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"Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that. Also...

"I had a lovely stay, thank you"

"We stayed in the chalet and it was lovely, as were the hosts."

"Friendly staff, clean room and comfortable beds. "

"Lovely stay great breakfast"

"Wonderful venue, amenities and breakfast. It felt more like a luxury holiday than an overnight stay. "

"Lovely room, great staff and the best cooked breakfast I’ve had in ages. The food in the Indian restaurant in the hotel was very good. "

"Fine for a night stay . Recommend "

"Nice little place Welcoming staff Would deffo stay again"

"This is a charming country house and everyone was amazing. We enjoyed a walk around the property and the food was spot on. You can’t go wrong staying here if in the neighborhood. If you’re also familiar wrote ceramics, you’ll find several ships about 10-15 mins away that is a great place to browse and shop. "

"Everything good ie room, breakfast, dinner and staff"

"Clean room and an excellent variety of breakfast items "

"Absolute gem of a place, everything was wonderful from the accommodation to food and surroundings was absolutely lovely"

"Yes the breakfast was good and the food was fresh, also there was a good variety of food "

"Basic room and facilities, but the staff were brilliant and the food was lovely. "

"Friendly and efficient staff, tasty food, very comfortable bed"

"Friendly staff, room fantastic, very clean comfortable, nice shower room excellent views, great meals staff very good nothing to much, fantastic breakfast great selection of products. Fantastic hot tubs right temperature very relaxing. Fantastic value for money. I will ne definitely back."

"Lovely hard working and helpful staff Would come back "