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Featured image
Beach nearby, white sand
Outdoor pool
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Guest reviews

4.0 out of 5 Very good
1,092 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCavill Avenue2 min walk
Popular LocationSkyPoint Observation Deck5 min walk
Popular LocationSurfers Paradise Beach5 min walk
AirportGold Coast, QLD (OOL-Coolangatta)32 min drive

Choose dates to view prices

  • Deluxe Room, Multiple Beds

    Room amenities

    • 30 sq m
    • Sleeps 5
    More detailsDeluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View (Hinterland view)

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, View (Hinterland view)
  • Deluxe Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, View (Hinterland view)
  • Deluxe Double Room, 2 Double Beds, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, View (Hinterland view)
  • Executive Room, 1 King Bed, Ocean View (Spa)

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View (Spa)
  • Deluxe Room, 1 King Bed, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)

    Room amenities

    • 43 sq m
    • Sleeps 5
    More detailsFamily Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View (Hinterland view)

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)
  • Superior Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping centre. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.
Visit our Gold Coast travel guide
View map
Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta) - 32 min drive

Restaurants

  • BLVD Cafe & Bar — 1 min walk
  • Breakfast on 1 — 1 min walk
  • Burleigh Brewing Company - 14 min drive

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 rooms offer WiFi, balconies and flat-screen TVs with cable channels. Room service (during limited hours), coffee/tea makers and hairdryers are among the other amenities available to guests.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking: AUD 18 per day
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Business services

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Surfers Paradise Hotel
Hotel Grand Chancellor
Grand Chancellor Surfers Paradise
Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Surfers Paradise?
As of 22 Sep 2020, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 19 Oct 2020 start from NZ$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Novotel Surfers Paradise have a pool?
Yes, this property has an outdoor pool.
Is Novotel Surfers Paradise pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel Surfers Paradise?
Self-parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at Novotel Surfers Paradise?
Check-in is from 2:00 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Surfers Paradise?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Novotel Surfers Paradise located?
Located in Surfers Paradise, this luxury hotel is steps away from Cavill Avenue and Timezone. SkyPoint Observation Deck and Surfers Paradise Beach are also within 5 minutes. Florida Gardens station is 21 minutes by foot.
4.0
Very good
1,092 reviews
5 - Excellent
431
4 - Good
400
3 - Okay
171
2 - Poor
60
1 - Terrible
30

4.1/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, amenities
room was clean and tidy, air conditioner didn't work well in the room sadly, fortunately being on a higher level with the balcony open it helped. check-in was ok long waits - understandable, check out was fast and easy. buffet breakfast was less to be desired, will not have included in our stay again, better food for price elsewhere.
Stayed 1 night in Sep 2020

1/5 Terrible

Stayed 1 night in Sep 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities
We found a cockroach in our room when my hubby raised the issues they just simply apologize
Stayed 1 night in Aug 2020

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
The location is great as it is in walking distance to everything you need. Unfortunately the stay wasn't great due to the service, rude staff, our room not being what we expected, driving around the carpark for nearly an hour trying to find a park and the inability to meet lift demands due to COVID - yes, not their fault but if you can't meet the demand don't take so many bookings. Stairs are great but not for the elderly, injured or people with lots of luggage - especially if you're on a higher floor. 1. Not all "Ocean View" rooms are ocean view unless you lean over your balcony and look to the right. 2. Some staff are rude, argue with you and make you feel like a burden when you raise an issue to see if it can be rectified 3. One of the managers is extremely passive aggressive and unprofessional 4. 40 minute wait times for an elevator isn't fun, we'd probably still be waiting if we hadn't called and got a manager to come up and get us so we could just check out and get out of the place While we understand that COVID has had a huge impact and things have changed, it doesn't excuse rudeness of staff or 40 minute plus wait times for an elevator. We spent majority of our stay just trying to get out of the hotel or up to our floor due to only being allowed 2 people in a lift at a time but not all lifts seeming to be working. We acknowledged to the staff that we understand they are under the pump, but only one staff member acknowledged that our stay was also not nice.
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020