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The Waves Tulum

4.0 star property
Hotel in Tulum with 4 outdoor pools and 2 hot tubs

Choose dates to view prices

The Waves Tulum blends modern luxury with ancient Mayan charm. Guests rejuvenate with massages and detox wraps at the spa, then relax by the poolside bar. The upscale hotel offers aromatherapy treatments and high-speed WiFi for relaxation and connectivity.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Balcony or patio
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
Hair dryer
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Large Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
Balcony or patio
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
Sofa bed
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Balcony or patio
Private pool
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Balcony or patio
Private pool
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
Balcony or patio
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
Sofa bed
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
Balcony or patio
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
Sofa bed
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Balcony or patio
Private pool
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Balcony or patio
Air-conditioning
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
Hair dryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

  • Tulum National Park - 11 min drive - 3.9 km
  • Tulum Beach - 14 min drive - 5.6 km
  • Tulum Mayan Ruins - 14 min drive - 6.7 km
  • Las Palmas Public Beach - 14 min drive - 5.3 km
  • Playa Paraiso - 15 min drive - 6.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Delicia - ‬7 min walk
  • ‪El Agavero - ‬10 min walk
  • ‪Guacamole Club - ‬6 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Raum Gallery - ‬10 min walk

About this property

The Waves Tulum

Upscale hotel remodelled in 2022 and located near Tulum Mayan Ruins
You can look forward to an airport shuttle, designer shops on-site and a garden at The Waves Tulum. Indulge in a hot stone massage, a body wrap and aromatherapy at the on-site spa. Free in-room WiFi is available to all guests, along with a gym and a steam room.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool, along with sunloungers
  • Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • A front desk safe, tour/ticket information and concierge services
  • A lift, massage treatment rooms and a 24-hour front desk
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 98 rooms boast comforts such as wet bars and air conditioning, in addition to thoughtful touches such as free WiFi and printers. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Showers, hairdryers and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/cupboards and reusable coffee/tea filters

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Waves Tulum?

Checkout is at noon.

Does The Waves Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Waves Tulum located?

Located in Zama, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Hospital de Tulum and Holistika Art Walk are also within 1 mile (2 km).

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The Waves Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 431 out of 804 reviews
Rating 8 - Good. 164 out of 804 reviews
Rating 6 - Okay. 83 out of 804 reviews
Rating 4 - Poor. 59 out of 804 reviews
Rating 2 - Terrible. 67 out of 804 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, pool bar, clean rooms
Stayed 1 night in Sep 2024

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jegadheswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and Quite… over all Excellent ..
Stayed 2 nights in Aug 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very niceee
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Stayed 3 nights in Jul 2024

6/10 Okay

Raymundo Alfaro alvarez

Liked: Staff & service
Disliked: Cleanliness
I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.
Stayed 1 night in Oct 2024

8/10 Good

Jacquen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All in all good for the price
Stayed 4 nights in Jun 2024

10/10 Excellent

Humber Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Aug 2024

6/10 Okay

Divina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Stayed 4 nights in Oct 2024

6/10 Okay

Marc

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Amenities were nice but not very clean (cigarettes in the pool) and service was not great (first a room without AC, then a room with AC but no remote to control it, in addition it says breakfast included but the restaurant was closed and it was only available on command)

2/10 Terrible

Corrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience
Stayed 8 nights in Feb 2025

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Adrianna

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Stayed 3 nights in May 2024

2/10 Terrible

Leslie

Disliked: Staff & service, amenities
You’re not allowed to have anyone come visit you not even for five minutes
Stayed 8 nights in May 2024

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible and FILTHY , mold filled every corner of the room and I’ll be uploading
Stayed 2 nights in May 2024

2/10 Terrible

Tianna Hall

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!
Stayed 4 nights in Aug 2024

2/10 Terrible

Angelique D

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unkept, needs a lot of maintenance. The door would not lock, the towels were dirty, they were gray not white!! The rooftop pool that comes with the suite was nasty, it looked like a pool of bacteria and fungus!!! DO NOT BOOK THIS RESORT! Expedia should be ashamed of even listing this resort with 8.9 stars!!! It was horrible!
Stayed 4 nights in May 2024

6/10 Okay

Sarah

Disliked: Amenities, property conditions & facilities
We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi
Stayed 1 night in Feb 2025

2/10 Terrible

Naomi

Liked: Room comfort
Disliked: Cleanliness

Would not recommend!

We felt extremely unsafe in this hotel. There were three break-ins in the course of one night and the hotel took no responsibility for them. There was a cockroach in our room and the air conditioning did not work. When it rains inside, our room flooded from a leak in the ceiling. Overall, very disappointing experience. Service is super slow and the staff is not particularly unfriendly.
Stayed 2 nights in Jun 2024

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.
Stayed 4 nights in Feb 2025

2/10 Terrible

ZEINAB

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIRTY / UNSAFE / DIRTY / UNSAFE Expedia falsely advertised the Waves Hotel in Tulum as a clean and safe environment. I booked a 10-day stay for my parents as a gift ($3790 CAD), but the reality was appalling. The hotel was filthy, unsanitized, and had strangers knocking on their door claiming to clean the room at 10 PM. It looked nothing like the advertised photos (see attached). My parents had to endure one awful night there before I moved them to the Hilton in Cancun the next morning when they felt safe to costing an additional $3,400 CAD. Despite contacting Expedia for a refund and highlighting suspicious patterns in the Waves Hotel reviews, they refused to issue a refund. It appears that whenever a negative review is posted, a positive review from a guest named Ingrid or Jenna follows, deceptively rating the hotel as "Excellent." This is fraudulent and unacceptable. Expedia should be held responsible for allowing businesses to misrepresent their services and charging users for false claims of "excellent" stays. Customers should not have to pay nearly double to correct these fraudulent advertisements. I strongly advise against booking through Expedia due to their deceptive practices and lack of customer support.
Stayed 10 nights in Jun 2024

10/10 Excellent

enriqueta

Liked: Cleanliness, amenities, property conditions & facilities, communication
La atención exelente la habitación buena y limpia solo por los utencilios de cocina no estaban en muy buenas condiciones.
Stayed 5 nights in Apr 2024