Book a Australia - New Zealand and the South Pacific Cottage

"Good: The foyer and exterior of this property is gorgeous! Staff were friendly, welcoming and very kindly sent my Dad a lovely piece of cake and a card to his room for his 80th birthday. Bed was comfy and the robe and slippers too. Location is awesome and close to trams and major attractions. Corner suite was huge and spacious. Brekkie was decent, but pricey (we ordered from Menu) and the staff there were great too. Room was fine too. Not so good: The rooms are in desperate need of an upgrade. Chipped, dated furniture and design. The coffee area/ box was stained with coffee and dirty and bathrooms in both of our rooms had mould in the grout. I remember coming here 20 years ago when it was the Westin and the rooms were so fancy but they no longer resemble that of a modern, upmarket hotel. We were careful not to stay in Heritage rooms as many reviews stated the noise. We stayed on lvl 10, down the George st end of the building and the rooms were still pretty noisey. The bass from The Ivy blasted through the windows and you could clearly hear the buskers on the street and the tram. There was also a really loud banging noise in room 1011 every, single morning from about 6:30am. Repeated all morning. Sounded like it was coming from the bathroom wall so if you want to sleep in, likely not possible. Overall, the service resembled 5 star as does the beautiful foyer/ atrium and exterior. The rest, not so much. "

"Very nice hotel. Helpful staff and knowlegable. Room was overlooking Sydney harbor. Great location near the Rocks area."

"Had an early checkin and a late checkout, very happy"

"The standout are the staff and Collins place breakfast. Rooms were loud as you could hear others in their rooms and bathrooms. Very warm room and aircon don’t seem to work. Could hear lifts move up and down despite being a few rooms away. Bed was comfortable."

"Great location just off Pitt street, well located for shopping and public transport. Double room was spacious enough for 4 people. Buffet breakfast was very tasty. Pool was not large and while it says it’s heated my kids and I were cold pretty quickly. Gym is small considering the size of the hotel with very limited weight machines. Overall highly recommend"

"Clean room. Convenient location."

"Nice hotel. Getting a little dated, can be a bit of a maze. Staff are really good and the area is hard to beat (despite the hills)."

"Always pleasant. Classic, not dated."

"Staff very helpful. Room seemed very spacious but maybe because we just got off of a 12 day cruise."