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Reviews of Upper Ross Hotel

2.5 out of 5
Upper Ross Hotel
1209 Riverway Drive, Rasmussen, QLD

Reviews

5.6
Rating 10 - Excellent. 3 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 8 out of 28 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Upper Ross Hotel on 24 Feb 2024
Thank you Neil for the great review, we hope you have a great weekend and stay safe.Pauline ReynoldsVenue manage

8/10 Good

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and very helpful and room was modern and clean.
Stayed 3 nights in Jan 2024
Response from Upper Ross Hotel on 24 Feb 2024
Thank you Hayden for the great review, we hope you have a great weekend and stay safe.Pauline ReynoldsVenue manage

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Stayed 1 night in Sep 2023
Response from . on 2 Oct 2023
Hello Tracy thank you for the wonderful review, we hope you have a great week.Pauline ReynoldsVenue manager.

10/10 Excellent

Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Stayed 6 nights in Aug 2023
Response from . on 2 Oct 2023
Hello Alberta,Thank you for the wonderful review, we hope you have an awesome week.Pauline ReynoldsVenue manager.

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Stayed 1 night in May 2023

6/10 Okay

BETTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Stayed 1 night in Jan 2023

2/10 Terrible

Warren

Stayed 9 nights in Jul 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay close to public transport minutes away from shops
Stayed 3 nights in Jul 2022

2/10 Terrible

Antonia

Stayed 1 night in Mar 2022

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Stayed 2 nights in Jul 2019

8/10 Good

Geoff, Narangba

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Stayed 2 nights in May 2019
Response from Elycia on 24 May 2019
Hi Geoff, Sorry for the delay in responding to your review. Thank you for bringing these issues to my attention, and for taking the time to give us some feedback. I do apologize for any inconvenience this has caused you. I would like to hear more about your experience so we can ensure things like this do not happen in the future. I would like to discuss these issue with you so please contact us at the hotel and I will be happy to talk. Thanks again for your feedback Geoff. Kind regards, Elycia (venue manager)

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Damian, Brisbane

Liked: Room comfort
Nice cheap hotel but the security bond is a pain
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Stayed 1 night in Aug 2018

8/10 Good

EVELYN

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap accomodation
The motel was closeby wheremy friends partyis being held.
Stayed 1 night in Nov 2017

2/10 Terrible

Tiny, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Stayed 1 night in Jun 2017

2/10 Terrible

Tiny, Aus

Disliked: Staff & service, property conditions & facilities, room comfort
It's all about them Jack.
I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Stayed 1 night in Jul 2017

4/10 Poor

Steve , w

Disliked: Cleanliness, property conditions & facilities, room comfort
Shared bathroom and expensive
The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Stayed 1 night in Jun 2017

2/10 Terrible

J, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site

8/10 Good

Caitlin, Mt isa

Liked: Cleanliness, property conditions & facilities, room comfort
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.

6/10 Okay

Happy, Sydney

Liked: Staff & service
Nice hotel
Nice hotel, at a very good price and even with shared amenities very clean. Staff were friendly and very helpful.

2/10 Terrible

sports travelle, C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accounting
Had a bad experience with dealing with the check in and charging system at the hotel. Paid for the booking on Wotif - has to pay 100$ key bond !!!! - and then got charged twice = $352 on my credit card !- which they refused to accept responsibility for until 2 weeks later. it is all fixed now.

8/10 Good

Shelly, Cairns

Liked: Cleanliness, staff & service
Cheap, clean & tidy accommodation
We stayed 2 nights, the room was clean & quiet, & we never had any issues with sharing the toilet & shower facilities. The staff were friendly & helpful. We got to enjoy a meal in the tavern which was fantastic also. I would definitely recommend this hotel to friends & family the next time they're travelling to Townsville.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were great right throughout but it felt like staying in a hospital unfortunately