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"We recently stayed at Ahau Tulum and had a bit of a mixed experience. The property itself is absolutely beautiful the views are stunning, the rooms were clean and comfortable except for the fact the shower in room 22 did not get warm at all. we really loved seeing the animals around the resort. It truly has a unique, relaxing vibe that makes it feel special. However, chris at the front desk was the only nice genuine worker. the service unfortunately took away from the overall experience. We found the staff to be overly pushy when it came to promoting their rewards program, which made interactions feel more like sales pitches than genuine hospitality. We also had an uncomfortable experience with tipping. When we asked for small bills, we were repeatedly given larger ones, which led to us unintentionally leaving a very large tip for a single drink. When we adjusted our tipping afterward, the same server made a joking comment about what he expected for a tip. From that point on, his attitude noticeably changed — he stopped greeting us and the service became unfriendly. It gave us the impression that there were assumptions made about us financially, which made us feel uncomfortable and impacted our stay greatly. While the property itself is stunning and has so much potential, the service experience was disappointing enough that we would not choose to stay here again."

"It’s my 3rd time in Tulum , I’m am so disappointed with the service from the stuff although the property was beautiful and clean stayed in room #2 but the stuff and the lady manager was horrible , didn’t want to give me glass cups had to pay for hot water in the evening, not nice feeling of doing me a favour I brought 11 people to this hotel to stay as a girls trip and was terribly disappointed by the service of the place "

"Comfortable, friendly and relaxing stay with plenty to do! My stay at Alaya Tulum was amazing, from the moment I booked my stay I was contacted via WhatsApp by the service desk to confirm transportation to the hotel and to answer any questions I may have. Upon arrival me and my girlfriend got a couple complimentary drinks and even a welcome bottle of sparkling wine in our room. The property has a nice natural setting and full of palms, trees and climbing vines amongst the rooms. There are little notes around pointing out wild critters that may pass through the grounds at night (raccoons, coati, stripped iguanas and opossums). The beach is kept clear and clean each day and offers a great swimming spot at low tide. Or you can chill on the lounge chairs with coconuts or drinks from the hotel. The hotel not only offers daily yoga sessions in the mornings but every now and then meditations. The yoga was a pretty great way to stretch out before a snorkel trip. There are also many excursions you can book through the hotel like the biosphere tours, snorkelling, ruins tours and cenote visits or you can rent some bikes and go do some cenote hopping. The staff were so helpful, friendly and welcoming. Erik and Sofia were always at the front desk to help with questions or to make arrangements. Marcelo always made me and my girlfriend feel at home at Alaya Tulum if we ordered drinks he would happily offer to bring it to our rooms if we wanted and reccomended some great drinks. "

"This is a lovely property in a sea of touristy, less serene beachside properties. The staff here is awesome. So helpful and kind. Breakfast is hearty (eggs from the chickens on the property!) toast, juice, fresh fruit, and coffee. The rooms are nice and have a fridge. All of the rooms face the water. We had room 1 that was right on the beach and next to the pool. "

"Staff was great, friendly, helpful; rooms clean, beautiful grounds. Wifi strong, food excellent"

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."

"Very beautiful area, 5 minutes walk to kapen ha cenote. Good for short stays"

"If you're looking for serenity, beauty and excellent service, this is the place to be. A beautiful spot, gorgeous rooms and friendly service. I highly recommend this gem... Umi is a vibe."

"Very disappointing stay I stayed at Casa Gitano after booking through Expedia. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken measures for before guests arrived. The experience was extremely disappointing."