Nairobi West Hotels, Nairobi

"The room was okay. The location was amazing but what made the place? Truly truly excellent was Winfred. The rest of the staff was nice, but Winfred took it to a whole different level she needs to be given a raise a promotion. She needs to be the person teaching everyone customer service. It was extremely professional, informative, friendly. It didn't feel like she was just giving you answers so you can get away. She was actually taking time to look into your problems, solving them and suggesting stuff to make you stay even better. She's amazing"

"Yes , very clean spacious and the stuff were helpful friendly. "

"Staff was amazing — front desk, cleaning staff, restaurant, etc. "

"Room was very clean and the staff very nice"

"Check In was very smooth, rooms were clear and very comfortable location. "

"Nice pool, food, staff very friendly."

"The staff make it really a 5 star"

"Very clean very well organized staff. Hotel was very accommodating and the rooms were very acceptable. Would recommend any Traveler. I’ve been I guest at this hotel multiple times, over a number of years often on, and I’ve never been disappointed."

"Room was spacious and very comfortable. Staff is amazing! Everyone is so hospitable and from Patricia who waited nearly two hours to collect us from the airport after very long queues at immigration and customs to the concierge Joseph helped us organize an excellent driver and happily answered our many questions. They and all the other staff made our stay outstanding. Already looking forward to booking again. "