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Reviews of Mount Stuart Hotel

3 out of 5
Mount Stuart Hotel
31 Tregonwell Rd, Bournemouth, England

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 118 reviews" "
Rating 8 - Good. 40 out of 118 reviews" "
Rating 6 - Okay. 31 out of 118 reviews" "
Rating 4 - Poor. 10 out of 118 reviews" "
Rating 2 - Terrible. 7 out of 118 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and breakfast. A bit chilly though
Stayed 1 night in Mar 2024

8/10 Good

Richard

Very friendly staff at the hotel and a very good room
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good location breakfast very good
Stayed 4 nights in Feb 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 2 nights in Feb 2024

4/10 Poor

suzanne

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room 5..Disappointing stay with 4 children. No heating in the room,Which the owners would have known before we got there. This is not acceptable for February. 2 heaters were provided after I requested after the first night but shouldn’t have had to do this. There is a kettle in the room but no suitable place to plug it in safely. There is mould around the outside wall. Perfect location just let down in other areas.
Stayed 2 nights in Feb 2024

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 1 night in Jan 2024

4/10 Poor

Vishab

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a night out
Friendly helpful staff. Great location and for a good price! Breakfast was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Great hotel for the price
Nice hotel in the centew of Bournemouth so very convenient. Staff were lovely and helpful.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nice size room for family of 5. Could do with being cleaned a bit better. Room very cold even with heating on. Windows need to be fixed as can open from outside. Breakfast was great. Overall not too bad just for somewhere to stay the night.
Stayed 1 night in Dec 2023

6/10 Okay

Faiz

Travelled with family
Liked: Cleanliness
Decent budget friendly hotel.
Stayed 1 night in Dec 2023

8/10 Good

Florence

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We booked 2 rooms in this property as it was walking distance into town and to see the Christmas lights. Couldn’t park so we had to pay at another car park. Brilliant breakfast. Would come again.
Stayed 1 night in Dec 2023

6/10 Okay

Kyanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, room comfort
Poor
Heating broken so was really cold and our window was broken so couldn’t close it. We all had to sleep with our clothes on. Took ages to enter the hotel as no reply for over 10 mins. Only good thing was the breakfast. So overall we wasn’t a great experience
Stayed 1 night in Nov 2023

6/10 Okay

Ashley

Business traveller
Liked: Staff & service
Was ok
Stayed 2 nights in Nov 2023

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent enough for the price. Was unable to re access the building late at night. Had to try and wake up guests to gain access to the building as they didn’t provide a code. Parking is awful and likely you’ll get blocked in so careful if you’ve got an early start. Other than that it was good and free breakfast was nice .. perfect spot .
Stayed 1 night in Nov 2023

8/10 Good

George

Stayed 1 night in Nov 2023

6/10 Okay

Francesca

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
lovely breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location would stay again
The Mount Stewart's in a great location, just off a reasonably busy Bournemouth street with plenty of life but just far enough off that it was pretty quiet & really peaceful most of the time Room's on the ground floor so no dealing with stairs or lifts, always appreciated When i said i'd be out before breakfast each day they offered to make me something to take with me Keycards worked well. Everything in the room worked well I had a very enjoyable stay
Stayed 6 nights in Sep 2023

6/10 Okay

Katie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, well looked after and decorated beautifully and colour contrast is throughout. Breakfast was cooked to perfection no issues. Was greeted by a lovely man at reception made you feel really welcomed. Only down side could of done with extra pillows, dirty cup was found in the cupboard and there was no fridge but other than that overal perfect stay and would stay again for sure!!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A Lovely Hotel
Hotel was lovely , staff really helpful and well mannered. The ONLY issue for us was the VERY squeaky bed.....Room 14
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Disliked: Cleanliness
Great breakfast, but some issues
Excellent breakfast, but some issues. Breakfast was very good, full English,cereals, juice etc. Fast service too. Reception manned up to 9pm, and no help after. I needed more milk at 8.45pm and no response when I rang the bell by the unattended desk. Our room was outside the building and had some issues. There were automated air fresheners in our rather tired-looking room and toilet, but neither worked. Maybe originally put there to overcome smell from drains, but unfortunately this unpleasant smell was frequently noticeable. Bed OK, but metal frame needed bolts tightening as it made a frightful noise whenever you moved! Could not report things to reception as no one there when I tried. I tried ringing, but got a message back saying no one was available, and I could not leave a message!
Stayed 2 nights in Sep 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for!!!!!!!!. Booked last minute so limited choices of accommodation unless you pay £££££. Bournemouth is expensive to stay in anyway. Yes it generally needs a lot of TLC, carpets, general cleanliness, sticky tables, congealed sauce on tops of sauce bottles (sauce bottles are Heinz bottles but years old - labels show it - where staff just ‘top up’ the bottle with cheaper sauces). Asked girl to clean the congealed sauce off the top - then sat at a different table the second morning & it was exactly the same with those sauce bottles (a place for bugs to breed) Basics!!!! Our attic room was ok - but hot with no fan available. Breakfast - asked twice about the fried eggs - hard, not nice sausage, cereals tasted cheap & stale. Noticed that they had topped up the Weetabix tub -so had that second morning - ok. Smoking area right outside breakfast room - so smoke was coming in eating area. Run on a budget as everything is cheap. As I said - you get what you pay for. Not done a B&B for many years & will not do again. Sticking to Premier Inns in future
Stayed 2 nights in Sep 2023

8/10 Good

CHANY

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed our stay , the staff was lovely 😊 and nice easy to talk too . The room had 5 beds for a Large Group. Breakfast was good and served on time. The only thing I didn’t like When I checked the corner of my bed the carpet wasn’t fixed properly and the floor was covered with dusty . Other than that our stay was perfect 👍
Stayed 3 nights in Aug 2023

8/10 Good

Francisco

Liked: Staff & service, property conditions & facilities
Friendly staff and overall nice stay
Stayed 2 nights in Sep 2023

10/10 Excellent

EBIERE

Stayed 2 nights in Aug 2023

6/10 Okay

Mujtaba Ali

Travelled with family
Liked: Amenities
Property was average and good. Location is convenient, nearby to beach and restaurants.
Stayed 2 nights in Aug 2023

8/10 Good

Charlie

Travelled with group
Liked: Staff & service, property conditions & facilities
Our stay at the mount stuart hotel was great, the room was spacious and clean. The staff are lush with a special mention to Donna and Norie who are exceptional at their jobs and very kind. Overall, it was a 4 star experience and I would definitely stay there again.
Stayed 3 nights in Aug 2023

8/10 Good

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rate this hotel 8/10, friendly hardworking staff and the beach and town is very close by which is very convenient, just a shame the hot tub didn’t work., breakfast and service lovely, thank you .
Stayed 3 nights in Aug 2023

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
Very dated, uncomfortable, was here for 2 nights, mattress need replacing, tired and dirty and very dated rooms, couldn’t open windows but was provided a fan. Bar was only open 1 night out of 2 and we had to find a member of staff to ask when is it open. Considering this hotel wasn’t cheap to stay for 2 nights for the 4 of us, I wouldn’t recommend sorry
Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Beds far too soft and noisy.
Stayed 2 nights in Aug 2023

4/10 Poor

Ira

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Just avoid this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Philip

Liked: Room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Hakan

Stayed 4 nights in Jul 2023

6/10 Okay

Syeda

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel was okay, the bathroom was not clean, the shower curtains had mould, the toilet wasn’t cleaned as it had some marks inside. The toilet seat lid didnt stay open fully when in use. Needs updating and good clean.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay was average
I stayed for 3 nights . The shower drainage hole overflows with water when taking a shower meaning the water is overflowing and taking ages to drain . No one came to clean the rooms or bathroom even though I said please clean the toilets no need to change the bed sheets as we had bought our own . The metal bed made a lot of noise when sleeping . It was written on the notice board breakfast times for the weekends finishes at 1030 and I doubled checked with reception to confirm it . On the morning of Saturday at 10 the door is shut only to be told breakfast on Saturday finishes at 10am . I wasn't too pleased but they said it had changed and no longer at 10.30 on Saturdays just on Sundays it's at 10.30. So therefore I had to go out and pay for my breakfast which was further cost to me. I did complain to reception in the evening who was apologetic. The location is perfect for the beach and restaurants surrounding areas not much walking distance. The hotel could do with better staff especially kitchen and a upgrade to the rooms it is a bit outdated. Now that I know the area I seen a premier inn nearby and travelogue I will pay that bit extra for better comfort .
Stayed 3 nights in Aug 2023

8/10 Good

Jelena

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice location.
Welcomed by friendly staff and room was basic but clean and cosy. Location was perfect for our trip and breakfast was lovely. Enjoyed our stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Mia

Stayed 2 nights in Jul 2023

6/10 Okay

Janice

Travelled with family
Disliked: Property conditions & facilities, room comfort
Bournesmouth
Stayed 1 night in Jun 2023

6/10 Okay

Lina

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the look of the property from outside and the breakfast was lovely the staff was nice. what i didn’t like is all the beds Mattress, it was very uncomfortable to sleep and also the bedroom was dusty,
Stayed 2 nights in May 2023

4/10 Poor

Sylvia

Stayed 2 nights in May 2023

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Mar 2023

10/10 Excellent

Clive

Stayed 1 night in Mar 2023