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" This was our second stay here before flying home. Hotel is in a great location, convenient to everything in walking distance and the staff super welcoming and friendly, especially Candy and Mia,Jimmi.Thank you team!"

"The hotel has a beautiful design, very clean rooms, and a perfect location close to the Old Quarter. The staff were extremely kind and helpful, especially Andrea, Ann who made my stay more comfortable and welcoming."

"Will was so amazing! I’ll be recommending Meritel because of him."

"Cleanliness of the room can be improved. Some furnitures are outdated."

"Very friendly and helpful staff. In particular, Hong Quan provided a very personalised touch and was very helpful. The breakfast was very good. Spa also very nice. Location was great for old quarter."

"We were very impressed with this hotel. The staff goes out of their way to make sure that you are comfortable and have everything that you need. I would highly recommend this hotel and would happily stay there if I am ever in Hanoi again."

"The staff are wonderful! Love the spa had a great Vietnamese massage there with Bon! The breakfast is great tons of option to choose! The room is very clean, though is very small for us. Shot out to Ryan at the lobby and Quan( butter), pretty helpful, nice and kind!"

"Positive: New rooms, clean and cozy, even though is pretty small, but for a few nights it is enough space for a couple. Staff very sweet and willing to help and make your experience good. Perfect location, exactly in the city center, close to everything. Negative points: Breakfast very poor, I wouldnt recommend to book it, and if it is already included, dont even bother to go, much better eating outside. Do not book any tours and rides with the hotel, very over priced and we had a bad experience with the food tour, which they charged per person 38$ and in the end we had a bad guide which just brought us to restaurants and order food, and in the end the price of everything was max. 15$ each, not even close to 38$. Transfer to the airport also 3x more than ordering a normal Grab. Besides that, the hotel itself is good for people who are looking to be central."

"The hotel is in an excellent location for sightseeing. The breakfast buffet was delicious and abundant, serving local and international cuisine. Many thanks to the entire staff who made our stay truly special. 🙏"