Double Room (room 4)
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Reviews of One Broad Street

4 out of 5
One Broad Street
1 Broad St, Brighton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 93 out of 165 reviews" "
Rating 8 - Good. 46 out of 165 reviews" "
Rating 6 - Okay. 16 out of 165 reviews" "
Rating 4 - Poor. 7 out of 165 reviews" "
Rating 2 - Terrible. 3 out of 165 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance via a code worked really well and we received it with no problem in the day if our stay. The location was great close to everything we needed in the centre of Brighton. The room was decorated really well and had everything we needed. although it was small this wasn't a problem as it was well designed. We really enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Thank you for your great review

10/10 Excellent

Elan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolute lovely stay, would definitely stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean room with spotless sheets and towels and a comfortable bed
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Nov 2023
Thank you for such a great review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 10 Nov 2023
Thank you for such a great review

4/10 Poor

Daniel

Disliked: Staff & service
Give this place a miss
This is not a hotel. It's a house with rooms. Tiny bedroom, directly by the front door, slamming closed every time someone arrived/left. The shower has no temperature control and goes from ice cold to scalding hot and back again every 30 seconds. Reported to the hotel owner and zero response. Expensive for very little
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Thank you for a 10 out of 10 review score

8/10 Good

Melissa

Travelled with family
Liked: Amenities
Basic but fine for what it was. No lobby or staff on site, so self-service. Beds were comfortable and room was good; we were at the loft on the top floor and one window was jammed partially opened, and rattled all night in the wind. Concerned about fire exit safety though from where we were situated; no escape whatsoever especially with jammed window on the roof! Other guests downstairs were noisy overnight.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Thank you for your review. With regards to fire safety, all the information is on the back of the door which provides clear details on the nearest route of exit. We also have a full sprinkler system in the building.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very high standard for the money. Happy to recommend for a quick stay. Coffee , toiletries etc all to a high standard.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 16 Oct 2023
Thank you for such a great review.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Myself & two friends stayed for just the one night. The accommodation is in an excellent location, right on the sea front within a few minutes walk to bars & restaurants. The accommodation is super cute & was spotlessly clean! The beds were really comfortable & the bedding was all clean, fresh, white bedding. I received a few texts from Jaqi & Michelle offering their services which was reassuring to know that someone was there to help if we needed them. Thankfully we didn’t need to contact them, but we really appreciated their messages. My only criticism would be that the sink in the bathroom is just too small & even washing your hands means you get water everywhere. Other than that, it was great & I’d definitely recommend it.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Nov 2023
Thank you for such a great review score and we appreciate your feedback.

8/10 Good

Yiu Pong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 20 Sept 2023
Thank you for a great review

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little cozy room, great location and super easy self check in
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 20 Sept 2023
Thank you for a great review

10/10 Excellent

Dina

Stayed 1 night in Aug 2023
Response from Hotel Manager on 20 Sept 2023
Thank you for a great review

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Small but perfectly formed!
Firstly a huge thank you to Michelle for being so understanding and helpful with our requests.Stayed in room 6 which overlooks an internal courtyard at the back. Didn't mind this as relatively quiet given the location which suited us.Earplugs provided if needed.Small room and bathroom but we knew this and it had everything we needed.Kept our clothes in our suitcase apart form a few we hung up.Very clean room,bathroom and kitchenette.Lots of stairs for the upper rooms due to the layout hence us changing rooms before arriving due to mobility. Perfect location...10 mins walk from main sights and shopping. 2 mins from beach.Plenty of bars pubs and restaurants nearby.Perfect for us.
Stayed 4 nights in Aug 2023
Response from Hotel Manager on 20 Sept 2023
Thank you for a great review. Pleased to hear you enjoyed your stay.

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Sept 2023
Thank you for a 10 out of 10 review

6/10 Okay

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, however there is a bar a few doors down. Very noisey all night. I had the attic room - very hot in the summer. The fans were useless and just blew out dust. Visit Brighton regularly - wouldnt book again. For the price you can get alot better!
Response from Hotel Manager on 20 Sept 2023
Thank you for your feedback, however it's disappointing to hear that you didn't enjoy your stay with us on this occasion,

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find & access. Very cool quirky room with good amenities. Everything we needed. Very comfortable beds & bedding. Would definitely recommend & stay here again!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 14 Aug 2023
Thank you for such a great review score

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 11 Aug 2023
Thank you for such a great review.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Decent budget option with sub-par showers
The room was small but decent overall. The real issue was the shower which had rather poor water pressure and was either scalding hot or ice cold. It took about 10 minutes of constant tinkering to get it to a reasonable temperature and even then it would fluctuate on its own. We asked the hotel for assistance but they had no real solution
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 5 Aug 2023
Thank you for your review. The showers are electric showers and can take a short while to adjust the temperature

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Just is looking a little tired and things like the shower seem very old fashioned. Also a bit dirty
Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Thank you for your feedback which is very useful to us. Best wishes Michelle

10/10 Excellent

Jasmine

Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Thank you for a 10 out of 10 score! We really appreciate it.

4/10 Poor

Robert, Southampton

Disliked: Cleanliness, property conditions & facilities
Location of the property very good for easy access to the city, shops and pier. Unfortunately the Courtyard suite would benefit from an overhaul. The outside courtyard itself was unuseable as it was covered in bird muck, cigarette butts, an old chicken bone, and mould, and looked like it hadn't been cleaned in a long time. The bathroom shower was mouldy, with a rubber washer missing from the shower head, so this leaked. The throw cushions were covered in dust. Overall would not worth the cost of the room.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Thank you for your feedback. We appreciate feedback both good and bad as this allows us to improve on the level of service and standards that we deliver.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice but too hot
We stayed in the small room. Room was nice but the heat was unbearable and the room only had a small window that could not be fully opened.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 20 Jun 2023
Thank you for your review, we are sorry to hear you were too hot.We do have fan's in the rooms and we can always provide extra on request.

6/10 Okay

dorina

Disliked: Cleanliness
Not clean
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 7 Jun 2023
I'm sorry to hear you didn't find your room clean. I hope you contacted the team to discuss this at the time so they could put this right for you.

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The best part of the property is the excellent location. However, there were various issues with the room itself including a broken coffee machine, sink with faucets that needed 10 turns before going on, a shower that doesn't drain correctly. On top of that, the owner walked in without knocking and the manager failed to give us coffee for our second morning even after requesting it.
Stayed 1 night in May 2023
Response from Hotel Manager on 4 Jun 2023
Thank you for taking the time to provide a review. Feedback is very important to us so we can use this to improve our level of service and standards.

10/10 Excellent

Greta

Stayed 1 night in May 2023
Response from Hotel Manager on 15 May 2023
Thank you for such a great review.

6/10 Okay

Joshua

Liked: Cleanliness
Disliked: Property conditions & facilities
Run down
Shower didn't work really well and cold water tap took forever to turn on. Couldn't sleep as heard people coming in from a night out at 3am and talking untill 6 as massive gap at bottom of our door and walls paper thin. Unpleasant. Only gave us £7 cash back despite the room being nearly £200...
Stayed 1 night in Apr 2023
Response from Hotel Manager on 15 May 2023
We're sorry to hear you had issues with the bathroom facilities during your stay. I understand these were addressed by the team at the time.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 15 May 2023
Thank you for a 8 out of 10 review score.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, comfortable and well located.
Really well located. Clean and comfortable. We stayed there at Christmas and stayed again on the basis of the first visit. We will be back!
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 7 Apr 2023
So pleased to hear you returned and enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Hotel Manager on 7 Apr 2023
Thank you for a 5 out of 5 review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from Hotel Manager on 22 Feb 2023
Thank you for such a great review score.

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay again.
Stayed 1 night in Feb 2023
Response from Hotel Manager on 22 Feb 2023
Thank you for a 5 out for 5 score

10/10 Excellent

Saiorse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable, spotless room in an amazing location!
Response from Hotel Manager on 4 Feb 2023
Thank you for a 5 out of 5 review :)

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Manager on 11 Jan 2023
Thank you for such an amazing review :)

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Perfect for a weekend getaway. Rooms are modest in size, but expertly put together to make the very most of the space. Cosy, modern and very comfortable. Don't have a bad thing to say about it.
Response from Hotel Manager on 9 Jan 2023
Thank you for such a great review. much appreciated

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Compact & Bijou
Lovely spot. Close to everything you need to be close to in Brighton. Bed comfortable, fridge and kettle in room. Small Bathroom was the only downside.
Stayed 1 night in Dec 2022
Response from Hotel Manager on 30 Dec 2022
Thank you for your feedback. We do offer a range of room sizes to suite everyone's needs and budget from the small double room to a suite. We hope you visit again and maybe the superior room would be more suitable for you.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and wonderful booking service
Love the concept of this place, the rooms are small but so well laid out that they feel spacious. Absolutely brilliant to have a fridge and a microwave and kitchen sink. Fantastic place, will definitely use again. A big shout out and thank you to the brilliant and helpful from Michelle at Hotels.com. I made the embarrassing mistake of booking the wrong night and turned up without a code and my phone about to run out of charge. I was in a bit of a panic as trvaelling alone, and was late and dark. Michelle was wonderfully calm and helpful and helped resolve my booking. She went above and beyond to help me, it was so much appreciated!
Stayed 1 night in Dec 2022
Response from Hotel Manager on 8 Dec 2022
Thank you for such a great 10 out of 10 review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Really good location, and excellent communication from owners at all times. Loved the room, and the design. Lots of useful things too such as an iron, ironing board and hair dryer and good kitchen facilities. Would certainly recommend. We also had a sea view
Stayed 3 nights in Dec 2022
Response from Hotel Manager on 7 Dec 2022
Thank you for such a great score.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Hotel Manager on 20 Nov 2022
thank you for such a great review.

4/10 Poor

P.Lucas

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Great 1st impression but poor attention to detail
Lovely style to the rooms but attention to detail lacking.Our original room had a nasty smell coming from under kitchenette sink and the internal door handle wasn't properly attached and came on when we 1st left the room. Reported offered a new temporary room until repairs done, we asked for a permanent swap which was honoured. New room was smaller than what we paid for and had a shower that seemed to drain drip by drip. Fixed this ourselves with drain unblocked from local Morrisons.Ran out of toilet roll and had to source this ourselves too.We loved our stay here the previous year and being fair both the rooms were warm and the beds cosy, it's just a shame the smaller details seemed to overlooked.I even fixed the divan bed drawer in our first room as it was off its runner and found a cushion and some fake eyelashes under the bed ! A shame really.
Stayed 5 nights in Oct 2022
Response from Hotel Manager on 14 Nov 2022
Thank you for taking the time to write a review. Unfortunately things sometimes happen that it's impossible to predict but by offering an exact alternative (the floor space above and below is of identical size) we felt this was swiftly resolved. I'm surprised to hear of your further comments as although we received a thank you text from you these other points were never raised. We always encourage guests to bring any issues to our attention so that we are given the opportunity to do our very best to resolve them and ensure you enjoy the rest of your stay.

10/10 Excellent

Emily

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with eco-friendly urban vibe
We loved the eco-friendly, urban vibe of this lovely building. Couple of minor niggles - no shaving mirror light and a slow shower drain - didn't alter the convenience, comfort and cleanliness of One Broad Street. A great choice for a getaway hotel, and we didn't mind the self-service aspect at all.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 28 Oct 2022
Thank you for your feedback. Some good points we will look into! Please you enjoyed your stay.

8/10 Good

Angharad

Liked: Cleanliness, property conditions & facilities, room comfort
Would return.
The rooms were clean and comfortable and well designed. The main entrance and stairs area could do with maintenance but that didn’t effect our stay. The house is 5 minutes walk to the Lanes and town centre and 2 mins to the sea front. We would stay there again for a short break.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 20 Oct 2022
Thank you for taking the time to write a review. We are pleased to hear you would return.

8/10 Good

MNR HJ VAN

Stayed 2 nights in Sep 2022
Response from Hotel Manager on 5 Oct 2022
Thank you for your review.

10/10 Excellent

Sarikh

Stayed 2 nights in Sep 2022
Response from Hotel Manager on 29 Sept 2022
Thank you for such a great review

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely but really noisy outside until 5am
Stayed 1 night in Sep 2022
Response from Hotel Manager on 26 Sept 2022
Thank you for taking the time to provide your feedback. we're very sorry to hear it was noisy outside. We have a 24 hour security team to address any noise internally but unfortunately city centre noise is out of our control. We're pleased you found the property lovely.

10/10 Excellent

Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2022
Response from Hotel Manager on 15 Sept 2022
Thank you for such a great review :)

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Manager on 9 Sept 2022
Thank you for a 10 out of 10 review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Could be very good
Liked Comfy and spacious bed, close to centre. Good communication But…. Showers and sinks don’t work effectively and 4 floors up was quite a climb
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 5 Sept 2022
Thank you for your feedback.

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2022