10/10 Excellent
Roman, Calgary
Travelled with family
24 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Summary:
Rooms - Good size with all required equipment and Clean
on the down side - beds in the room were little bit smaller than expected ( we took 2 double bed and it is good for adult and kid but pretty small for 2 adults )
Our room had issue with the strong mold smell,
Also nearby area had some issue with sewer backup and smell of it
the solution from the hotel which was provided is humidifier which didn't help much but within few days the sewer backup was fixed ( at least the smell ) and the mold smell in the room was much better ( still was but acceptable level)
The surround area was like paradise
Food and main location first class
Ability to move between hotels areas in the Bahia full complex ( Tulum-Akumal-Coba ) provides you always something new to discover over.
Over all l0 days we weren't feel even once we want to go beyond the complex
It provides you with a lot of restaurants and entertainment options
The only does side is you need to book restaurants before you get to the place and sometimes it is hard to manage right timing
service is excellent from all staff we met
Kids club just AMAZING- Facility - activities- Stuff
Entertainment team - AMAZING
Beach - not the best but due to the nature of the place ( a lot of rocks in the swimming areas and the sand less good than in Playa Del Carmen ) but views to the sea are amazing
Pools are great and worm
Bars are great - excellent service
Roman
Stayed 9 nights in Apr 2024