Zama Holidays from NZ$2,636

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

The property itself was great. Right on the beach, the room had a private pool. It was a perfect getaway spot if you are looking to be a $20-30 ride away from the big parties. The staff was readily available to help via WhatsApp. The rest of this list is not really the fault of the hotel but something travelers should be aware of: -May through September is peak sargassum (type of seaweed) season so the beach and water are not really accessible. -The constant reminder to tip and “tip is not included” was a bit annoying. It didn’t change my standard 20% tips but the frequency was annoying -The hotel advertises as “LGBTQ+ friendly.” I’ll say they are “admitting” but not “friendly.” The little jokes and laughs each time an attendant would walk by or after taking an order was a bit childish. Granted, I wasn’t expecting PV- or MC-level friendliness in Tulum but this was unwelcome. All that being said: hotel gets a 5; service 4; Tulum as an LGBT+ welcoming place gets a 2.

Was so in love with this resort! Had an absolute blast can’t wait to come back again

Sana Tulum was absolutely beautiful. We came here for a wedding (at a different hotel) and decided to stay here to get away from the crowd, as we wanted to make this our mini moon since we recently got married in March! Rooms were updated, cleaning service came twice a day. They were very kind and accommodating - the food was good (get the burrata pizza and the fish tacos!). Very very clean and the workers are constantly moving throughout to ensure it's clean and habitable. Bugs weren't too bad - obviously bring your bug spray! Sofía, Joss, Jonh & Anda Were incredible and greeted us daily, making sure we were satisfied with the service. The seaweed was present but out of the hotels control - they had workers outside day in and day out removing it from the beach. The rooftop pool is beautiful. Honestly, great for photos and aesthetic - we hired professional photographers through the hotel and didn't even have to leave the hotel to take photos since there was so much to see! The photographers were INCREDIBLE by the way!! (Pedro & Anaurora). We loved it here and would return again in the future. Thank you for an incredible stay!

Staff was very attentive