Lobby sitting area

Reviews of MTN House By Basecamp

4 out of 5
MTN House By Basecamp
1 Silvertip Trail, Canmore, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 423 out of 548 reviews" "
Rating 8 - Good. 91 out of 548 reviews" "
Rating 6 - Okay. 16 out of 548 reviews" "
Rating 4 - Poor. 8 out of 548 reviews" "
Rating 2 - Terrible. 10 out of 548 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ritika Subhash

Liked: Cleanliness, property conditions & facilities
Great views
Stayed 2 nights in May 2024
Response from Chris on 23 May 2024
We're thrilled that you enjoyed your stay and appreciated the magical mountain views! We look forward to welcoming you back!

10/10 Excellent

johana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the MTN hotel! The place was incredibly clean, and we were treated to a stunning view of the Three Sisters mountains right from our room. To top it off, we received complimentary wine and chocolates along with a beautiful card full of lovely wishes for our anniversary – such a thoughtful touch! The staff were all exceptionally friendly and helpful, making our stay even more enjoyable. The food was fantastic as well; every meal was a delight. We’re already planning our next getaway here. The hotel is still finishing the spa, and while the hot tub wasn’t ready yet, we can’t wait to try it out once it’s done. Highly recommend this place!
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
We're thrilled to hear that you had an amazing stay! It's wonderful to know that you found the place incredibly clean and enjoyed the stunning view of the Three Sisters mountains from your room. We're delighted that our efforts made your anniversary memorable.Our team works hard to provide exceptional service, so it's great to hear that you found them all exceptionally friendly and helpful. Thank you for recommending our hotel, and we're excited to welcome you back for your next getaway! We're sure you'll love the spa once it's finished, and we can't wait for you to try out the hot tub. Until then, safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Judylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 23 May 2024
Its wonderful to hear that you had a great stay! We look forward to welcoming you back!

8/10 Good

Georgette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet
Stayed 4 nights in May 2024
Response from Chris on 22 May 2024
We're so glad you enjoyed your stay with us! We look forward to welcoming you back!

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refreshing and excellent experience
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for your kind words!

10/10 Excellent

jaspreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super accommodating. Lobby and rooms were clean.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
We are so glad we were able to assist you and that you enjoyed your stay! We hope to welcome you back again soon.

10/10 Excellent

Joyce Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is really nice
Stayed 1 night in Apr 2024
Response from Guest Services on 21 May 2024
We appreciate your kind words! Thank you so much.

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the BaseCamp MTN. King room was very large, beautifully furnished and had a superb view of the Three Sisters. Bathroom was also large and well appointed. Bed very comfortable with superior pillows. Parking easy, staff friendly and helpful. Felt like a luxurious stay in the beauty of Canmore. Capped off by the wonderful Happy Hour in the in-house Rhythm and Howl. Friendly staff and wonderful menus.
Stayed 2 nights in May 2024
Response from Chris on 22 May 2024
Thank you for your wonderful review! We're thrilled that you felt like you had a luxurious experience in the beauty of Canmore. It's great to hear that our staff were friendly and helpful throughout your stay. We're also glad you had the opportunity to try out the great deals at the Rhythm & Howl! We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across Highway 1 so nice and quiet. Staff were incredibly friendly and check in took less than 5mins. Room is luxurious, very clean and well appointed with a nice view of the Three Sisters peaks. Will definitely be staying here again.
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Thank you for sharing your experience! It's wonderful to know that our staff made you feel welcome and that your check-in process was quick and efficient. We can't wait to welcome you back for another stay!

8/10 Good

Mohamed, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you!

8/10 Good

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
We're glad you had a good stay! Looking forward to hosting you on another occasion!

8/10 Good

Prasandeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
We're happy to hear that you had a great stay! I hope we have the opportunity to host you again on another occasion.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with vaulted ceiling was gorgeous!!
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for your positive feedback!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, modern, clean and good parking.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for your kind words! We are so happy that you enjoyed your experience at MTN House.

10/10 Excellent

ALEX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff. Great location for travellers.
Stayed 1 night in May 2024
Response from Chris on 16 May 2024
Thank you for your lovely review! We're delighted to hear you enjoyed our beautiful hotel and our staff made a positive impression. We hope to welcome you back on your next visit!

10/10 Excellent

kenneth, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all. Only wish there was a coffee maker in the room instead of an expresso machine. Us oldies like our basic coffee not expresso.
Stayed 1 night in May 2024
Response from Chris on 16 May 2024
Thank you for your kind words! We're thrilled you enjoyed your stay. We appreciate your feedback about the coffee maker and understand the preference. We'll definitely take this into consideration for future improvements. We look forward to welcoming you back soon!

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris on 17 May 2024
Thanks for the lovely review! It's wonderful to hear you had an enjoyable stay. We hope to host you again next time you're in the mountains!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice linens and pillows. Nespresso coffee and Rocky mountain soapsGreat happy hour deal
Stayed 1 night in May 2024
Response from Chris on 15 May 2024
It's wonderful to hear you enjoyed your stay at MTN House, and were able to take advantage of the luxurious in-room amenities and the great happy hour deals at the Rhythm & Howl. We look forward to welcoming you back!

10/10 Excellent

Brendan, Fort Saskatchewan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Parking lot is too small though. Spots are actually smaller than normal to compensate. This makes it highly probably that someone will hit your car while parking.
Stayed 2 nights in May 2024
Response from Chris on 16 May 2024
Thank you for sharing your feedback. We're delighted to hear you had a great experience overall. We apologize for the inconvenience with the size of our parking spaces. Your comments about the parking spaces are valuable, and we'll look into possible improvements. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Design of rooms
Stayed 1 night in May 2024
Response from Chris on 13 May 2024
Thank you for appreciating our room design! Your feedback means a lot to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing scenery, lovely room
Stayed 2 nights in May 2024
Response from Chris on 13 May 2024
We're so glad you enjoyed the stunning scenery and your room! Thank you for choosing to stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

William, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 13 May 2024
Its great to hear that you had a good stay with us. We look forward to welcoming you back soon!

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Chris on 11 May 2024
Thanks for the great review! I hope we have the opportunity to host you again soon!

8/10 Good

Cindy

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in May 2024
Response from Chris on 11 May 2024
Thanks for your feedback! We're glad you found our place clean and enjoyable. Looking forward to welcoming you again soon!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. You don’t feel like you’re in a regular hotel room. Restaurant is wonderful. Going to be an Amazing stay once the Nordic spa is done.
Stayed 1 night in May 2024
Response from Chris on 11 May 2024
We're so glad you enjoyed the vibe of our unique property. Our restaurant really is a gem, isn't it? And just wait until our Nordic spa is ready – it's going to be the icing on the cake! We can't wait to have you back for an even more incredible stay. See you soon!

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and I’ll be back. Beautiful property and lovely rooms!
Stayed 1 night in May 2024
Response from Chris on 10 May 2024
Thanks for choosing MTN House! Its so great to hear you enjoyed the ambiance and appreciated the rooms. We're glad to hear you will consider staying with us next time you're in town. Until next time!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in easy accessible location. Staff excellent. Restaurant on site with chef. Meals we ate were delicious. Even offered Happy Hour from 3 pm to 6pm. If we have a chance would definitely choose this hotel again along our travels
Stayed 2 nights in May 2024
Response from Chris on 9 May 2024
We're thrilled that you had an excellent experience at our property! Thank you for highlighting our convenient location, excellent staff, and delicious meals (and deals) at the Rhythm & Howl. It would be our pleasure to welcome you back whenever your travels bring you this way. Thank you for choosing us, and we look forward to hosting you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Staff service is excellent. Receptionist was very accommodating and helpful. The problem was the screeching aircon/ heater in the room that goes all through out the night.We were in the first floor of the building and at the end of the day, when you just want to have a good and peaceful sleep, you couldnt because of the noise from the aircon. Was not able to tell the staff coz we were mostly out during the day and only come home in the evening. Would have been an easy all 5 star rating if not for that.
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
We're thrilled to hear that you appreciated our excellent staff service and found our receptionist accommodating and helpful. However, we're truly sorry to hear about the inconvenience caused by the noisy air conditioning/heater in your room. Your feedback is important to us, and we apologize for any disruption to your sleep. We will ensure our maintenance team addresses the noisy AC unit. We value your business and hope to have the opportunity to make your next stay with us truly exceptional.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy property. Fun Photo Booth room that looks like a fishing shack. Quiet and great overall experience. Beds were great!
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
We're delighted you enjoyed our trendy property and had fun with our unique Photo Booth room! It's wonderful to hear you had a quiet and overall great experience, and that you found the beds comfortable. Thank you for staying with us, and we look forward to hosting you again soon!

10/10 Excellent

Sachin

Stayed 1 night in May 2024

10/10 Excellent

Leanne

Stayed 3 nights in Feb 2024
Response from Chris on 9 May 2024
Thanks for the wonderful review! We hope to welcome you back next time you're in Canmore!

10/10 Excellent

S Riaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing worth it!!
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
Thanks so much for the excellent review! We hope to welcome you back soon!

10/10 Excellent

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
Thanks for taking time to leave us a lovely review! We hope to host you again on your next visit to Canmore.

10/10 Excellent

Edene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very nice family room
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
We're so glad you enjoyed our spacious family room! Thanks again for staying with us!

10/10 Excellent

Bahati

Liked: Cleanliness, staff & service, property conditions & facilities
First time at this property and it was convenient, nice atmosphere, beautiful view of the 3 sisters and path to silvertip. Rooms were nice, bathroom was okay. Would stay again.
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
We're so happy to hear that you enjoyed everything with your stay! Looking forward to hosting you again soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views,friendly staff,clean,comfortable
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
We're thrilled you enjoyed your stay with us! Thank you for highlighting our great views, friendly staff, and clean, comfortable accommodations. We appreciate your feedback and hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 9 May 2024
Thanks for the lovely review! I hope we have the opportunity to host you again soon!

10/10 Excellent

Alina

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
Thanks for taking time to leave us a great review! We look forward to welcoming you back!

10/10 Excellent

Saab

It’s one the beat hotels i have been in banff or near by areas
Stayed 1 night in May 2024

10/10 Excellent

Lyndsay, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would like a hot tub, but overall good.
Stayed 2 nights in May 2024
Response from Chris on 5 May 2024
Thanks for the lovely review! We're ecstatic that you enjoyed your stay with us! You'll be happy to know that we are in the process of adding a hot tub! We look forward to welcoming you back on another occasion!

4/10 Poor

Isaiah

Disliked: Amenities, property conditions & facilities
Rooms were not soundproof whatsoever. Bathroom smelled like bad broccoli. Room was dimly lit. Bed was very small. Showerhead pointed towards the shower door so unless it was closed when you turned it on it would spray into the bathroom. Drywall was poorly done with various drywall dust around the room.
Stayed 2 nights in May 2024
Response from Chris on 4 May 2024
We're truly sorry to hear about your experience. This falls far short of the standards we aim to provide. Please accept our sincere apologies for the issues you encountered. Your feedback is valuable to us, and we will address these issues promptly to ensure they do not recur. In terms of bed size, we do have several room types available with a king bed, rather than the queen bed in the room type booked. If there's anything further we can do to make this right, please don't hesitate to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely quiet, excellent bed, nice room. Very modern and updated. Price was outstanding.
Stayed 1 night in May 2024
Response from Chris on 4 May 2024
It's fantastic that enjoyed the comfortable room and the overall ambiance. We strive to offer outstanding value, and we're glad the price met your expectations. Thank you for staying with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in May 2024
Response from Chris on 4 May 2024
Thank you so much for the lovely review! We hope to host you again soon!

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. The lobby is so warm and inviting, with an amazing fireplace to welcome you. We had breakfast at the restaurant and the food and service were amazing. Would definitely recommend this hotel.
Stayed 1 night in Apr 2024
Response from Chris on 4 May 2024
We're delighted to hear that you had a lovely stay with us! Our warm and inviting lobby with the amazing fireplace certainly sets the tone for a cozy experience. Thank you for recommending our hotel! We look forward to welcoming you back in the future.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with our last minute stay here. Parking with a trailer was easy, check in was super convenient, the hotel was clean and looked new with modern decor, our room had a very comfortable bed and pillows, included Rocky Mountain toiletries in the bathroom, had a Nespresso maker and creamer, the attached restaurant had great service and excellent food, and the price was very reasonable. I’m a hotel snob and was very pleasantly surprised. I’ll absolutely stay here again on our next trip through.
Stayed 1 night in May 2024
Response from Chris on 4 May 2024
We're thrilled you enjoyed your last-minute stay with us! Thank you for the kind words. We're happy to hear you enjoyed the little touches as well as the Rhythm & Howl. We look forward to welcoming you back on your next trip to Canmore!

10/10 Excellent

Minxin

excellent
Stayed 3 nights in Apr 2024
Response from Chris on 4 May 2024
We're glad you had an excellent experience with us! We look forward to welcoming you back!

10/10 Excellent

Brittany

Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Thanks for the excellent review! We look forward to welcoming you back to MTN House!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in a little earlier before our check in time but the receptionist were very accommodating, professional and helpful. He made it hassle free for us as we had decided last minute to stay another night. So glad to be helped by an approachable and professional staff. Hotel was also clean, modern and very close to town.
Stayed 1 night in May 2024
Response from Chris on 2 May 2024
Thank you for your wonderful review! We're delighted to hear that our team could make your stay hassle-free and enjoyable. Providing high-level, approachable service is always one of our top priorities We hope to welcome you back for another great stay soon!

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the self check in was so convenient! the hotel itself is super clean and allows pets. there’s also a cute little restaurant within the hotel with amazing food!
Stayed 1 night in May 2024
Response from Chris on 2 May 2024
Thanks for the lovely review! it's so nice to hear that you enjoyed the Rhythm & Howl and appreciated the clean, welcoming environment. I hope we get to see you again soon!

8/10 Good

Thelma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and looks very modern, it is clean but the room is small but we have mountain views which is the best Overall it is good but the only thing I don’t like is it took forever before they return the $250 damage deposit compared with the other hotels that it takes only 2 days
Stayed 1 night in Apr 2024
Response from Chris on 1 May 2024
We're thrilled to hear that you appreciated the ambiance and cleanliness, along with the breathtaking mountain views. Providing a comfortable and pleasant experience for our guests is our top priority. We apologize for any inconvenience caused by the delay in returning your damage deposit. We release your damage deposit on the same day you checkout, however it can take your banking institution several business days to reflect on your account. Next time you stay, we can also do a cash deposit if you don;t want to hold any funds on your card. We hope to have the opportunity to welcome you back for another enjoyable stay!