Thompson Estate Hotels, Nairobi

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"The wait staff at the bar was poor. Brought the wrong food for one our party. Didn’t check to refresh our drinks. Didn’t bring the check in a timely manner"

"Good "

"Beautiful property; lovely decorated and comfortable rooms, excellent hospitality and service and delicious breakfast and dinner buffet in the restaurant. "

"Loved it there. Will definitely come again. Thank you Emmanuel and Felix "

"The hotel is excellent and the staff went out of their way to be helpful in every way they could. A great experience. I liked the coffee scrub they gave every evening. We bought some flowers and they kindly supplied us with a vase. Warmed up our food for free and were generally very hospitable"

"The room was clean. However, they did not provide any toiletries, no robes, no sandals nothing. It’s was just an empty bathroom. The shower gel was empty, no hairdryer. I called the reception desk to ask for a shower get and sandals, the lady told me we only provide it by request. 🤔 I believe these thing are the basic necessities. I mean a big name Hotel like Hilton. I ask if ther a sauna and steam room she told me no we don’t have it. That kind of threw me off. Our luggage weren’t even sent to our room until we asked several times. Overall, it was not a good experience for me and I wouldn’t be going back there. "

"The staff is exceptional. Everyone very nice and attentive. Special kudos to Victoria in the restaurant. If we move to Kenya, we will hire her away."

"Great service "