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Overview of Novotel Surfers Paradise

Photo gallery

Guest reviews

4.0 / 5Very Good
1,603 reviews

Amenities

  • Pool
  • Air Conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationCavill Avenue2 min walk
Popular LocationTimezone3 min walk
Popular LocationSurfers Paradise Beach5 min walk
AirportGold Coast, QLD (OOL-Coolangatta)35 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Deluxe Family Room

    Deluxe Family Room

    Room amenities

    • 30 sq m
    • Sleeps 5
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  • Deluxe Room

    Deluxe Room

    Room amenities

    • 30 sq m
    • Sleeps 3
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  • Deluxe Room

    Deluxe Room

    Room amenities

    • 30 sq m
    • Sleeps 4
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  • Superior Room, View (Hinterland view)

    Superior Room, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 4
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  • Deluxe Room, View (Hinterland view)

    Deluxe Room, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
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  • Deluxe Room, View (Hinterland view)

    Deluxe Room, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Sleeps 4
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  • Executive Room, Ocean View (Spa)

    Executive Room, Ocean View (Spa)

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
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  • Deluxe Room, Ocean View

    Deluxe Room, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
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  • Deluxe Room, Ocean View

    Deluxe Room, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    Show more
  • Executive Room, Ocean View

    Executive Room, Ocean View

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
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  • Superior Room, Ocean View

    Superior Room, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    Show more
  • Superior Room, Ocean View

    Superior Room, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    Show more
  • Family Room (Superior)

    Family Room (Superior)

    Room amenities

    • 43 sq m
    • Sleeps 5
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  • Superior Room, View (Hinterland view)

    Superior Room, View (Hinterland view)

    Room amenities

    • Mountain view
    • Sleeps 3
    Show more
  • Superior Room, View (Hinterland view)

    Superior Room, View (Hinterland view)

    Room amenities

    • Ocean view
    • Sleeps 3
    Show more

About this area

Surfers Paradise

Novotel Surfers Paradise is located near the beach and in an area with good shopping. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed.

Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Timezone - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive

Restaurants

  • Where to eat
  • Hanlans Restaurant – Restaurant with a bar. Serves breakfast and dinner daily. Kids' menu available.

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 rooms provide conveniences such as fridges and coffee makers, plus balconies and flat-screen TVs with cable channels. Wireless Internet access (surcharge), room service (during limited hours) and hairdryers are among the other amenities available to guests.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: WiFi (AUD 15 per night)
Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

Self parking: AUD 18 per day
Limited parking spaces
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: AUD 34 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Fitness centre
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Filipino
French
Japanese
Korean
Portuguese
Spanish
Thai

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (6749 square feet of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

49-inch flat-screen TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Electric kettle
Fridge

Outdoor space

Balcony

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cots (infant beds)!

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 34 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
All reviews

Guest reviews

4.0

Very Good

5 - Excellent
564
4 - Good
618
3 - Okay
259
2 - Mediocre
113
1 - Poor
49
4.0
Cleanliness
4.2
Service and Staff
4.0
Amenities
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel close to restaurants,supermarkets and bus and train services were easy to access. Housekeeping was excellent,and room service food was delicious

Stayed 7 nights in Mar. 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service

    Family Room Superior, there was two sections. One with two singles and one with a King but no doors on the room so would not be suitable if you were on a work trip. Kitchenette was extremely small, bathroom was mouldy and did not looked very looked after.

    Stayed 1 night in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    beautiful view cleaned room staff is very friendly

    Stayed 4 nights in Feb. 2020