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Reviews of Hotel Canoe and Suites

3 out of 5
Hotel Canoe and Suites
600 Banff Avenue, 2000, Banff, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 322 out of 394 reviews" "
Rating 8 - Good. 49 out of 394 reviews" "
Rating 6 - Okay. 18 out of 394 reviews" "
Rating 4 - Poor. 5 out of 394 reviews" "
Rating 2 - Terrible. 0 out of 394 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a great stay! The staff were extremely friendly. The room was clean and comfortable. We got a Mountain View and it was well worth it. The complimentary tea and coffee such a unique touch. The best coffee we have ever had at a hotel. Definitely recommend breakfast from Sudden Sally! They also have coffees, pastries and easy grab and go food that was incredible! I highly recommend Hotel Canoe.
Stayed 3 nights in May 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sunita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.i wish hot tub and pool was open.
Stayed 4 nights in May 2024

10/10 Excellent

CAO, Richmond hill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean. Brand new and awesome mountain view! Swimming pool is still not ready but.
Stayed 1 night in May 2024
Response from Pearl - BLC Manager on 25 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the road up to Building C, too many twists and turns and quite steep. The menu didn't appeal to me as I was expecting ordinary Canadian food.
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 25 May 2024
Thank You taking the time to review us and we appreciate your feedback. We hope to welcome you again in the future. Kind Regards

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Canoe! The room was lovely, view awesome and all staff very friendly! Buses come very regularly or it’s a nice walk to town! Already recommended it to a few friends!!
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 25 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

8/10 Good

Yim Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice n clean. Looks brand new. Room is spacious. Have a lot of choices for coffe n tea.
Stayed 4 nights in May 2024
Response from Pearl - BLC Manager on 25 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

8/10 Good

Venkata

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 25 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

chandrika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Canoe is a beautiful property. The hotel and the rooms are very tastefully done. They customize the tea/coffee options for your room, based on your preference which is really cool. There’s a cafe - Sudden Sally near the reception which has some great snacks, hot chocolate, etc that you can pick and go. A short distance from the Main Street, you’ll need to take roam transit ( the hotel provides free passes for the duration of your stay, so that’s good!). Our kids got a cute stuffy (complementary)!. Highly recommend.
Stayed 2 nights in May 2024
Response from Banff GM Pete on 22 May 2024
Thank you for the comprehensive and excellent review. We read all of these and appreciate your taking the time to leave it. We look forward to welcoming you back in the future.

10/10 Excellent

Mallory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t right downtown but the bus stops right beside the hotel and is the best to take to downtown shops. Super clean rooms very pretty and nice. All staff are so friendly. I would highly recommend staying here. The balcony and views of mountain are amazing!
Stayed 2 nights in May 2024
Response from Banff GM Pete on 22 May 2024
Thanks for the great rating and review. We're thrilled you enjoyed your stay and would recommend us. We look forward to welcoming you back in the future.

10/10 Excellent

Bob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice short stay
Stayed 3 nights in May 2024
Response from Pearl - BLC Manager on 21 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Scott, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean spacious nice room with mountain views. Great location . I would highly recommend this hotel. We enjoyed our stay
Stayed 5 nights in May 2024
Response from Pearl - BLC Manager on 21 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic suite, loved the environmentally tea, coffee and milk. Free bus pass.
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 21 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Haresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2024
Response from Emma - Front Office Manager on 20 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Upneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Emma - Front Office Manager on 20 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Arnav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, great complimentary coffee! Only 12min walk to edge of downtown.
Stayed 5 nights in May 2024
Response from Pearl - BLC Manager on 21 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Varghese, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 20 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Kat

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of, if not the nicest hotel I’ve ever stayed at. Incredible rooms, absolutely beautiful design. Will be staying here again. Incredibly kind service. They even brought a bed and bowl up for my dog.
Stayed 1 night in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pearl - BLC Manager on 18 May 2024
Thank you for your kind review. We hope we can welcome you back again soon

10/10 Excellent

Ciindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient and helpful. The room was spacious and very comfortable. Quick response to a minor maintenance issue that I had told housekeeping could wait. They took care of it immediately.
Stayed 2 nights in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Yu Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I ve experienced. I will recommend my son couple stay this hotel.
Stayed 3 nights in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the free bus passes to get around town and that the bus stop is right across the street from the hotel.
Stayed 2 nights in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great newly renovated hotel. No notes.
Stayed 2 nights in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded our room and overlooked the town of Banff. Having drip coffee in the morning and looking out over the mountains could not have been better. The bedding is very comfortable. The shower bathroom is very nice and modern. That indoor restaurant Suddenly Susan is quite good. We had both dinner and breakfast on site. If you’d like, you can walk into town. It’s about 3/4 to a mile.
Stayed 2 nights in May 2024
Response from Pearl- BLC Manager on 17 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely everything about this stay was excellent. We will stay at the canoe again. Really good!
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 16 May 2024
Thanks for the great review, we appreciate your feedback. We hope we can welcome you back again soon.

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome vibes
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 16 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms with a view , short walk to everything
Stayed 2 nights in Apr 2024
Response from Emma - Front Office Manager on 16 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma - Front Office Manager on 16 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Pavneet

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect experience. The check-in was quick and the staff provided us with all the things we could do and would book it for you. A little far away from downtown but it is right there when you enter the town. The rooms were clean and tidy and didn’t regret one bit for staying in this hotel.
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 14 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Amrinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect,except pool was not opened.
Stayed 4 nights in May 2024
Response from Pearl - BLC Manager on 13 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent a couple nights at Hotel Canoe with my boyfriend and we had an excellent stay. The hotel is beautiful and clean! The staff were super friendly and helpful! Our room had one of the most beautiful views I have ever seen. Loved the added touches like the personal coffee and complimentary bus passes. We had cocktails at Sudden Sally and they were delicious, wish we had planned to eat there as well. Only con we had was that we found the bed to be too firm but that’s just a matter of our personal preference.
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 13 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

hoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pearl - BLC Manager on 14 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED our stay!! The hotel was clean and new with very nice finishings. We loved our private balcony with a beautiful view. The staff were amazing. So friendly and helpful!!! We already booked for next year!! Can't wait!
Stayed 3 nights in May 2024
Response from Pearl - BLC Manager on 13 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Leo Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Pearl - BLC Manager on 18 May 2024
Thank you for your kind review. We hope we can welcome you back again soon

10/10 Excellent

Calixa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Pearl - BLC Manager on 13 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Dale, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel. Decor and pretty well everything about it except for it’s distance from the main town area was exceptional. We’d stay here again.
Stayed 3 nights in May 2024
Response from Emma - Front Office Manager on 20 May 2024
Thank you for your kind review, I'm happy to hear you enjoyed your stay with us. We hope we can welcome you back again soon.

10/10 Excellent

Shiblee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best!
Stayed 2 nights in Apr 2024
Response from Pearl - BLC Manager on 12 May 2024
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 9 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

mina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new, kind! But right now under construction, will be better summer 2024!
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for your wonderful review. I hope we can welcome you back in the summer when we are 100% open with our hot pools.

6/10 Okay

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very complicated place! Parking is complicated with poor directional signage (you enter via a 1.5 car wide garage door that is clearly signed “Do not Enter.” Once inside the garage, finding the entrance to the hotel is difficult (no signage). Getting from there to a floor where rooms are involves a few stairs— not great for hauling luggage in a cramped space. They don’t have coffee in the room— they boast a “coffee service” where guests select coffee, tea, milk/cream at front desk and take that to the room. There you use a kettle, filters and little jars of java to make it from scratch. Complicated! Suggestions: 1) properly sign the place to better match the paper map that is supposed to guide guests to rooms. 2) Ditch the high concept “coffee service” and go for a Keurig or similar unit in each rom with recyclable pods.
Stayed 1 night in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thank you for taking the time to provide us with feedback on your stay at Hotel Canoe and I am sorry to hear you experienced some difficulties during your time with us. As a newer property we are continuously working on signage and will reevaluate the current signage in this area of the building. I hope we are able to welcome you back in the future and provide a more streamlined experience.

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emma - Front Office Manager on 9 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 9 May 2024
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 Excellent

Richard, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new property. Beautiful mountain views from our deck. Helpful staff.
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for the great rating, see you next time.

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! 20 minute walk to main strip of Banff close to all shopping and restaurants!
Stayed 1 night in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for the great rating, We hope we can welcome you back again soon.

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for the great rating, see you next time.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for the great rating, see you next time.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and large room, gorgeous view, free parking and we were given transit passes for the duration of our stay. Loved the in-room coffee service. There is some ongoing construction in and around the hotel, but it didn't affect our time there. Hotel is at a quiet end of town, and the bus stops right in front of it. Also easily walkable to the downtown core. I would stay here again, and I highly recommend staying here!
Stayed 2 nights in May 2024
Response from Banff GM Pete on 6 May 2024
Thanks for the great rating, the recommendation and the comprehensive review. We also hope you stay here again too.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thanks for the great rating, see you next time.

4/10 Poor

noah

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No hot tub even though its listed on the website. We were told there would be complimentary dog bed and dog dishes that were not provided for our pet. Even though the extra guest fee was paid the room was only set up for 2 guests and we were a party of 3. The resturant in the lobby wouldnt deliver to the room.
Stayed 2 nights in May 2024
Response from Banff GM Pete on 6 May 2024
Sorry you had a poor stay. We will have aquatic facilities but they are not open yet. It is listed on our website directly as -OPENING SUMMER 2024. It appears we failed on some of our process. We are happy to resolve all your directly and immediately while you stay with us. Please contact the front desk directly at any time. We would have loved to have had the opportunity to have improved the quality of your stay.

4/10 Poor

Richard

Stayed 1 night in May 2024
Response from Emma - Front Office Manager on 8 May 2024
Thank you for taking the time to write us a review and I am sorry to hear that you stay did not meet expectations. If there are any issues that we can address, please do not hesitate to reach out directly. We are always looking to improve service and ensure our guest have the best possible experience when staying with us. We appreciate all feedback and hope to welcome you back for another stay.