All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thanks for your review Malcolm, we hope to see you again soon.
8/10 Good
Phillip
9 Mar 2024
Staff was very helpful room was nice and clean good communication with front office .
Downside some fool two doors along was up all night yelling out abusing language drinking till four in the morning not a good nights sleep .
Phillip
Stayed 2 nights in Mar 2024
Response from Beach House Motel on 9 Mar 2024
Hi PhillipThank you for your review, please note if you ever have any disturbances during your stay please call us, we are available 24/7 to help you when staying with us. We were made aware of this the next morning and the said guest was addressed and action taken immediately, our guest comfort is a high priority for us.Hope we do get to welcome you back.
the couple running the motel where very friendly and help full a welcoming. Hello and a cheerful goodbye can recommend staying there. And if needed again will book again thanks a pleasant stay
Glen
Stayed 1 night in Mar 2024
Response from Claudia and Adam on 2 Mar 2024
Thanks GlenIt was a pleasure having your family stay with us and meeting your beautiful kiddo'sWe do hope we get to welcome you back again
Thank you HenricaWe are pleased that you enjoyed your stay with usKind Regards
6/10 Okay
Ingrid
15 Jan 2024
Disliked: Cleanliness, staff & service
The room is tiny they have a main road outside with no warning signs on exit - most people know what to do but there are some who dont
Ingrid
Stayed 1 night in Jan 2024
Response from BHM on 15 Jan 2024
Hi IngridAs per phone conversation before you arrived, you were told your caravan would not fit on the property, unfortunately it was brought on and got wedged in our enclosed driveway.We do have an enclosed driveway and an open driveway for guests to enter and exit with standard sized vehicles.Kind Regards
slightly older style property. Absolutely spotless and airconditioned. Staff were so very friendly and helpful. Even received a Chistmas gift from them. Walk out the front door and look at the lush green of the Strand and Magnetic Island. Convenient and lovely location. Would go back!
Lynda
Stayed 4 nights in Dec 2023
Response from Claudia on 15 Jan 2024
Thanks LyndaWe are so glad you enjoyed your time with usWe hope to welcome you backKind Regards
4/10 Poor
scott
30 Dec 2023
scott
Stayed 5 nights in Dec 2023
10/10 Excellent
Robyn
Travelled with family, Travelled with family and small children
Lovely staff, very accommodating when our plans changed. Great area for young kids and not super expensive. This is our go to!
Robyn
Stayed 1 night in Dec 2023
Response from Carol on 23 Dec 2023
Hi Robyn, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.
We loved this hotel, I only wish we had stayed longer. It was perfect for my son and I, the kitchen was more than adequate to cook simple meals at home, the TV is giant and has many options, the beds are new and comfortable, the AC is strong, it is so close to all the cafes, lovely walks in either direction. 100% would come back here!
kelly
Stayed 1 night in Dec 2023
Response from Carol on 23 Dec 2023
Hi Kelly, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.
Hi Stephanie, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.
Very basic and clean hotel.
I was late and they stayed up to let me in. Very nice onsite owners.
Mark
Stayed 3 nights in Dec 2023
Response from Carol on 23 Dec 2023
Hi Mark, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.
Hi Emma, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.
10/10 Excellent
Carolyn
Travelled with partner
7 Dec 2023
Liked: Property conditions & facilities
Carolyn
Stayed 2 nights in Dec 2023
Response from Claudia on 23 Dec 2023
Hi CarolynThanks for taking the time to review our property, we are pleased you enjoyed your stay. We hope to be able to welcome you back.
10/10 Excellent
Lucia
6 Dec 2023
Lucia
Stayed 1 night in Dec 2023
Response from Claudia on 3 Jan 2024
HiThank you for your review, we are so pleased you enjoyed your stay with us.We hope to welcome you back again
Our room was a good size and it was clean. We were close to the beach and the town but it was lovely and peaceful.
The staff were very friendly and happy to help.
K E
Stayed 1 night in Nov 2023
Response from Carol on 29 Nov 2023
Hi Michael, Thank you for taking the time to review your recent stay with us and for your compliments. We look forward in having you stay with us again on your next visit to Townsville
Very good stay. But had to leave car on strand as there was no car parks left on the property.
Jane
Stayed 1 night in Nov 2023
Response from Beach House Motel on 24 Nov 2023
Hi JaneWe are so glad you enjoyed your stay.Looking back over the time you stayed there was still a car space unused at the front of the property, please make sure you contact the office whilst you are here so we can guide you if needed, as we can help more when your here than after you have checked out.
8/10 Good
Nicole
Travelled with family and small children
21 Nov 2023
Liked: Cleanliness, staff & service
Great location
Nicole
Stayed 3 nights in Nov 2023
Response from Carol on 22 Nov 2023
Hi Nicole, Thank you for taking the time to review your recent stay with us and we hope to see you again on your next stay in Townsville.
Great location, reasonably priced, very friendly staff, easy walking distance to dining, bottom unit great for parking in front and easy access for elderly. Only negative is the shower floor is a bit slippery for the elderly, so maybe just a mat. Overall would definitely recommend and stay again.
Wendy
Stayed 1 night in Oct 2023
Response from Carol on 30 Oct 2023
Hi Wendy, Thank you for taking the time to tell us about your recent stay. We appreciate your positive feedback and you concern with regards to the shower floor. We do provide a shower mat in each room for this reason. Thank you again for letting us know of your experience and we look forward in having you stay with us during your next stay to Townsville
Amazing hotel just by the water. Lovely customer service. We stayed in one of the budget queen rooms which worked really well as we could easily load & unload the car.
caelen
Stayed 1 night in Oct 2023
Response from Claudia on 6 Oct 2023
Thanks CaelenWe are so thrilled you enjoyed your stay, we hope to welcome you back again soon
Hi Robyn,Thanks for taking the time to review your stay, we are pleased you enjoyed your time with us and I will make sure to let housekeeping know their doing a great job. Hope to see you again in the future.
Comfortable and clean good for a short stay just wish there was a lift to lug my heavy suitcase up the stairs. Lovely friendly staff and a nice decent comfortable small room.
Victoria
Stayed 1 night in Jun 2023
Response from Claudia on 15 Jun 2023
Hi VictoriaWe are glad that you enjoyed your stay. Please ask our friendly staff who would be more than willing to help with luggage. Alternativley next visit you could request a ground floor room if available.RegardsClaudia
10/10 Excellent
Suzannah
11 Jun 2023
Suzannah
Stayed 2 nights in Jun 2023
Response from Jeff on 12 Jun 2023
Good Morning Suzannah , thankyou so much for your great rating , we are happy you enjoyed your stay with us , our team try our hardest to make sure our guests are completely satisfied with our motel , we will pass on how well they are doing ,regards Jeff
10/10 Excellent
Karen
3 Jun 2023
Karen
Stayed 1 night in May 2023
Response from Claudia on 24 Jun 2023
Thanks Karen,We are thrilled you enjoyed your stay with us, Hope to welcome you back in the future.RegardsClaudia
A small motel but the room was excellent. Self contained with kitchenette, table and chairs with a huge tv. Walkable to cafes and restaurants, great bed, opposite the beach but no view of it. Happy with our stay
Kerryn
Stayed 3 nights in May 2023
Response from Jeff on 12 Jun 2023
Hi Kerryn thankyou ever so much for your great review we rally appreciate that you enjoyed your stay with us and have taken the time to let us know , we hope to see you next time your in Townsville regards Jeff
Great location and management. Website states breakfast available however on arrival told this was not the case. There was no drinkable cold water provided nor ice available in room. Given there was a microwave provided there was no cutlery or plates to eat with.
Overall was a very clean and lovely place. Would be happy to stay again.
Rebecca
Stayed 3 nights in Mar 2023
Response from Claudia on 26 Mar 2023
Hi Rebecca,Thanks for taking the time to review our property, we are glad you enjoyed your stay. In regards to water and ice - For health and safety we cannot fill these for you, but we do provide a water jug and ice tray in your fridge\freezer for you to fill at your own requirements. There is a microwave in rooms but these rooms are not self contained (kitchenette with sink or washing up facilities), so if requiring rooms with cooking facilities and plates cutlery etc you could either book a self contained room or ask the friendly staff at reception for anything you may require.
Great location right on the waterfront and walking distance to restaurants.
Only complaint the bed was uncomfortable
Ida
Stayed 1 night in Mar 2023
Response from Claudia on 18 Mar 2023
Hi Ida,Thanks for your review, we are glad you enjoyed your stay. With new mattresses, as with pillows, everyone has there own sleep comfort whether it be soft, medium or firm. We try to accommodate and take this in to consideration, however not everyone has the same sleep comfort.
This older motel has been well renovated to a high standard that is comfortable and has good facilities. It is located in a prime Townsville location opposite The Strand parkland and waterfront and close to a good variety of shops, large supermarket, pub and restaurants and cafes.
Kevin
Stayed 2 nights in Feb 2023
Response from Claudia on 8 Mar 2023
Thanks Kevin, We are thrilled you enjoyed your stay.We hope to welcome you back in the future.
Excellent location, clean and large room in a central location.
Ian
Stayed 1 night in Jan 2023
Response from Jeff on 10 Jan 2023
Hi Ian ,hey thanks for your fantastic review glad we made your stay enjoyable, it would be nice to have you stay with us next time your in Townsville. Regards Jeff and the team