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Spacious clean room. Good access. Employees ‘ good work attitude.

Everyone I spoke to were very cordial and professional

Restaurant staff and food outstanding. Beds comfy and rooms clean and modern.

It was under construction and staff did their best

I was across the street from disneyland. There was a place to pick up breakfast on the 3 rd floor

The gal who waited on us for dinner was incredible. She was responsive, helpful and extremely friendly. Tony at the valet was accomodating and extremely helpful as well. The bed was the most comfortable I've slept in in a long time. Only 2 probs.....they brought us the wrong martini when we re ordered, ...

Parking was expensive and slightly confusing. Clean, new, comfortable, near airport, fast check in. Also hard to get into because entrances were blocked off.

Thanks for the nice facility and location. Amenities great and helpful staff

We've stayed at the Sofia several times. We love that this is the old Pickwick hotel. The architecture is great, and the staff has always been very friendly and professional, too. This time, it seemed like the place could use a little love. Our room was so-so. Very tiny. The light in the bathroom ...

I liked the view and facility I asked for a late check out but it's was denied

Friendly staff (Parking attendants, Bellman, waitresses). Quick access (location & shuttle) to airport. Gym was well equipped.

It's a historic ship people....if you like history, book, if not, don't. It was amazing! (There was an "oil refinery" smell, but it's near a working shipyard.) We spend two days on board, so cool! My husband toured the whole ship while I went with family to a taping of the Dr. Phil show (also amazing!) ...