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Reviews of Grand Hotel and Apartments Townsville

4.5 out of 5
Grand Hotel and Apartments Townsville
8-10 Palmer Street, South Townsville, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 999 reviews" "
Rating 8 - Good. 316 out of 999 reviews" "
Rating 6 - Okay. 73 out of 999 reviews" "
Rating 4 - Poor. 26 out of 999 reviews" "
Rating 2 - Terrible. 20 out of 999 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic units and is great location. Totally recommend staying here
Stayed 3 nights in Mar 2024
Response from Dane Trezise - Front Office Manager on 12 Mar 2024
Good Morning Sarah,Thank you so much for taking the time to review your recent stay with us and providing such valuable feedback.We are very grateful and look forward to welcoming you back again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and very accommodating. Room was clean and comfortable and parking was really easy.
Stayed 1 night in Mar 2024
Response from Dane Trezise - Front Office Manager on 4 Mar 2024
Good Morning Lauren,Thank you so much for taking the time to review your recent stay with us and providing such wonderful feedback. We look forward to welcoming you back again soon.

10/10 Excellent

kiall

Stayed 1 night in Jan 2024
Response from Dane Trezise - Front Office Manager on 20 Mar 2024
Good Morning Kiall,Thank you for taking the time to review your recent stay with us and providing such valuable feedback from your stay. We look forward to being able to welcome you back again soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Dane Trezise - Front Office Manager on 28 Jan 2024
Good Morning Simon,Thank you for taking the time to review your recent stay with us and providing valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Was there two nights for work and was very happy with the accommodation.
Stayed 2 nights in Jan 2024
Response from Dane Trezise - Front Office Manager on 23 Jan 2024
Good Morning Erin,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and look forward to welcoming you back again soon.

8/10 Good

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy hotel room, very basic but bed very comfortable.
Stayed 2 nights in Jan 2024
Response from Dane Trezise - Front Office Manager on 15 Jan 2024
Good Morning Emily,Thank you for taking the time to review your recent stay with us and provide valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, Loved our 1bedroom and stoked with the rate. Loved the friendly, efficient staff. Have stayed here a few times and no doubt will be back again.
Stayed 1 night in Jan 2024
Response from Dane Trezise - Front Office Manager on 8 Jan 2024
Good Morning Deb,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

8/10 Good

Timothy

Stayed 1 night in Jan 2024
Response from Dane Trezise - Front Office Manager on 8 Jan 2024
Good Morning Timothy,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
We booked this through an app. Stayed one night on a grandparents/grandchildren brief trip. Booking: Easy, informative and straightforward. Check-in: Check-in was a great start to our stay. The front office staff were friendly, polite, professional and efficient. Could not ask for a better indication of an enjoyable stay. We were not dissapointed. Room: The room was a one bedroom apartment with a double bed in living room. The room was spotlessy clean and in excellent condition. The kitchen had a good sized fridge and all the amenities needed, plus more. Further the was quiet with regards to outside noise, etc. The bed was comfortable and a good nights sleep was had. Car park: An undercover car park was available. Check-out: Check-out was straight forward with no delays. Hotel Staff: To both front office and housekeeping, thank you as you ensured our stay was an enjoyable and memorable one. Location: Whether in Townsville for business or leisure, this accommodation is a stones throw from the CBD and located in the middle of some great cafes and restaurants.
Stayed 1 night in Dec 2023
Response from Dane Trezise - Front Office Manager on 4 Jan 2024
Good Morning Tony,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dane Trezise - Front Office Manager on 4 Jan 2024
Good Morning Angela,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight with dinner getaway.
Great spacious size room with kitchen and seperate bedroom. Also enjoyed a balcony setting. Many Restaurants within meteres with relaxed outdoor dining or air conditioned seating. Good undercover or just gated security parking. I’m not a tall person so found getting into shower within a bath tub a bit or a leap and always worry about slipping. But overall enjoy our short stay. Friendly staff. Will stay again.
Stayed 1 night in Dec 2023
Response from Dane Trezise - Front Office Manager on 4 Jan 2024
Good Morning Gayle,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, comfortable one night stay
Always enjoy our stay at the Grand Mercure. Good location, with comfortable and clean rooms. Price is reasonable considering it’s the busy festive season.
Stayed 1 night in Dec 2023
Response from Dane Trezise - Front Office Manager on 4 Jan 2024
Good Morning Marissa,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay at and conveniently located. Clean and comfortable. Need to book direct for free parking otherwise chargeable. Strong sunshine in morning cannot be blocked out since fixed desk is in the way. Definitely recommended as a very good place to stay!
Stayed 2 nights in Nov 2023
Response from Dane Trezise - Front Office Manager on 19 Nov 2023
Good Morning Graham,Thank you for taking the time to review your recent stay with us. We are very grateful for your feedback and look forward to welcoming you back again soon.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness
Perfect for a short stay in Townsville.
Stayed 5 nights in Nov 2023
Response from Dane Trezise - Front Office Manager on 19 Nov 2023
Good Morning Richard,Thank you for taking the time to review your recent stay with us and for the lovely review.We look forward to welcoming you back again soon.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Frequent traveller But first time at this hotel Friendly staff Clean, quiet, neat and comfortable Ticked all the boxes for my stay I'll be back
Stayed 1 night in Nov 2023
Response from Dane Trezise - Front Office Manager on 12 Nov 2023
Good Morning Jason,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and look forward to welcoming you back again soon.

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from Dane Trezise - Front Office Manager on 12 Nov 2023
Good Morning Peter,Thank you for taking the time to review your recent stay with us. We look forward to being able to welcome you back again soon.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dane Trezise - Front Office Manager on 7 Nov 2023
Good Morning Christie,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
Very comfortable stay for 2 nights while working in Townsville. Would have liked a room with a better view, but it was ok.
Stayed 2 nights in Oct 2023
Response from Dane Trezise - Front Office Manager on 22 Oct 2023
Good Morning Sharon,Thank you so much for taking the time to review your recent stay with us and provide such lovely feedback. Please on your next booking look at some of our rooms that guarantee a view over the city or towards the stadium.Kind Regards,Dane TreziseFront Office Manager

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic from start to finish, even if I did break the door from the car park to the reception area...
Stayed 1 night in Oct 2023
Response from Dane Trezise - Front Office Manager on 31 Oct 2023
Good Morning Graeme,Thank you for taking the time to review your recent stay with us and providing such lovely feedback. We have attended to the door and there is no issue.We look forward to welcoming you back again soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Townsville
Great staff , clean rooms.
Stayed 1 night in Oct 2023
Response from Dane Trezise - Front Office Manager on 17 Oct 2023
Good Afternoon Louise,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay
Stayed 4 nights in Oct 2023
Response from Dane Trezise - Front Office Manager on 17 Oct 2023
Good Afternoon Matthew,Thank you for taking the time to review your recent stay with us and providing such valuable feedback.

8/10 Good

Gene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 17 Oct 2023
Good Afternoon Gene,Thank you for taking the time to review your recent stay with us and providing such valuable feedback.

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and facilities
Extremely disappointed.. I have been staying at the Grand for many years and I won’t be back. Noisy fridge, aircon and the entry handle to my room was broken. I was held to ransome with $50 parking addional and then they wanted an extra $40 for 12 checkout..The staff weren’t very helpful…I won’t be staying there again
Stayed 2 nights in Oct 2023
Response from Dane Trezise - Front Office Manager on 17 Oct 2023
Good Afternoon Chris,Thank you for taking the time to review your recent stay with us. We are very sorry to hear you had a few items that made your stay uncomfortable.I will have our maintenance go through your room to look at the items in the room to ensure no future guests are affected.We do our best to provide you will all the information we can on our facilities and that parking is subject to availability. We are very fortunate that street parking is available free of charge over night also.Thank you again for taking the time to provide the feedback, we do hope you will give us the opportunity to change your mind about us.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good clean, modern room, only downfall is parking is not included and pay for each night.
Stayed 4 nights in Sep 2023
Response from Dane Trezise - Front Office Manager on 4 Oct 2023
Good Morning Lisa,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We look forward to welcoming you back on your next stay.If you book with us direct or through our website our outdoor gated parking is also free of charge.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was dirty and old nothing like photos and reviews
Stayed 1 night in Oct 2023
Response from Dane Trezise - Front Office Manager on 3 Oct 2023
Good Afternoon David,Thank you for taking the time to review your recent stay with us. I am sorry that we were not up to the standards you were expecting. We will perform a full check of you room to ensure everything is up to standard so this does not occur for any future guests.We hope we can accommodate you again soon to show you what our accommodation is truly like.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean & comfortable and staff were pleasant and helpful with any of our concerns. However, there never seemed to be hot water for a shower morning or evening. The concept of having to pay a $250 bond (card only, no cash) on top of advanced payment of room did seem odd to me.
Stayed 2 nights in Sep 2023
Response from Dane Trezise - Front Office Manager on 3 Oct 2023
Good Morning Colleen,Thank you for taking the time to review you recent stay with us and providing such valuable feedback. We want to apologise that you experienced issues with the hot water on your stay, this was an unexpected issue with a leaking pipe and we appreciate your understanding.We look forward to welcoming you back again soon.

10/10 Excellent

Jayci

Travelled with family
We had an Eco stay it was fantastic close to the pool for the kids, big spacious rooms, comfortable beds and a bath tub! Loved it!!
Stayed 4 nights in Sep 2023
Response from Dane Trezise - Front Office Manager on 3 Oct 2023
Good Morning Jayci,Thank you so much for taking the time to review your recent stay with us and providing such lovely feedback. We look forward to welcoming you back again soon.

2/10 Terrible

Emily

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed for the week whilst my husband has chemo. The day we checked in we rang reception as the tv wasn’t working, was told it was a hotel wide problem and never fixed. Then on the second last day we came home from hospital to find out there wasn’t any water for hours. Once the water was back on there wasn’t any hot water. Rang reception and was told to leave tap running untill hot came through, left it running for an hour and still nothing at 10pm (no shower for the family). Again in the morning rang reception as there wasn’t any hot water, was told to just leave the tap running again. Another half an hour later and still not hot water. Reception staff very unhelpful and told me there was nothing she could do. Having a patient to take to hospital without a hot shower is disgusting. Very disappointed in how the situation was handled.
Stayed 5 nights in Sep 2023
Response from Dane Trezise - Front Office Manager on 2 Oct 2023
Good Morning Emily,Thank you for taking the time to review your recent stay and provide your valuable feedback. I do want to apologies and thank you for understanding that we had an emergency plumbing incident that has affected the hotels hot water. I understand this was very inconvenient and we do wish to give our sincere apology over the issue. We also want to wish you both the best of luck with your husbands treatment.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds washer and dryer in room. Plus a nice kitchenette.
Stayed 2 nights in Sep 2023
Response from Dane Trezise - Front Office Manager on 29 Sept 2023
Good Morning Joanne,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy chech in/out. Spacious room, close to everything.
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 26 Sept 2023
Good Morning Francine,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

10/10 Excellent

JOYCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unit clean, staff helpful.
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 19 Sept 2023
Good Morning Joyce,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We greatly appreciate it and look forward to welcoming you back again soon.

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 18 Sept 2023
Good Morning Sarah,Thank you for taking the time to review your recent stay with us and providing such lovely feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great hotel. Staff are so friendly The premium 1 bd apartment had everything you could need The parking was good and everything in walking distance
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 11 Sept 2023
Good Morning Christina,Thank you for taking the time to review your recent stay and provide such lovely feedback. We look forward to welcoming you back again soon.

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect close to many restaurants and just a short walk over the river to the city. The staff were very helpful.
Stayed 1 night in Sep 2023
Response from Dane Trezise - Front Office Manager on 10 Sept 2023
Good Morning Stephen,Thank you for taking the time to review your recent stay with us and providing such valuable feedback from your stay. We look forward to being able to welcome you back again soon.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and within walking distance to town. The staff at reception are friendly and their service is exceptional.
Stayed 3 nights in Aug 2023
Response from Dane Trezise - Front Office Manager on 31 Aug 2023
Good Morning Lynne,Thank you for taking the time to review your recent stay with us and providing such lovely feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Scott

Stayed 4 nights in Aug 2023
Response from Dane Trezise - Front Office Manager on 27 Aug 2023
Good Morning Scott,Thank you for taking the time to review your recent stay with us and providing such lovely feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Bradley

Stayed 1 night in Aug 2023
Response from Dane Trezise - Front Office Manager on 13 Sept 2023
Good Morning,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and looking forward to welcoming you back again soon.

8/10 Good

Michael

Travelled with partner
Liked: Amenities
The only thing I could complain about would be the toilet seat……uncomfortable :) that’s it the rest was great, really nice.
Stayed 2 nights in Aug 2023
Response from Dane Trezise - Front Office Manager on 22 Aug 2023
Good Morning Michael,Thank you for taking the time to review your stay and letting us know about the toilet in the room. We will have our maintenance team look into this and replace so it is not an issue for future guests.Thank you again and we look forward to welcoming you back again soon.

2/10 Terrible

Rhonda

Stayed 1 night in Aug 2023
Response from Dane Trezise - Front Office Manager on 10 Sept 2023
Good Afternoon Rhonda,Thank you for reviewing your recent stay and I am sorry that you stay was not up to your expectations. We hope we can see you again soon so we have the opportunity to impress you on a future stay.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice for a trip to Townsville
Great location and staff are always friendly and happy to help. I always choose to stay here when I am in Townsville.
Stayed 4 nights in Aug 2023
Response from Dane Trezise - Front Office Manager on 20 Aug 2023
Good Morning,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We are very grateful and look forward to welcoming you back soon.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Dane Trezise - Front Office Manager on 16 Aug 2023
Good Morning Joe,Thank you for taking the time to review your recent stay with us and provide feedback. We look forward to welcoming you back again soon.

6/10 Okay

Shannan

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are starting to show their age, was looking forward to a soak in the amazing deep bath, but the hot water on flat out hot was barely luke warm. Air-conditioning was super cold in the lounge, not so good in the bedroom. Beds were comfortable and the courtesy bottle of water by the bed was a nice touch. At the time of booking wotif didn't indicate that available parking was an extra charge and didn't indicate it was a smoke free property. Good to see they have updated this. Whilst I followed the rules and left the property grounds a number of people were smoking on their balconies anyway.
Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 14 Aug 2023
Good Morning Shannan,Thank you for taking the time to review your recent stay with us and providing such valuable feedback. We thank you for brining up some of the issues you have had during your stay and will have our team looking into this concerns to avoid it happening in the future.You are correct we are a non-smoking hotel and do our best to enforce this so all of our guests can enjoy a smoke free area.Thank you again for your valuable feedback, we look forward to being able to welcome you back again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 7 Aug 2023
Good Morning Amanda,Thank you for taking the time to review your recent stay with us and providing such lovely feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Staff fantastic and lovely .. all good they just forgot to change pillow cases from last guest …. So sorted that
Stayed 1 night in Aug 2023
Response from Dane Trezise - Front Office Manager on 7 Aug 2023
Good Morning Mark,Thank you for taking the time to review your recent stay and providing such lovely feedback. We are very grateful and appreciate your understanding and patience allowing the team to fix your linen.We look forward to welcoming you back again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient
Stayed 1 night in Aug 2023
Response from Dane Trezise - Front Office Manager on 3 Aug 2023
Good Morning Chris,Thank you for taking the time to review your recent stay with us and providing such lovely feedback.We look forward to welcome you back again soon.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. Value for money.
Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 2 Aug 2023
Good Morning Janice,Thank you so much for taking the time to review your recent stay and for the lovely words.We look forward to welcoming you back again soon.

8/10 Good

Richelle

Double room entrance was a bit difficult with luggage and angles to the bathroom also unusual. But everything else fine
Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 30 Jul 2023
Good Morning Richelle,Thank you for taking the time to review your stay with us and provide such lovely feedback. We are very grateful and look forward to being able to welcome you back again soon.

6/10 Okay

Joshua

Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 16 Aug 2023
Good Morning Joshua,Thank you for taking the time to review your recent stay with us and provide feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023
Response from Dane Trezise - Front Office Manager on 26 Jul 2023
Good Morning Jeffrey,Thank you for taking the time to review your recent stay with us and providing such positive feedback. We look forward to welcoming you back again soon.

8/10 Good

Baocheng

Stayed 2 nights in Jul 2023
Response from Dane Trezise - Front Office Manager on 25 Jul 2023
Good Morning,Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back again soon.