3/5 Okay
Samantha
Travelled with partner
24 Apr 2022
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were really looking forward to staying here after all of the travel restrictions. When we checked in to our room we were happy with the size and outlook, however there were long black hairs all over the bathroom. Ok, we cleaned it up, it happens. Then, overnight and during the next day, the corridors were cluttered with room service trays that had been out for hours. We went out all day and when we returned our room was not cleaned. We sent a message outlining the above. Someone came to do the room but as we had just gotten back, it was not convenient. We were told to contact them to clean. We were going out for dinner, so contacted reception and asked for a room clean. When we got back, it still wasnt done. At this pont we messaged for towels at least. We did get those. We explained all of this when checking out and with incredulous disbelief we were offered a "sorry." Normally we wouldnt be as annoyed, but at around $700 a night, i dont think a room clean was too much to expect, particularly when we had contacted them on 3 separate occassions outlining these concerns. On a positive note, the food was good and the restaurant staff were lovely.
Stayed 2 nights in Apr 2022