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Grand Hyatt Melbourne

Photo gallery for Grand Hyatt Melbourne

Featured image
Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor spa bath
View from Room

Overview of Grand Hyatt Melbourne

Grand Hyatt Melbourne

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
123 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central12 min walk
  • Popular LocationMelbourne Cricket Ground17 min walk
  • Popular LocationQueen Victoria Market20 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

Choose dates to view prices

About this area

Melbourne

In the city centre and near a metro station, Grand Hyatt Melbourne is in an area with good shopping. Regent Theatre and Princess Theatre are cultural highlights, and some of the area's notable landmarks include Melbourne Central and Melbourne Cricket Ground. Travelling with kids? Consider SEA LIFE Melbourne, or check out an event or a game at Rod Laver Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.

What's nearby

  • Forum Theatre - 4 min walk
  • Melbourne Central - 12 min walk
  • Australian Centre for the Moving Image - 12 min walk
  • Melbourne Cricket Ground - 17 min walk
  • Queen Victoria Market - 20 min walk

Restaurants

  • Collins Kitchen — 1 min walk
  • Ru-Co Bar — 1 min walk
  • The Meatball & Wine Bar - 2 min walk
  • Chin Chin - 2 min walk
  • Izakaya Den - 2 min walk

Getting around

  • Flinders Street Station - 8 min walk
  • Parliament Station - 8 min walk
  • Melbourne Airport (MEL) - 19 min drive

About this property

Grand Hyatt Melbourne

Family-friendly Melbourne hotel in Melbourne Central Business District, walk to Collins Street
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a sauna and a 24-hour business centre are on-site. All 550 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include 24-hour room service, fridges and LCD TVs.
Grand Hyatt Melbourne offers 550 forms of accommodation with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

City Club has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (AUD 70 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 46 per person
  • 1 restaurant and 1 coffee shop
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Basketball
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Russian
  • Spanish
  • Vietnamese

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (9688 square feet of space)
  • Meeting rooms - 15

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Separate bath and shower

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60 per day.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 46 per person (approximately)
  • Valet parking fee: AUD 70 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Hyatt Melbourne
Grand Hyatt Melbourne Hotel
Hyatt Melbourne Grand
Melbourne Grand Hyatt
Grand Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Melbourne
Grand Hyatt Melbourne Hotel Melbourne

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 631 out of 991 reviews
5 - Excellent 64%
Rating 4 - Good. 223 out of 991 reviews
4 - Good 23%
Rating 3 - Okay. 92 out of 991 reviews
3 - Okay 9%
Rating 2 - Poor. 30 out of 991 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 991 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unsatisfied. amenities not available.
We specifically picked a hotel with a spa and pool and they were both closed - with no apology or reimbursement. i am very concerned about booking with hotels.com again.
Stayed 2 nights in Jun 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was an absolute mess. The staff took ages to process our check in and then got our rooms/ booking wrong. We booked 2 adjoining rooms for a family of 5 and were checked in to one single room. Changing that took a long time also. Several days before check-in I contacted the hotel to inquire if they could offer any special touches to our room to make it welcoming for our child’s birthday that we were there to celebrate (the staff member on the phone seemed stumped and when I suggested something like balloons or a hand written welcome note I was advise that no, nothing could be offered). Besides that, staff were generally extremely welcoming and polite. The beds were incredible and the buffet breakfast was fabulous. Location is also great
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best views over Melbourne!! Location great!!
Stayed 1 night in Jun 2021