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"The staff were amazing and very helpful with any requests we had. Never a problem getting a chair on the beach. The room was very clean and exactly what we expected. Will definitely look at booking here again. "

"Food is good, staff is super nice. "

"Once I got over the welcome experience we enjoyed ourselves. After a long flight with 2 small children (4 and 6) we arrived to check-in and were passed to someone who was going to tell us about the resort, but it turns out this was a time-share salesman. He had outdated information about the hotel, was asking about our family income etc and eventually it came out that if we signed something and paid an "any amount" guarantee we would be expected to go to the breakfast presentation and then get a discount on some local attractions and spa. It felt extremely manipulative. Despite the rest of the day being fairly good I wouldn't go back based on this experience and will be watching out in reviews to avoid other resorts that do the same. The food was good. We only went to the ones that didn't require reservations. Service was mixed. Sometimes noone came to our table to offer drinks and other times they came and checked in multiple times. We spent most of our time between the different pools which had good sections for children. We also played lots of tennis, table tennis and mini golf. We didn't leave the resort for the whole time and didn't get bored. Our room was interesting. The pull out couch was effective for the little kids but it was old and thin. The light/fan in our bedroom appeared to be controlled by the people upstairs as it would go on late at night when we heard them come home. Overall a good trip with some strong downsides. "

"Outstanding resort!!"

"This is a great hotel to vacation at. I would def return . Fun for all ages. "

"Aquí tienes una versión más corta y directa: ⸻ Excelente experiencia en el restaurante Portofino del Secrets Punta de Mita. La hostess Gisele nos recibió con mucha calidez, y el servicio de Juan y Diego fue impecable, siempre atentos y profesionales. El gerente Sergio estuvo pendiente de cada detalle, asegurándose de que todo fuera perfecto. La comida, preparada por el chef Luis, destacó por su frescura y sabor, y fue un gran detalle que se acercara a saludarnos. Además, el hotel en general ofrece un servicio excepcional. Sin duda, una experiencia para repetir."

"We just returned from an incredible stay at Paradise Village in Puerto Vallarta and couldn't be happier with our experience. The location is absolutely perfect. One of our favorite parts of the trip was waking up each morning to the stunning sight of the sun rising over the marina—the views truly can't be beaten! The facilities are top-notch and impeccably maintained; it’clear the staff takes great pride in the cleanliness of the entire resort. We also spent plenty of time enjoying the excellent amenities and lounging on the beautiful beach, which was clean and easy to access. To top it all off, the food was delicious with great variety throughout our stay. If you’re looking for a relaxing, high-quality resort, this is the place to be."

"There construction right next door and Krystal is totally outdated."

"For the most part, employees were nice. We did not get hand soap, door was not locking, and the ironing board was not working. We reported and they fix it as soon as they could. "