Yucatan Peninsula Holidays from NZ$552

Great value for families! The staff truly make the experience special—especially the dining and activities teams, who are incredibly friendly and hardworking. While the property is a bit older, it’s clear that the team puts in a lot of effort to keep everything clean and running smoothly. Overall, a wonderful stay thanks to the amazing staff.

Yes clean and very friendly staff

The grounds, rooms, pool, etc, was all very nice and very clean. Staff was extremely friendly and polite, thank you Luany & Sam at reception for the upgrade. The resort is very very chill and quiet. If you are looking to party or be up late, this is absolutely not the resort for you. We just wanted to relax, read and hangout and the vibe & other guests at the resort were all on the same page which we really appreciated. Our biggest gripe was that the loungers at the pool were all reserved so early in the morning. Being a chill adults only resort, the older folk would put their books or towels on the loungers to reserve them for the day. Every morning regardless of when we went for breakfast, every lounger was reserved by guests who woke up extremely early to put their stuff on a lounger. We had our own private plunge pool overlooking the ocean, so it wasn’t a huge deal for us specifically, but I can imagine the frustration of other guests who did not have their own private pool. The beach was excellent as expected for this area. Plenty of available beach loungers, water was good, sand was soft, not rocky. Highly recommend the rooms with their own private pool overlooking the ocean. You had immediate access to the beach and main pool, main bar, and the waiters/waitresses came to your pool regularly to take drink orders so you didn’t have to go to the bar. Food was mediocre overall. The best we found was the Mexican restaurant at the neighbouring resort GR Solaris.

Great stay. Liked the option to have either a quiet adult only pool or the busy family pool. Loved that the WIFI worked wherever you went and never had to log back in after the first time. A/C in the bedroom was either off or freezing (ok as it had a fan.) Entertainment in the lobby was very loud. Drinks weren’t consistent throughout but the pours were plentiful!

I am writing to express my disappointment regarding several significant issues during our recent stay. While the hotel staff was polite and helpful where possible, the logistical failures severely impacted our vacation experience. Key Issues Encountered: Room Discrepancy & Downgrade: We booked and paid for upgraded rooms but were placed in a standard room with two double beds upon arrival. Although promised a switch the next day, we were not moved until the third day. Service & Booking Disruptions: Due to being "checked out and re-checked in" daily while waiting for our room, we were unable to use the hotel’s restaurant reservation system. Consequently, we missed out on all but two specialty dining options. Inaccurate Amenity Information: The website states the main buffet is open all day; however, it was only available for breakfast. While breakfast was excellent, the lack of lunch and dinner options was a major inconvenience. Facility & Staffing Limitations: Pool: The water was too cold to use, and there was zero seating available for parents to supervise children. Bar Service: Guests were required to wait in long lines to order drinks before being allowed to sit at the bar, rather than being served while seated. Club: The club was severely understaffed with only one bartender and had extremely limited seating. Positives: I want to acknowledge that the rooms themselves were great once settled, and the staff remained professional and polite despite these systemic issues.