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Indoor pool, outdoor pool, pool umbrellas, pool loungers
Indoor spa bath
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.2 out of 5 Very good
996 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Gym
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationSkyCity Casino2 min walk
Popular LocationSky Tower3 min walk
Popular LocationViaduct Harbour8 min walk
AirportAuckland (AKL-Auckland Intl.)29 min drive

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  • Hotel Room

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 Queen Bed
    More detailsHotel Room
  • Tower Two Bedroom Suite

    5/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 4
    • 2 King Beds
    More detailsTower Two Bedroom Suite
  • Tower Superior

    4.7/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsTower Superior
  • Tower Executive Suite

    5/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsTower Executive Suite
  • 1 Bedroom Executive Suite

    4.1/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More details1 Bedroom Executive Suite
  • Deluxe Suite

    4.5/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Suite
  • Superior Room

    4.6/5 guest room rating

    Room amenities

    • 34 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Room
  • Tower Deluxe Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 3
    • 1 Queen Bed
    More detailsTower Deluxe Suite
  • Deluxe Suite (Family)

    4.6/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Suite (Family)

About this area

Auckland

Located in Auckland, Heritage Auckland is in the city centre and near a train station. Viaduct Harbour and Princes Wharf are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Queen Street Shopping District and Sylvia Park. Travelling with kids? Make time for Auckland Zoo, or head to an event or a match at Eden Park. With waterskiing, windsurfing and surfing/boogie boarding nearby, you'll find plenty of adventures in the water.
Visit our Auckland travel guide
View map
Popular Location

What's nearby

  • SkyCity Casino - 2 min walk
  • Sky Tower - 3 min walk
  • Viaduct Harbour - 8 min walk
  • Princes Wharf - 9 min walk
  • Auckland Ferry Terminal - 9 min walk

Getting around

  • Auckland Britomart Station - 10 min walk
  • AirportAuckland (AKL-Auckland Intl.) - 29 min drive

Restaurants

  • Revive - 3 min walk
  • Federal Delicatessen - 3 min walk
  • Cafe Midnight Express - 3 min walk
  • Depot - 4 min walk
  • Mai Thai - 4 min walk

About this property

Heritage Auckland

Family-friendly Auckland hotel in Auckland Central Business District, walk to Sky Tower
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a health club. WiFi in public areas is free. Additionally, an outdoor tennis court, a spa tub and a sauna are on-site. All 185 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Minibars, room service (during limited hours) and free newspapers are among the other amenities available to guests.
Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 5-device limit

Parking and public transport

  • Valet parking: NZD 45 per day
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Room service available

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 2 PM and 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 55.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit
Parking height restrictions apply

National rating

This Hotel property has been rated 4 star plus.

Property is also known as

Auckland Heritage
Heritage Auckland
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland Hotel Auckland Central
Heritage Auckland New Zealand
Heritage Auckland Hotel
Heritage Auckland Hotel
Heritage Auckland Auckland
Heritage Auckland Hotel Auckland

Frequently asked questions

Can I cancel my reservation for free at Heritage Auckland and receive a full refund?
Yes, Heritage Auckland offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Auckland cancellation policy on our site for more details about any exclusions or requirements.
Does Heritage Auckland have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Heritage Auckland pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Heritage Auckland?
Valet parking is available for NZD 45 per day. Limited spots are available.
What time is check-in at Heritage Auckland?
Check-in is from 2 PM to 5:30 AM.
What time is check-out at Heritage Auckland?
Checkout is at 10 AM.
Where is Heritage Auckland located?
This family-friendly Auckland hotel is located in the entertainment district, just steps away from SkyCity Casino and Sky Tower. SKYCITY Auckland Convention Centre and Queen Street Shopping District are also within 5 minutes. Auckland Britomart Station is 10 minutes by foot.
4.2
Very good
5 - Excellent
463
4 - Good
362
3 - Okay
109
2 - Poor
54
1 - Terrible
8

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the CBD. Friendly customer service. Nice spacious rooms. Awesome pool & spa facility. Saturday night the music from Muddy Farmer (bar below) was terrible! This was the biggest disappoint for us. The bass was coming through the walls until 1am Sunday morning. Credit to the hotel staff however - I called to complain and the management spoke to the bar who then turned down the music but not off completely. Wouldn't stay again due to this noise issue as our young kids were kept awake.
Stayed 1 night in Oct 2020

2/5 Poor

Business traveller
Sad face IconDisliked: Property conditions & facilities
Long walk from only check-in operating to the Tower Block Room decor etc very tired
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very big and spacious. The staff were very friendly and helpful. We had a great view on top of that so from us it was a lovely stay x
Stayed 1 night in Aug 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Very tidy and neat room. The property looks a little tired and aged. But still ideal for a place to stay.
Stayed 1 night in Aug 2020

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Stayed in the Tower wing which is advertised as refurbished which however wasn’t true. The corridor carpets were filthy with multiple dark spots. The lifts looked like a factory Lifts with damaged walls and doors. All the furniture and equipment in the room is from 20-30 years ago. . Overall I would not stay there again and would not recommend anyone to stay there.
Stayed 2 nights in Aug 2020

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