- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in the jungle, lovely room and beach. However, we took the complimentary beach cruisers out for the ay to explore the town. My husbands bike was in bad condition, as he biked the chain came off the bikes grid and it made him crash, having several injuries to his arms, knee, toes and chest. Luckily he crashed into the side of the bike path and not on the concrete. My bike had no kick stand and was hard to keep up during stops. We get back to the hotel with my husband in dirt and blood and all the staff said was they will fix the bike and we should go to the Farmacia down the street for bandaids. The lack of responsibility and any kind of service to help my husbands situation was incredibly disappointing. They do not go the extra mile to help guests as they try to keep a "no liability" on many things when it comes to situations that "may happen" during your stay.