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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually furnished, desk

Guest reviews

4.5 out of 5 Wonderful
152 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCentral Park5 min walk
Popular LocationTeleposta Towers8 min walk
Popular LocationUhuru Park10 min walk
AirportNairobi (NBO-Jomo Kenyatta Intl.)35 min drive

Choose dates to view prices

  • Deluxe Room

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 3
    • 1 Queen Bed
    More detailsDeluxe Room
  • Suite, Garden Area

    Room amenities

    • 225 sq m
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuite, Garden Area
  • Business Suite

    Room amenities

    • 66 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsBusiness Suite
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 56 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Suite

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention centre. Yaya Centre is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Giraffe Centre and AFEW Giraffe Centre. Travelling with kids? Consider Nairobi Railway Museum and David Sheldrick Elephant & Rhino Orphanage. Spend some time exploring the area's activities, including golfing.
Visit our Nairobi travel guide
View map
Popular Location

What's nearby

  • Central Park - 5 min walk
  • Teleposta Towers - 8 min walk
  • Uhuru Park - 10 min walk
  • National Assembly Building - 11 min walk
  • Kenyatta Mausoleum - 12 min walk

Getting around

  • Syokimau SGR Railway Station - 33 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.) - 35 min drive

Restaurants

  • Cafe Magreb Restaurant — 1 min walk
  • The Pool Terrace and Bar — 1 min walk
  • Pointzero Cafe - 6 min walk
  • Flame Tree Restaurant - 7 min walk
  • Mukutan Garden Café - 9 min walk

About this property

Nairobi Serena Hotel

Luxury hotel connected to the convention centre in Nairobi with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a swim-up bar. All 199 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.
Nairobi Serena Hotel offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Italian

Business services

  • 8 meeting rooms
  • Business centre
  • Conference space (4844 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property – September 2019

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in between noon and midnight
Early check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10200 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 per cent of room rate (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 per cent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Can I cancel my reservation for free at Nairobi Serena Hotel and receive a full refund?
Yes, Nairobi Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Nairobi Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Nairobi Serena Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Nairobi Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Nairobi Serena Hotel?
Self-parking is free at this property.
What time is check-in at Nairobi Serena Hotel?
Check-in is from noon to midnight. A 75% fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM to midnight for a fee of 75%.
What time is check-out at Nairobi Serena Hotel?
Checkout is at 10 AM. Late check-out is available for a 75% fee (subject to availability).
Does Nairobi Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 4000 per person, one way, applies.
Where is Nairobi Serena Hotel located?
This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Central Park and University of Nairobi. Yaya Centre is 2.2 mi (3.5 km) away.
4.5
Wonderful
5 - Excellent
94
4 - Good
45
3 - Okay
9
2 - Poor
3
1 - Terrible
1

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff
As per usual the staff at Nairobi Serena cannot do enough for you. Nothing is too much effort. Congratulations to management on great staff compliment even in these trying times
Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 2 nights in Jan 2020

3/5 Okay

Stayed 4 nights in Jan 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel.
This is a lovely Hotel and I had a great stay. My only issue was that the wifi in my room only worked for one of my 4 nights.
Stayed 4 nights in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely use this hotel again
The staff were very efficient, helpful and friendly. The view of the park and Nairobi from the room was a bonus. The breakfast was excellent.
Stayed 1 night in Jan 2020

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