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"Clean room, accessible and walkable distance from train station and outlet. Shuttle to train station is pretty convenient. Luggage delivery service made a huge difference especially travelling with kids. Breakfast was an added bonus and much needed to start our day."

"Great stay! Will recommend Indigo if you have a car In karuizawa. Not sure if plublic bath has authentic mineral bath though. "

"It looks more modern than the current picture on Expedia. The single room has lots of space, very close to the station, convenient. They provided everything you need, bath salts, even PJs ! Would definitely recommend and go back again."

"Room was cleaned everyday. The facilities were a bit old. Great location, close to the station"

"Absolutely terrible I highly recommend not staying. Everything broken and old, destroyed furniture and walls, mold growing out of the vents, terrible water pressure, beds with broken springs, over crowded, no nearby restaurant options, terrible quality, extremely overpriced. "

"2nd time in this hotel, was definitely less good than the first time, dinner was amazing but breakfast had a lot of issues, my pregnant wife had bottle cap in her salad and our coffee we ordered for breakfast never came, expect more from an hotel at this price point, we will probably not come again "

"Great friendly place "

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "