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Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Guest reviews

4.0/5 Very Good
1,157 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationCavill Avenue2 min walk
Popular LocationRipley's Believe It or Not3 min walk
Popular LocationTimezone3 min walk
AirportGold Coast, QLD (OOL-Coolangatta)32 min drive

Choose dates to view prices

  • Deluxe Room, Multiple Beds

    Room amenities

    • 30 sq m
    • Sleeps 5
    More detailsDeluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View (Hinterland view)

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, View (Hinterland view)
  • Deluxe Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, View (Hinterland view)
  • Deluxe Double Room, 2 Double Beds, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, View (Hinterland view)
  • Executive Room, 1 King Bed, Ocean View (Spa)

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View (Spa)
  • Deluxe Room, 1 King Bed, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View

    4.1/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, Ocean View

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)

    Room amenities

    • 43 sq m
    • Sleeps 5
    More detailsFamily Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View (Hinterland view)

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)
  • Superior Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping centre. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.

Visit our Gold Coast travel guide
Map
Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Ripley's Believe It or Not - 3 min walk
  • Timezone - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 32 min drive

Restaurants

  • Hanlans Restaurant — 1 min walk
  • Burleigh Brewing Company - 14 min drive

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 rooms provide conveniences such as fridges and coffee makers, plus balconies and flat-screen TVs with cable channels. Wireless Internet access (surcharge), room service (during limited hours) and hairdryers are among the other amenities available to guests.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: WiFi (AUD 15 per night)
Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

Self parking: AUD 18 per day
Limited parking spaces
Parking height restrictions apply

Food and drink

Cooked-to-order breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: AUD 10-30 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Fitness centre
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Filipino
French
Japanese
Korean
Portuguese
Spanish
Thai

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (6749 square feet of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

49-inch flat-screen TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Fridge

Outdoor space

Balcony

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 2:00 PM and 10:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Surfers Paradise Hotel
Hotel Grand Chancellor
Grand Chancellor Surfers Paradise
Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast

Frequently asked questions

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Surfers Paradise?
As of 4 Jul 2020, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 8 Jul 2020 start from NZ$143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 10:00 AM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Surfers Paradise?
Checkout is at 11 AM. Late checkout is available for AUD 30.00 (subject to availability).
Where is this property located?
Located in Surfers Paradise, this luxury hotel is steps away from Cavill Avenue and Timezone. SkyPoint Observation Deck and Surfers Paradise Beach are also within 5 minutes. Florida Gardens station is 21 minutes by foot.

Guest reviews

Overall score and ratings for Novotel Surfers Paradise

4.0
Very Good
5 - Excellent
447
4 - Good
433
3 - Okay
182
2 - Mediocre
64
1 - Poor
31
4.1
Cleanliness
4.2
Service and Staff
4.0
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Good value for money. Good prime location in the heart of Surfer’s Paradise.

Stayed 5 nights in Mar 2020

1/5

  • Disliked: Staff & service, property conditions & facilities
Unacceptable behavior during COVID19 crisis!!!!

I booked 2 nights for my family here and because I had a history of travel and developed mild URTI symptoms when I checked in because of all the dust in our room, we decided to check out after one night so I will do testing for COVID 19. The person on the front desk told me to call the 3rd party i booked in so I can request a refund. I called them and they in turned called Novotel who said I cannot get a refund! To think they were the ones who told me to get a refund. To make things worse, I paid the hotel directly for 2 nights parking and I only used one night and they refused to refund the 2nd night parking..In this time of crisis, this hotel is so inconsiderate..Our family stays in hotels all the time and this is the first time that I heve left a review because I am so disgusted with the behavior of this hotel especially at this time when we are facing the crisis of COVID19...

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was so happy with my room, beautiful beachfront view. The staff were very accommodating to my needs. Staff were very friendly.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Mar 2020