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"Le personnel était exceptionnel, de l'accueil à la réception et du portier jusqu'à la salle à manger. La chambre était propre et bien entretenue, avec une literie confortable et une salle de bain bien équipée. Mlle Anna ainsi que ĐA et Trọng nous ont donné des conseils très utiles sur tout, facilitant ainsi notre découverte du Vietnam. Je recommande vivement cet hôtel."

"L'hôtel est parfaitement situé, en plein centre du vieux quartier. Le personnel était adorable, le Wi-Fi excellent et le petit-déjeuner vraiment bon !"

"Clean rooms - we got an upgrade! Fast service whenever we had a request. The staff is unparalleled! Originally, we had only booked 1 night so save on costs during our visit to Hà Nội. However, we switched over immediately due to a horrendous experience at another hotel. The staff graciously accommodated our last minute change to extend our stay to 4 nights, including finding 4 nights in a great room for our 2 kids at the sister hotel, Solaria Tesori. Check in was a breeze. Staff, like Grace at the front desk when above and beyond our expectations. She was caring, welcoming, helpful and even found and booked an amazing jazz show for us on short notice. She took the time to check in on us when we were not at breakfast the next morning along with sending coffee and pastries to our room since we missed breakfast! We will definitely stay at Solaria again next time we are back. Thank you to all staff and team. "

"This recently opened hotel is delightful, and I would recommend to all those looking for comfort and quality. Rose, one of the managers, needs particular recognition for her kindness, attention to detail and crediting our account when an incident occurred in the Spa. Would stay again without hesitation."

"The staff were wonderful and the breakfast had many delicious options. "

"We loved our stay at Royal Palace has soon as you walk through the hotel you are welcomed by the staff and how throughly the hospitality is.The location is great you are walking distance to the lake and old stone church even a great smoothie and juice place is across the road. Would highly recommend Royal Palace Hotel and Linh is so lovely and made sure we are well looked after. Thank you "

"Great service and friendly! The room is big and comfortable! Great location. "

"The location was great, the hotel was clean, and the staff was amazing. We needed to change hotels because the Splendid Premium was full on our last night. Our new hotel was close but walking with our suitcases wasn’t an option. Lily and her colleagues arranged to take us by motorbike to the new hotel and then they delivered our suitcases- above and beyond level of service! I definitely recommend this hotel if you are going to Hanoi!"

"Above all the beautiful rooms and hotel facilities are the entire staff. Everyone has an excellent service mind and be ready to help you especially the front staff is enthusiastic and can communicate fluently in English. We received an upgrade room for our stay thank you very much. Breakfast is delicious and has many menus for your choice. Highly recommend."