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Indoor pool, outdoor pool, pool umbrellas, pool loungers
Indoor spa bath
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.2/5 Very Good
999 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Gym
  • Business Services

Map

Explore the area

Popular LocationSkyCity Casino2 min walk
Popular LocationSky Tower3 min walk
Popular LocationSKYCITY Auckland Convention Centre3 min walk
AirportAuckland (AKL-Auckland Intl.)28 min drive

Choose dates to view prices

  • Superior Room

    4.6/5 guest room rating

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsSuperior Room
  • Deluxe Suite

    4.5/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 2
    More detailsDeluxe Suite
  • 1 Bedroom Executive Suite

    4.1/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 2
    More details1 Bedroom Executive Suite
  • Deluxe Suite (Family)

    4.6/5 guest room rating

    Room amenities

    • 47 sq m
    • Sleeps 4
    More detailsDeluxe Suite (Family)
  • Tower Superior

    4.7/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsTower Superior
  • Tower Deluxe Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 3
    More detailsTower Deluxe Suite
  • Tower Executive Suite

    5/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 3
    More detailsTower Executive Suite
  • Hotel Room

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsHotel Room
  • Tower Two Bedroom Suite

    5/5 guest room rating

    Room amenities

    • 91 sq m
    • Sleeps 4
    More detailsTower Two Bedroom Suite

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Auckland

Located in Auckland, Heritage Auckland is in the city centre and near a train station. Viaduct Harbour and Princes Wharf are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Queen Street Shopping District and Sylvia Park. Travelling with kids? Make time for Auckland Zoo, or head to an event or a match at Eden Park. With waterskiing, windsurfing and surfing/boogie boarding nearby, you'll find plenty of adventures in the water.

Visit our Auckland travel guide
Map
Popular Location

What's nearby

  • SkyCity Casino - 2 min walk
  • Sky Tower - 3 min walk
  • SKYCITY Auckland Convention Centre - 3 min walk
  • Queen Street Shopping District - 5 min walk
  • Aotea Centre - 8 min walk

Getting around

  • Auckland Britomart Station - 10 min walk
  • Auckland (AKL-Auckland Intl.) - 28 min drive

About this property

Heritage Auckland

Family-friendly Auckland hotel in Auckland Central Business District, walk to Sky Tower
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a health club. WiFi in public areas is free. Additionally, an outdoor tennis court, a spa tub and a sauna are on-site. All 185 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. 24-hour room service, minibars and free newspapers are among the other amenities available to guests.
Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free in-room WiFi has a 5-device limit

Parking and public transport

Valet parking: NZD 45 per day
Limited parking spaces
Parking height restrictions apply

Food and drink

24-hour room service

Things to do

Health club
Indoor pool
Outdoor pool
Outdoor tennis court
Sauna
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Fridge

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English

Business services

24-hour business centre
Computer station

Outdoors

Pool sunloungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Linens

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Minibar
Fridge

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Safe
Turndown service

Policies

Check-in

Check-in between 2 PM and 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The check-in location differs from the property location; to check in, go to 22 Nelson Street.
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 55.0 per night.
Free cots (infant beds)

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit
Parking height restrictions apply

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Auckland Hotel
Heritage Hotel
Heritage Auckland
Heritage Auckland New Zealand
Heritage Hotel Auckland
Heritage Auckland Hotel Auckland Central
Auckland Heritage Hotel

Frequently asked questions

Can I cancel my reservation for free at Heritage Auckland and receive a full refund?
Yes, Heritage Auckland offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Auckland cancellation policy on our site for more details about any exclusions or requirements.
Does Heritage Auckland have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Heritage Auckland pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Valet parking is available for NZD 45 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 2 PM to 5:30 AM.
What time is check-out at this property?
Checkout is at 10 AM.
Where is this property located?
This family-friendly Auckland hotel is located in the entertainment district, just steps away from SkyCity Casino and Sky Tower. SKYCITY Auckland Convention Centre and Queen Street Shopping District are also within 5 minutes. Auckland Britomart Station is 10 minutes by foot.

Guest reviews

Overall score and ratings for Heritage Auckland

4.2
Very Good
5 - Excellent
467
4 - Good
364
3 - Okay
108
2 - Mediocre
52
1 - Poor
8
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is very old but in very good condition within walking distance of many amenities and the main street shopping in Queen street. Checked in a day before lockdown so can't comment on restaurants. There are good outdoor and indoor swimming pools

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service

Stayed 3 nights in Mar 2020

3/5

  • Liked: Staff & service
  • Disliked: Property conditions & facilities

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and pool

We love the huge rooms and the old floors of this old building. We did have a problem heating our room, but were given another room. The breakfast was outstanding. The rooftop pool was a plus.

Stayed 2 nights in Mar 2020

3/5

  • Liked: Cleanliness, staff & service

The property had been updated due to its age. The suite was huge and comfortable. Probably as good as they could do for an old property.

Stayed 3 nights in Feb 2020