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Reviews of Mercure Brighton Seafront Hotel

3.5 out of 5
Mercure Brighton Seafront Hotel
149 Kings Road, Brighton, England

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 626 reviews" "
Rating 8 - Good. 201 out of 626 reviews" "
Rating 6 - Okay. 110 out of 626 reviews" "
Rating 4 - Poor. 53 out of 626 reviews" "
Rating 2 - Terrible. 34 out of 626 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Ellie

Liked: Amenities
Outstanding Staff
Stayed 1 night in May 2024
Response from Barry on 19 May 2024
Hello Ellie,thank you so much for taking the time to review us, and all of us are so happy knowing you had such a Great stay with us, and we all look forward to seeing you again very soon with us at Mercure Brighton Seafront,Kind Regards,BarryReception Desk

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff on reception. Gave me an upgraded room for free.
Stayed 1 night in May 2024
Response from Barry on 9 May 2024
Hi Philip,we are all delighted to know that you enjoyed your stay with us, and we all hope to see you again very soon,Kind Regards,BarryReception Desk

6/10 Okay

lindsay

Travelled with family
Before I start the criticism the staff were amazing especially Barry at the front desk . However the bedrooms were not 4* . We had standard rooms suitable for disabled. They were situated a long way from the lift. There was no luggage rack because we had a standard room . We also had to ask for a second chair. The body wash was empty . Couldn’t get through on phone to ask for more so had to go to reception where Barry dealt with it . Very limited restaurant menu for lunch and dinner although breakfast was very good in the room there are no power points by the bed . We had to hunt for two points one hidden by television and one near the floor. No drawers for storage. For 3* acceptable not 4
Stayed 2 nights in May 2024

10/10 Excellent

Lewis

Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Liked: Property conditions & facilities
G
Stayed 1 night in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Nicola,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, spotlessly clean, and reception staff were brilliant. Breakfast room staff on the other hand, were very abrupt, and we felt hurried to leave, as soon as a plate was empty it was taken even when we were still finishing a mouthful of food. Also guests were asked to finish their tea/coffee in the reception area as tgd tables were wanted for other guests. Not ideal start to a day
Stayed 1 night in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Stella,I am disappointed to read your feedback about Breakfast as this is very unusaul, and I will review this with the Team.Kind regardsKellyGeneral Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Very friendly Enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Karen,I am so pleased that you enjoyed your stay with us.Kind regardsKellyGeneral Manager

8/10 Good

Carolyn, Wincanton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Carolyn,I am delighted that our Team made your stay with us.Kind regardsKellyGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Food is good nice and clean very nice staff
Stayed 1 night in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear David,I am so pleased that you liked our new menu and that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed a couple of nights false led by the pictures online of our room but done the job breakfast was amazing staff very friendly!
Stayed 2 nights in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Scott,I am disappointed that you feel you were mis-lead.I am pleased that our Team stood out for you and that you enjoyed BreakfastKind regardsKellyGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was amazing, and the was in good condition. Food was excellent. The room i had was clean, not one of the best rooms but certainly adequate, window looked out into a back area and needed a lot off attention, was not pleasant. The room had some minor problems, nowhere to hang your wet coat, no toilet brush and the annoying one there were no sockets by the bed so you could not charge your phone, nearest socket was the other side of the room, but overall it was a good stay
Stayed 2 nights in Apr 2024
Response from Kelly GM on 29 Apr 2024
Dear Roger,I am pleased that overall you had a good stay with us, we are currently looking at placing sockets near the bedsKind regardsKellyGeneral Manager

8/10 Good

Jill

Really good I enjoyed my stay Staff really good and friendly
Stayed 1 night in Apr 2024
Response from Kelly GM on 10 Apr 2024
Dear Jill,I am so pleased you enjoyed your stay with us and that our Team stood out.Kind regardsKellyGeneral Manager

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Nice quiet room
Stayed 2 nights in Apr 2024
Response from Kelly GM on 10 Apr 2024
Dear Joan,I am so pleased that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Good

LESLEY

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful staff, very accommodating. Room very clean. Breakfast excellent. Room quite small, parking difficult. Carpet throughout hotel need replacing. Food choices outside breakfast minimal.
Stayed 3 nights in Mar 2024
Response from Barry on 1 Apr 2024
Hi Lesley,Thank you for taking the time to review us, we are all delighted that you had a great time with us, and we all look forward to seeing you again with us very soon,Kind Regards,BarryReception Desk

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and as had been said before Barry was extremely helpful, both at the hotel and during a call before the visit.
Stayed 2 nights in Mar 2024
Response from Barry on 26 Mar 2024
Hi David,Thank you so much for your Kind review, I am so glad you enjoyed your stay with us, and we all look forward to seeing you again very soon,Barry

10/10 Excellent

Sean

Stayed 3 nights in Mar 2024
Response from Barry on 27 Mar 2024
thank you so much for your Kind review, we all are delighted that you so enjoyed your stay with us and we look forward to seeing you again very soon

10/10 Excellent

Karen

Travelled with group
Liked: Amenities
Very nice Room, Friendly Staff, lovely Breakfast good value for money.
Stayed 1 night in Mar 2024
Response from Barry on 22 Mar 2024
Thank you so much for your very kind Review,

8/10 Good

Alan

Liked: Cleanliness, staff & service
Looking slightkybtired but still had great character
Stayed 2 nights in Mar 2024

6/10 Okay

Lynne

Travelled with partner
Liked: Cleanliness
We stayed in a sea view room which was a nice size with lovely views but the windows were not soundproof or insulated so they were noisy and cold to sit by and kept me awake. Service was lacking at breakfast on the Tuesday morning and had to ask other guests where they got there cooked breakfast from as it wasn’t out for selection, so my husband asked someone cleaning tables and he asked us what we wanted! No choice given! Wednesday completely awful with a coach load of people in the very small breakfast room, we couldn’t move but were shown to seats buy a nice man and told it was self service, easier said than done with all the people I can tell you!! Unfortunately Tuesday when we got up the weather was horrible so we stayed in our room after breakfast and at 12 we went down to the bar to get lunch to find it shut till 4:30 so we had to brave the wind and rain to find some food! We then came back after a lot of walking to relax with a drink before dinner only to find the bar was now closed till 6pm all very frustrating! The hotel looks good but needs updating and better service. Three star rating at best! Car park too expensive too!
Stayed 2 nights in Mar 2024
Response from Kelly GM on 30 Mar 2024
Dear Lynne,I am disappointed to read your review as this is not reflective of service received and I will review this with our Food and Beverage ManagerKind regardsKellyGeneral Manager

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room at the Mercure for my partner's birthday, and our experience from the moment we arrived was exceptional. The convenience of parking right next to the hotel was a plus. Upon arrival, we were warmly greeted by the hotel manager, Marta, who was incredibly kind and attentive. She presented my partner with a birthday card, chocolates, and a complimentary drink at the bar. The hotel itself was stunning, with impeccable cleanliness and thoughtful design touches. Our superior room exceeded expectations, boasting spaciousness and cleanliness. The bathroom, complete with a large shower and bath, was a highlight. Our balcony offered a lovely sea view and comfortable seating. Great room amenities, including air conditioning and a posh coffee machine. The reception desk staff were always available, although we found everything we needed already in place. The breakfast was outstanding, with a wide variety of options and a picturesque sea view. The full English breakfast was one of the best ive had, the product was great quality and so fresh. The attentive staff again during breakfast meant we never went without. Overall, we couldn't find a fault with this hotel. It has now become our preferred choice for our visits to Brighton, thanks to the exceptional service provided by the lovely manager Marta, absolute first class service Thank you, Mercure, for making our stay so special. Emma and Juliet
Stayed 1 night in Mar 2024
Response from Kelly GM on 17 Mar 2024
Dear Emma and Juliet,I am delighted that Marta stood out for your she is certainly a shining star on Reception.I am pleased that you had an excellent stay with us and hope you enjoyed your time exploring Brighton.Kind regardsKellyGeneral Manager

8/10 Good

marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly GM on 17 Mar 2024
Dear Marc,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Safia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast , wanna come back just for them hashbrowns
Stayed 1 night in Feb 2024
Response from Kelly GM on 17 Mar 2024
Dear Safia,I am delighted you enjoyed our Breakfast and our Hash browns are super tasty!Kind regardsKellyGeneral Manager

6/10 Okay

david

Liked: Staff & service
Dated
Stayed 1 night in Mar 2024
Response from Kelly GM on 17 Mar 2024
Dear David,I am disappointed that you feel we are dated, the Hotel is Grade 2 listed but had a refurbishment completed in 2019 along with some recent updates to our Bar and Terrace.Kind regardsKellyGeneral Manager

10/10 Excellent

Heather

Stayed 2 nights in Feb 2024
Response from Kelly GM on 30 Mar 2024
Dear Heather,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs a serious refurb which is a shame as it’s in a great location. The best part of our trip was definitely the friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Kelly GM on 17 Mar 2024
Dear Sharon,I am delighted that you received excellent customer service and disappointed with your feedback about the Hotel a refurbishment was completed in 2019 and we have also updated the main building public areas.Kind regardsKellyGeneral Manager

10/10 Excellent

Zoe

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, very friendly staff, nothing was too much trouble. Good location, just along from I360, bar has a lovely look out onto the seafront. A great stay!
Stayed 1 night in Feb 2024
Response from Barry on 1 Apr 2024
HI Zoe,thank you so much for your review and we are delighted that you had such a lovely time with us, and we all look forward to seeing you again very soon,Kind Regards,BarryReception Desk

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kay

Stayed 1 night in Feb 2024
Response from Kelly GM on 30 Mar 2024
Dear Kay,Thank you for your 5 stars and I am delighted that this reflects a great stay with usKind regardsKellyGeneral Manager

6/10 Okay

Tracy

Stayed 2 nights in Feb 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were wonderful, couldn’t do enough for you. Superb room and breakfast. Would definitely go back. Fabulous stay thank you.
Stayed 1 night in Feb 2024
Response from Barry on 22 Mar 2024
thank you so much for your very kind review

10/10 Excellent

Elle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Brighton
Hotel is lovely and very quiet at night, the staff were friendly and helpful, its about a 20 minute walk to the station and lots of good restaurants and cafes nearby
Stayed 3 nights in Feb 2024
Response from Barry on 22 Mar 2024
thank you for your very kind review

8/10 Good

Chloe

Liked: Staff & service

8/10 Good

Natalie

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelly GM on 12 Feb 2024
Dear Beth,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Brighton - lovely!
Very small bathroom but excellent comfortable beds.
Stayed 1 night in Feb 2024
Response from Kelly GM on 12 Feb 2024
Dear Fiona,I am delighted that you had a good stay with us and found our bed comfortableKind regardsKellyGeneral Manager

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff lovely room car parking very expensive
Stayed 1 night in Feb 2024
Response from Kelly GM on 12 Feb 2024
Dear Joanne,I am pleased your score reflects a good stay with us and that our Team made a good impressionKind regardsKellyGeneral Manager

8/10 Good

Jan

Stayed 2 nights in Feb 2024
Response from Kelly GM on 30 Mar 2024
Dear Jan,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I stay away a lot with work and I've got to say its the best service I have ever at a hotel from the reception to breakfast. The Scottish man at reception was very helpful.
Stayed 2 nights in Jan 2024
Response from Marianne on 2 Feb 2024
Dear David,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 10/10 WOW ! Thank you !We will certainly pass your feedback to Barry and the FB Team, they will be delighted !Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

6/10 Okay

andleeb

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs refurbishing, carpets have massive dirt stains in them, windows and doors are really difficult to open and very old. Not enough parking. Staff are extremely pleasant and polite, it was a pleasure conversing with every member of staff. This was my fourth stay at this hotel normally I’m in the superior room with the biggest balcony, bit this time I was in the privilege room with a balcony I must admit I was gutted!!! But then I got used to the small space and the balcony and the views is lovely !
Stayed 3 nights in Jan 2024
Response from Marianne on 2 Feb 2024
Dear Andleeb,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! We are delighted to read you have found our Team pleasant and polite.In regards of the refurbishment, We have passed your comments to our relevant colleagues.We are all looking forward to welcoming you back !Kind Regards,Marianna CappaiFront of House Manager

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and good fair price
Stayed 1 night in Jan 2024
Response from Marianne on 2 Feb 2024
Dear Demi,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 5/5 WOW ! Thank you !We are glad you enjoyed your room and the price good and fair. Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kelly GM on 24 Jan 2024
Dear Claire,I am pleased that your scores reflect a good stay with usKind regardsKelly General Manager

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Kelly GM on 24 Jan 2024
Dear Steve,Thank you for your 10/10 and I am delighted this reflects a good stay with usKind regardsKellyGeneral Manager

6/10 Okay

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
room without a view :)
Booked a room with a view! on arrival was told a view is a window??? not a scenic view , very misleading when i paid extra for a view, hotel nice but bed was so hard i hardly slept, but staff were really friendly and nice. and parking is expensive , £28 for 24 hrs
Stayed 1 night in Jan 2024
Response from Kelly GM on 24 Jan 2024
Dear P,I will review your feedback about the room description but am pleased that our Team made a great impressionKind regardsKellyGeneral Manager

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Another great stay at the Mecure Hotel, nothing bad to say,all good!
Stayed 1 night in Jan 2024
Response from Kelly GM on 24 Jan 2024
Dear Carly,I am delighted that you had another great stay with usKind regardsKellyGeneral Manager

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Marianne on 2 Feb 2024
Dear Andrew,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! and for scoring us 8/10 in order to improve our service we would like to know we are missing to have 10/10 .Many thanks in advance !Kind RegardsMarianna CappaiFront of House Manager

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So me, my husband and 1 year old stayed here at the Mercure for 2 nights at the beginning of January. It was a spontaneous booking but we are so glad we booked this hotel. There is parking at the hotel so great for you to just leave your car and know that it is safe. The moment we went into the hotel it was absolutely breathtaking, the hotel is amazing and looked beautiful. It was an easy process when we arrived and they checked us in quickly and easily. They gave us all the information that we needed to enjoy our stay. A Scottish man behind the desk was absolutely lovely and so friendly. He really made you feel so welcomed. All the staff were very friendly and were there if you needed them. They were so friendly and welcoming to my daughter and made it feel really included. Our hotel room, was lovely and spacious and had a double bed and a single bed and the bathroom was huge. It was very clean and I had a lovely nights sleep. The hotel is on the sea front and local to all attractions. I would say roughly 15min walk to Brighton pier. Which we liked as we walked along the sea front each morning and my daughter got to run around and enjoy a walk and we grabbed a coffee on the way at the coffee shop ( which is lovely). We had breakfast every morning, which again was lovely. They have a Buffett of English breakfast and then fruit, cured hams, fruit, yogurts, pasteries, juices and tea and coffee. We really enjoyed our stay and I would definitely return.
Stayed 2 nights in Jan 2024
Response from Kelly GM on 24 Jan 2024
Dear Jordan,Thank you for your lovely review. I am so delighted that you had a great stay with us and that our Team made a great impression.I will share your review with our TeamKind regardsKellyGeneral Manager

8/10 Good

Christopher

Stayed 3 nights in Dec 2023
Response from Kelly GM on 24 Jan 2024
Dear Christopher,Thank you for your scores and I am pleased that you had a good stay with usKind regardsKellyGeneral Manager