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"The staff was excellent and helpful. The location and hotel in general was clean and modern."

"My family continues to express their overwhelming admiration for our exceptional experience at the Park Plaza Riverbank. We are scheduled to depart tomorrow, but from the moment we arrived, the concierge who assisted us with our check-in was exceptionally courteous. I inadvertently made a reservation for three nights instead of the four-day duration I intended, expressing my concern to him. He graciously accommodated my family’s request for an additional night and secured a favorable price compared to the online rate I had initially received. Upon entering our room, we were greeted with a breathtaking ambiance. The room was equipped with a family room, which was particularly accommodating as we are traveling with a teenage and pre-teen sibling. My family felt a sense of security and care, and the room was spacious and immaculately cleaned. The amenities, including the pool and sauna, were in pristine condition. On our third night, we opted to dine at Chino Latino for cocktails. While the service was not entirely satisfactory, I acknowledge that the bar was likely experiencing a high volume of customers, necessitating a wait for our drinks. The location of the hotel is ideal, offering easy access to the main attraction while being conveniently situated away from the bustling city center. We have expressed our appreciation for the tranquility of the surroundings. Without hesitation, we would return to this establishment for future stays. Oh yeah and our room was upgraded."

"Great sized room - bed, pull out couch, bathroom, kitchenette. Mostly clean and updated. Easy check in process. Great location, close to a train station and underground train, making it easy to commute around London."

"Perfect place to stay in walking distance to the airport "

"Concierge was veey cool"

"Great place to stay especially the discount at restaurants and proximity to departures on South Terminal. Staff were excellent as well"

"Really nice room, quiet and near to restaurants and tube "

"Room was small but had a great view of the Tower Bridge."

"Great location in North Terminal of Gatwick airport. Don’t even have to go outside. Several Restaurants on site at hotel or access to the airport facilities are easy as well. Also near shuttle link to South Terminal where there is access to direct trains into London."