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"Pros: The hotel was clean and the staff were super friendly and willing to accommodate your needs. The hotel is also in a prime location with easy walks to multiple locations, restaurants, parks, and activities. Cons: The bed was rock hard, and felt like it had springs trying to poke out of it. It was comparable to sleeping on a carpeted floor. Breakfast was also very small and didn't have very many options. Overall: I think this is a great place to stay, because if you traveled a long distance (USA) like we did, you won't be spending a ton of time in your room or eating at the hotel anyway. You will be out seeing the sites and eating the food and nearby restaurants, cafes, and food stalls. The staff were some of the friendliest people we met in Vietnam. Every time we walked in the door they greeted us with a smile and helped us with anything we needed. The rooms were clean and were always made up when we came back from our adventures."

"it was a quick night stay for us to catch a flight out of Ha Noi. Staff was very accomodating. The only strange part was when we left. It was early in the morning and there was a gentleman sitting at the front desk. He saw us struggling with our luggage but never attempted to help. I was alone with my mom and he watched is struggle but never got up to assist. Otherwise, nice staff. Room were small and older but typical of Ha Noi"

"Very few choice of Western Veg breakfast."

"Very small washroom "

"Food and room "

"Great location in the Old Quarter, the facilities were clean and well taken care of, and the buffet breakfast was very enjoyable. I cannot compliment the service here enough, it was absolutely fantastic. Thank you to May and the rest of the staff for making our stay a special one! "

"This hotel was a beautiful escape from the chaos of Hanoi. Extremely friendly staff that always greeted you hello or waved you goodbye. That alone is worth the stay but the bed and room was terrific. The breakfast outstanding. We would stay here again. "

"Had a great stay here. Breakfast was very good, staff were great and the hotel was very clean. We would be very happy to stay here again. "

"Very clean and nice"