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"Lovely stay great breakfast"

"Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that. Also...

"Very friendly staff and a good night sleep. "

"Yes the breakfast was good and the food was fresh, also there was a good variety of food "

"Nice little place Welcoming staff Would deffo stay again"

"Clean room and an excellent variety of breakfast items "

"Everything good ie room, breakfast, dinner and staff"

"Friendly and efficient staff, tasty food, very comfortable bed"

"Nice hotel, friendly staff, cosy & quaint room, does what it says on the tin."

"Serenity peace and quiet. . Natyral views. Healthy air."

"Staff were great!"

"I had a lovely stay, thank you"

"Fine for an overnight stay ,Good parking ,10 minutes walk into town "

"Good location, friendly staff, loads of parking and apparently nice walks which we didn’t have time to explore."

"Welcoming owners Helen and Andy provide a warm, comfortable and luxurious B&B in the heart of lovely Eccleshall. Helen's artsy skill are shared in abundance, with every little detail attended to. Our room overlooked the beautiful garden at the back of the property, adjacent to private car parking, and a gentle stroll down to the town. We plan to stay again, truly a delightful experience."

"clean comfortable room breafast was plentiful and tasty and staff were very helpful "

"Hotel a bit dated but clean and tidy The pool is lovely and warm and the food was great"

"Friendly staff, room fantastic, very clean comfortable, nice shower room excellent views, great meals staff very good nothing to much, fantastic breakfast great selection of products. Fantastic hot tubs right temperature very relaxing. Fantastic value for money. I will ne definitely back."