Heritage Auckland

Photo gallery for Heritage Auckland

Primary image
Indoor pool, outdoor pool, open 6:30 AM to 11:00 PM, pool umbrellas
Indoor spa tub
Indoor pool, outdoor pool, open 6:30 AM to 11:00 PM, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Heritage Auckland

VIP Access

Heritage Auckland

4.5 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Sheets and towels washed at 60°C
Map
35 Hobson Street, Auckland, 1001

Explore the area

  • Popular LocationSky Tower3 min walk
  • Popular LocationViaduct Harbour8 min walk
  • Popular LocationAuckland Ferry Terminal9 min walk
  • AirportAuckland (AKL-Auckland Intl.)25 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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About this area

Auckland

Heritage Auckland is located in Auckland Central Business District, a neighbourhood in Auckland, and is in the entertainment district and near a train station. Sky Tower and Britomart Transport Centre are notable landmarks, and some of the area's activities can be experienced at Viaduct Harbour and Auckland Ferry Terminal. Travelling with kids? Make time for Auckland Zoo, or enjoy an event or a match at Spark Arena. With waterskiing, windsurfing and boat tours nearby, you'll find plenty of adventures in the water.

What's nearby

  • SkyCity Casino - 2 min walk
  • Sky Tower - 3 min walk
  • Queen Street Shopping District - 5 min walk
  • Viaduct Harbour - 8 min walk
  • Auckland Ferry Terminal - 9 min walk

Getting around

  • Auckland Britomart Station - 10 min walk
  • Auckland (AKL-Auckland Intl.) - 25 min drive

Restaurants

  • The Sugar Club - 3 min walk
  • Orbit 360° Dining - 3 min walk
  • Sunflower Cafe - 3 min walk
  • The Grove - 3 min walk
  • Gloria Jeans Coffees - 3 min walk

About this property

Heritage Auckland

Family-friendly Auckland hotel in Auckland Central Business District, walk to Sky Tower
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a health club. WiFi in public areas is free. Additionally, a sauna, a rooftop terrace and a spa tub are on-site.
Heritage Auckland offers 185 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Masks available
Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 45 per day; includes in/out privileges)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

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Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 55.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

We should mention

Pool access available from 6:30 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit
Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Auckland Heritage
Heritage Auckland
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland Hotel Auckland Central
Heritage Auckland New Zealand
Heritage Auckland Hotel
Heritage Auckland Hotel
Heritage Auckland Auckland
Heritage Auckland Hotel Auckland

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 441 out of 991 reviews
5 - Excellent 45%
Rating 4 - Good. 348 out of 991 reviews
4 - Good 35%
Rating 3 - Okay. 129 out of 991 reviews
3 - Okay 13%
Rating 2 - Poor. 61 out of 991 reviews
2 - Poor 6%
Rating 1 - Terrible. 12 out of 991 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

3.9/5

Eco-friendliness

3/5 Okay

Liked: Cleanliness, staff & service
Good hotel for those wanting close proximity to entertainment precincts (10-15 minutes easy walk to the viaduct and under 5 minutes to the Casino/Sky Tower), and a comfortable nights rest. Staff were warm and welcoming, though the property probably is showing its age, as a Heritage Hotel, the fittings and fixtures probably have more character than luxury, and the converted bath based shower, kitchen facilities and furnishings have seen better days. The satellite TV was fuzzy on any/all channels. The Tower wing is a substantial walk from reception and leading you outside under a covered walkway past residents apartments, tennis court etc. to get to the lifts, its a good 3-5 minutes walk to those rooms. The hotel restaurant was closed (due to COVID impacts on business), so there was no food options at the hotel (including no mini bar) ... so unless you order uber eats you would need to go outside of the hotel for food. Despite that, the rate was competitive, the room warm, quiet and comfortable. Check out was fast and easy, so overall I would still recommend it for those looking for a decent hotel in a great location.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a pleasant stay at the Heritage Auckland
Stayed 1 night in May 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Staff were great, the room was adequate however it was in the tower area, which is the residential part as was explained to us. We were awoken in the early hours by what sounded like an alarm in the outside hallway that went for 2 hours, also the balcony overlooked a separate apartment block that could be a rubbish tip. Finally throughout the night there was a large group of people either screaming and fighting with each other, throwing beer bottles and other unsocialble activities.
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Age
Stayed 1 night in May 2022