Capistrano Beach Hotels, Dana Point

"Check-in/check-out was nice and easy. Rooms were nice & big. View of the beach, from our rooms was quite nice. Staff was very friendly and helpful. A note was posted that jacuzzi jets were not available to turn on. That was a bit disappointing. Rooms are located near the main street so we heard traffic and passing Metro train, through the night. Breakfast was more continental than a full breakfast. Overall stay was great."

"The location was great but the room needs some upgrades the carpet was dirty. shampoo it or remove it "

"After COVID the hotel rates increased dramatically based on the few improvements to the rooms~ The bathtubs still have no mats in the tubs so they're very slippery~ Bathroom flooring always seems dirty~ The bed coverings are 2 sheets and a thin blanket, we froze both nights! But it's one individual in particular, Kevin, who is very matter of fact and never friendly or helpful! I've been staying at LHL several times a year for the last 10 years and every front desk agent is helpful and friendly, all but Kevin! It was 2 years ago, when I booked through the hotel directly, tgat I was charged a "BED TAX" which resulted in another $100 being added to my bill! I questioned it and Kevin became argumentative and couldn't explain what this tax was for and why isn't it mentioned on their website! That's when I stopped staying there~"

"Clean room. "

"Great stay!"

"The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down"

"Great breakfast! Helpful staff. Highly recommend."

"We love this property! Wonderful location, amenities and staff! A big shout out to Becky at the marketplace for her friendliness and suggestions for biking destinations! This place really is a home away from home!"

"The staff always very helpful. Friendly and happy"