Balcony
Check availability

Reviews of Nesuto Celestion

3.5 out of 5
Nesuto Celestion
19 Anzac Avenue, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 340 out of 1001 reviews" "
Rating 8 - Good. 443 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Rooms were really nice. Good size. The lift was broken which would have been nice to have been told before arriving, although we were moved to a lower floor. The room keys didnt work when we arrived, but the staff sorted it out quickly and were amazing to deal with. The night lights in the room are quite bright and are unable to be turned off. Overall was happy with the service after a few hickups but would stay here again.
Stayed 1 night in Sep 2020

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, room comfort
Checkin service was great
Awesome checkin as I was very late 😀
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Tracey, Auckland

Travelled with family
Liked: Cleanliness, amenities
Great location. Car park is good. Rooms a tad run down but had everything we needed. Comfortable beds.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

*L*, Auckland

Liked: Cleanliness, amenities
Awesome view, nice large apartment and super comfy bed! Will definitely be back!
Stayed 1 night in Jul 2020

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, room comfort
Great location . The apartment had everything you need , lovely big beds warm and clean . The free parking Just a few minutes away was a super bonus .
Stayed 3 nights in Jul 2020

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, room comfort
Nesuto Stadium, weekend stay
Nesuto Stadium was clean and comfortable and the rooms were spacious. A hotel loading zone in front of the hotel and parking around the corner made it a great option to take our vehicle to Auckland. Central and a couple of minutes walk to Spark Arena the hotel parking was very close with Countdown and plenty of bars, cafes and takeaways within walking distance. A great feature was the washing machine & dryer in the bathroom as our stay was 3 nights, 4 days (for 2 adults & 3 children). My apartment door was missing the peephole glass, there was just a small hole which we could look through into the apartment lounge. I wasn't too concerned (myself) but, half of the apartment doors we walked past had missing peephole glass. There weren't enough luggage carriers & only 2 elevators - 1 elevator wasn't working for 2 days of the 4 we stayed and there was a large weekend long conference at Spark Arena. Otherwise, we really enjoyed our stay & would definitely choose Nesuto Stadium again in the future.
Stayed 3 nights in Jul 2020

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2020

10/10 Excellent

Nina, Auckland

Travelled with family
Liked: Cleanliness, amenities
We were moved a few days prior to the property on Beach Rd which I have reviewed. Communication of change was handled well and I will be back again.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
The apartment itself was lovely, was spacious and I loved that there was a balcony off both rooms. The parking situation is very misleading and the only thing I was unhappy with. On the advertisement it said parking was included, however when we went to check in I found out that the free parking was in Britomart, where you leave your car overnight and have to walk around the block back to the apartment. You can park on site, however you must reserve this and pay $30 a night, which I was not aware was even an option. Good experience overall, however the parking situation was a real let down
Stayed 1 night in Jun 2020

8/10 Good

Ben, Whangarei

Travelled with family and small children, Business traveller
Liked: Cleanliness
Great location for a one night stay and reasonable price. We had 2 bedroom apartment, 2 adults and 2 children. Had included parking, but initially they wanted to charge me extra. We worked it out OK. The reception closed pretty early so it meant I had to be back there by 9pm to get into parking, which seemed restrictive. Good thing I had tired kids anyway. Comfort wise, the beds were fine. It had TV with lots of Sky channels, fridge, cooker etc we didnt use. However, there was no milk for teas and coffees, which may have been an oversight and no shampoo in the dispenser which was disappointing for morning showers! The decks were nice and all in all I would stay there again (if they remember to top up supplies)
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2020

6/10 Okay

Nina, AKL

Travelled with group
Said it came with free parking so I asked if we could park there early if there was a free space. Got there and was told their parking space was located near Britomart. Ended up parking at Wilson Parking during the duration of our stay.
Stayed 1 night in Jun 2020

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Good
Great
Stayed 1 night in Jun 2020

6/10 Okay

Hiten

Stayed 2 nights in Jun 2020

10/10 Excellent

Krissy, Northland NZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, modern & perfect for our family! Staff were AMAZING & really helpful. Definitely recommend to other guests!!!
Stayed 3 nights in May 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Great location Very untidy foyer, unused beds etc lying around
Stayed 2 nights in May 2020

10/10 Excellent

Jan, Melbourne

Travelled with family
Liked: Cleanliness, amenities
Position very good easy to walk into central Auckland & port/Ferry area.
Stayed 2 nights in Mar 2020
Response from Aarti on 26 Mar 2020
Dear Guest, We greatly appreciate your feedback! Hopefully we get to host you again in your future travels. Regards,

6/10 Okay

James, Sydney

Travelled with family
Liked: Amenities
Stayed 5 days and no garbage collection or instructions on where to drop it.
Stayed 4 nights in Mar 2020

10/10 Excellent

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and very comfortable. Very helpful staff.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay in the center of the city. Great value for the price!
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020
Response from Aarti on 8 Mar 2020
Dear Guest, Thank you for sharing the review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our hotel again. Kind Regards,

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice accommodations.
A very nice and conveniently located apartment. Staff was very helpful in giving directions and helping with internet.
Stayed 3 nights in Feb 2020
Response from Aarti on 8 Mar 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We greatly appreciate your comments. Looking forward to host you again soon with another fantastic experience. Kind Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Reception was extremely nice and accommodating, the place was well sized but the furniture was filthy. Stains everywhere and run down.
Stayed 2 nights in Feb 2020
Response from Aarti on 8 Mar 2020
Dear Guest, Thank you for taking time to give your feedback. I am sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won’t happen again, as we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our hotel again. Kind Regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Soap dispensers were broken. Lifts broke down. The lobbies were FILTHY and my bathroom had plenty of mould
Stayed 2 nights in Feb 2020
Response from Aarti on 8 Mar 2020
Dear Guest, Thank you for taking time to give your feedback. I am sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. I have personally addressed this with our housekeeping staff and manager to ensure this won’t happen again, as we strive to improve with each and every stay. We greatly appreciate your comments. We look forward to have you stay with us again in your future travel! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to everything. Spark arena. Britomart. Wharf. Restaurants
Stayed 1 night in Feb 2020
Response from Aarti on 8 Mar 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our hotel again Kind Regards,

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The apartment style setup was good. Not enough kitchen amenities for short stay, paper towels, napkins, etc. Sharp piece of metal on floor going into bathroom. Sat on toilet seat to put on lotion and lid broke. They charged us $80 to replace mid
Stayed 1 night in Feb 2020

8/10 Good

kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay again
Clean and friendly, central and within walking distance to the city. Would recommend Nesuto to friends
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was fine but bit awkward to park and use the swipe tag system
Stayed 1 night in Jan 2020

10/10 Excellent

Marlon, Floral park , New York

Travelled with family
Liked: Cleanliness
Hotel was clean and modern looking! Hotel staff helpful and friendly to guests! Location is perfect for city highlights and harbor cruises! Lots of restaurants nearby and metro station! WiFi is insufficient and costly per GB ! Beds slept great and rooms sufficiently sound proof ! Overall great stay and for the cost not bad ! Will definitely be back !
Stayed 3 nights in Jan 2020
Response from Aarti on 4 Feb 2020
Thank you so much for your kind words, Mr. Marlon. We really appreciate you taking the time out to share your experience with us. We look forward to see you on your future travels! Regards, Aarti

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location and helpful front desk. Lots of street noise.
Stayed 1 night in Jan 2020
Response from Aarti on 21 Jan 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments. We look forward to having you stay with us again. Kind Regards,

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
I liked the overall location of the property. The property was messy due to being renovated at the time but the rooms were not very clean at all, black marks on the sheets, leaking fridge left water all over the floor and the balcony had a dirty smoking butt container on it and the room was supposed to be non smoking. The foldaway bed looked like it was about to break and I had to request a new one as I didn't trust it would hold my 12 year old son for three nights sleep.
Stayed 3 nights in Jan 2020
Response from Aarti on 21 Jan 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, Regarding the housekeeping I am sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. I have personally addressed this with our housekeeping manager & staff to ensure this won’t happen again. We are undergoing some extensive works at our Nesuto Celestion and this stay does not represent our usually high standards. As we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our hotel again Kind Regards, Aarti

6/10 Okay

Rita, Sydney, Australia

Travelled with family
Facilities was OK. Was promised housekeeping (5days stay)but that did not happened. Also not told that we need to dispose of our own rubbish. The only good thing is when we request for clean bath towel and coffee/tea supply we were provide immediately.
Stayed 5 nights in Jan 2020
Response from Front Desk on 18 Jan 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location close to heart of city Kitchenette was handy liked have two bedrooms
Stayed 1 night in Jan 2020
Response from Front Desk on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from FD on 18 Jan 2020
Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from FD on 18 Jan 2020
Thanks

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The nesuto was very handy to the viaduct and britomart. The only problem I had with the place is access card's didn't work reliably. I sometimes had to swipe the card 10-15 times.
Stayed 4 nights in Dec 2019
Response from Front Desk on 18 Jan 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from fD on 18 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet and everything you need for self catering apartment
Stayed 2 nights in Dec 2019
Response from Front Desk on 26 Dec 2019
Thanks for staying with us, We appreciate your feedback

6/10 Okay

Verified traveller

Stayed 6 nights in Dec 2019
Response from Front Desk on 26 Dec 2019
Thanks for your feedback

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was in a very convenient location however it was not particularly clean and very rundown. It was certainly not worth what we paid.
Stayed 2 nights in Dec 2019
Response from Front Desk on 26 Dec 2019
Thanks for staying with us We are terribly sorry to see that your stay was disappointing and thank you very much for highlighting this to us so we can address it as a matter of priority. We appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent lication, cloce to the Spark Arena and shops
Stayed 1 night in Dec 2019
Response from Front desk on 26 Dec 2019
Thanks for staying with us We appreciate your feedback