Search Úrsulo Galván hotels

"Resort was nice, Staff was great! Minor issues,no umbrellas in the beach so we had to rent, 4 out of 6 a la carte were buffets, food was consistantly overcooked. We did have a great time and appreciated the family room which had 3 beds. The lack of privacy due to not having a door between the room and bathroom(shower/sink area) made for poor privacy, especially when traveling with our teenagers. "

"This is a 5* review, not because the place was perfect (it’s not), but because we met so many staff members who"

"Smaller property, chill vibes, good food, beautiful beach"

"Staff was fabulous. Hotel was beautiful and clean. Highly recommend the Kids Club - kids loved it and they communicate via WhatsApp if anything unplanned happens. Restaurants were beautiful and the food was very good, very fresh and good sized servings."

"Pros: - Steps away from the beach - Family room is large and I liked that it was on the ground floor. If the kids ran outside, we weren't concerned that they would fall down a set of stairs - The fish tacos and tuna tostadas were excellent Cons: - It was difficult to make reservations for the restaurant; they never had enough seats for our party of 5. For a family of 5, we would've had to eat at 8:30 or 9pm. - Not enough umbrellas or shaded areas around the "kids pool". You had to wake up at 5am (if not earlier) to secure a spot with your beach towel or else you wouldn't get an area around the pool. Half the time, people placed towels and didnt even show up to their chairs until much later in the day! - The wifi was incredibly spotty and in the room, we had no cell service at all - The entertainment was lacking - There was no common area for both adults and kids (board games, etc). You'd have to wait until 9pm to use the pool table as an adult in the teen room. The child room was for kids aged 2-12 but it was geared more towards younger children so my 11 year old had to lie and go into the teen room. "

"Friendly staff"

"Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property. "

"I wouldn’t recommend this place to anyone. I was so frustrated and tired my entire stay. I didn’t get to relax how I wanted to on my trip. The place is beautiful but it’s to massive! No one tells you have to hike to get anywhere. In 2 hrs we walked 13,000 steps! We were going in circles, the employees weren’t much help, they kept telling us to go different directions (wrong ways) maybe because the place is fairly new and employees still don’t know their way around but it was very upsetting. The first morning we tried to go to the lago restaurant and it took us over an hour to get there, we get there at 10:15am, breakfast ends at 11am, the line was so long, people waiting everywhere, we tried putting our name on the list and they said we wouldn’t make on time for breakfast because there was so many people waiting. So we went to the lazy river (again we get lost) we get there at 10:50, they told us the same thing, it was too late to eat there. It’s too big of a place, if you decide to go be prepared to go on hikes. All of our feet hurt. The theme park was not in service, my kids wanted to go on the roller coaster but was not open. Will never stay here again. "

"The cleanest, best maintained resort I have ever been to. The customer service is top notch. We tried other resorts but we keep coming back to paradise village. It has it all. We stayed in the coba building, which was recently completely renovated. They added a new pool and hot tubs at the rear with full service bar and it is absolutely beautiful. We really enjoyed our stay. It was perfect. "