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Casa Gitano

3.5 star property
Beachfront hotel with spa services

Choose dates to view prices

Photo gallery for Casa Gitano

Private beach, white sand, beach bar
JUNGLE LOFT KING WITH TERRACE
OCEANFRONT VILLA WITH PRIVATE POOL | View from room
Private beach, white sand, beach bar
Restaurant
At Casa Gitano, ocean breezes flow through the garden while the private beach club is just steps away. Enjoy continental breakfast each morning, a peaceful outdoor pool for afternoon dips, and massage services that previous guests particularly appreciate.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly

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Room options

Check availability for these dates

Tonight

Sept 22 - Sept 23
Check availability for tonight Sept 22 - Sept 23

Tomorrow

Sept 23 - Sept 24
Check availability for tomorrow Sept 23 - Sept 24
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Showing 6 of 6 rooms

View all photos for OCEANFRONT VILLA WITH PRIVATE POOL

OCEANFRONT VILLA WITH PRIVATE POOL

OCEANFRONT VILLA WITH PRIVATE POOL

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Air conditioning
Memory foam bed
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Hairdryer
  • 64 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for OCEANVIEW SUITE WITH TERRACE

OCEANVIEW SUITE WITH TERRACE

OCEANVIEW SUITE WITH TERRACE

Highlights

Air conditioning
Memory foam bed
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Hairdryer
Rainfall showerhead
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Memory foam bed
Down duvet
Premium bedding
Blackout curtains
Hairdryer
Rainfall showerhead
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE

Highlights

Air conditioning
Memory foam bed
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Hairdryer
Rainfall showerhead
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Memory foam bed
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Hairdryer
Rainfall showerhead
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE

Highlights

Air conditioning
Memory foam bed
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Hairdryer
Rainfall showerhead
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Tulum-Bocapaila KM 9.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 3 min drive - 3.2 km
  • Las Palmas Public Beach - 12 min drive - 10.6 km
  • Playa Paraiso - 14 min drive - 11.3 km
  • Tulum Mayan Ruins - 19 min drive - 15.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 74 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬2 min drive
  • ‪Secrets Tulum Beach Club - ‬2 min drive
  • ‪Tulumunchies - ‬20 min walk
  • ‪ARCA - ‬2 min drive
  • ‪La Taqueria - ‬9 min walk

About this property

Casa Gitano

Hotel near Tulum Beach
A beach bar, a terrace and a garden are just a few of the amenities provided at Casa Gitano. Treat yourself to a massage or other spa services. Free WiFi in public areas is available to all guests, along with a bar and a restaurant.
You'll also find perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a free beach club on-site and express check-out
  • Express check-in, concierge services and smoke-free property
Room features
All guest rooms at Casa Gitano feature comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and smart speakers.
Other amenities include:
  • Memory foam beds and down duvets
  • Bathrooms with rainfall showers and hairdryers
  • Wardrobes/cupboards, smart speakers and coffee/tea makers

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Free beach club

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets are allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 15 kg per pet)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 per cent

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Casa Gitano Hotel
Casa Gitano tulum
Casa Gitano Hotel tulum

Frequently asked questions

Is Casa Gitano pet-friendly?

Yes, Casa Gitano allows pets (limit 2 total) with a maximum weight of up to 15 kg per pet. There's a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Casa Gitano?

Self-parking is free at this property.

What time is check-in at Casa Gitano?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Casa Gitano?

Checkout is at noon.

Where is Casa Gitano located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and beach are also within 3 miles (5 km).

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Reviews

Casa Gitano Reviews

8.4

Very good

8.8

Cleanliness

7.6

Amenities

9.0

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 35 out of 58 reviews
Rating 8 - Good. 9 out of 58 reviews
Rating 6 - Okay. 4 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 5 out of 58 reviews

Reviews

10/10 Excellent

Payal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay highly recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Refilwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great service, beautiful beach area
Stayed 3 nights in Mar 2025

10/10 Excellent

Larry

I’d recommend staying here to anyone. The staff is unbelievable
Stayed 4 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Everything was great except the food and drinks were not up to par for the prices.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was amazing and all the hotel stagf
Stayed 3 nights in Apr 2025

6/10 Okay

Mikail

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Breana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend staying here enough! If you plan on visiting Tulum look no further than this picturesque property. All of the staff was immensely kind and helpful! The beach is beautiful, with staff cleaning seaweed daily, and the restaurant food is DELICIOUS!
Stayed 7 nights in Apr 2025

10/10 Excellent

Dareen

Liked: Cleanliness, amenities
The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically
Stayed 4 nights in Apr 2025

8/10 Good

Hamidreza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very nice staff.
Stayed 3 nights in Dec 2024

8/10 Good

Edward Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.
Stayed 5 nights in Mar 2025

4/10 Poor

Kathryn

There were no snacks in the bar and we think they tried to charge us. The food and drink were very overpriced! Not even complimentary coffee in the room. There was no one hardly staying there. I loved Coco Beach last time we stayed Great food and nice people. Don’t recommend staying here!
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Best beach club
Stayed 1 night in Jan 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place food and quiet. Clean beach
Stayed 1 night in Oct 2024

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RUN AWAY

The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.
Stayed 7 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .
Stayed 4 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Candis

Liked: Cleanliness, amenities, property conditions & facilities
This place was a dream! All the staff was friendly and super helpful!! We’ll be back!
Stayed 4 nights in Jul 2024

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure perfection

Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Morning view
Afternoon from the porch
Restaurant on property
Stayed 4 nights in Jan 2025

4/10 Poor

Joyce

Liked: Cleanliness
Disliked: Amenities
The place was nice but the people there take advantage with the exorbitant prices of food. Since there is not many places to eat they make sure to charge higher prices than California restaurants. They are nice and friendly but it doesn’t make up for the bad feeling of being taken advantage of. The taxis dominate the region no Uber is allowed so they also take advantage and since no other restaurants are near by it comes out to be a rip off. We should have just stayed at an all inclusive resort. Plus they don’t even try to clean up the seaweed like other places. They have a pool they share with another hotel that is 10 minutes away by taxi. The little personal pool we had was a nice idea but the water wasn’t clean. I liked the hammock on our property and the glass sliding door that I could see the ocean from our room. The roof was nicely designed so we could hear the waves all night that was fantastic. And there was air conditioning in the room which made our relaxation time comfortable. There was no phone in room to call front desk but they used WhatsApp to communicate which was convenient. We would return if it was all inclusive and if the taxis didn’t monopolize the transportation system. The housekeeping lady was nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

This place is great, everyone offers a superb customer service treat, from the front desk to the servers at the restaurant. The rooms are lovely and very chick. NO TV's which is a good thing is you are trying to disconnect from the world.
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This felt like a hostel....Stay at Malca Instead

This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
Stayed 3 nights in Feb 2025

6/10 Okay

karyn

Disliked: Amenities, property conditions & facilities
I have been to mexico many times and several properties. The hotel was overpriced for what it had to offer. The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
Stayed 5 nights in Jan 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was very clean, they have staff rake out the weeds early in the morning, beautiful beach. Tacos are amazing. Saturday house music vibes are lit. Food and drinks are expensive but so is everything else in Tulum. I would stay again with incentives ;)
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Stayed 5 nights in Nov 2024

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Flights

Flights from Auckland (AKL) to Melbourne (MEL)