I would say my only gripe was the kids menu in the restaurants, its £15 for 2 courses which for us is expensive when you have multiple children and out of touch to other restaurants. Our children shared a meal as we new they wouldnt of finished 1 each, it just felt a rip off to be honest when they had such reasonable offers on the adult menu. We had the 4 tapas deal which felt really good value so it was shame the kids meal deal was so much. We would still stay here again "