Surprise Original Townsite Hotels, Phoenix

"This was the 4th time booking this hotel and as usual, all my expectations were met. Room was clean and staff was amazing. I look forward to my next stay."

"I enjoyed the stay, big room and spacious. Had some good amenities."

"Room was very outdated linens were very old bedding dirty also Parking very tight and very loud area at night time"

"I have stayed here a few times because I love the vibe, and before this last experience I had genuinely raved about the property and looked forward to coming back. Unfortunately, this most recent visit felt very off. Before going to the pool, hotel staff stopped guests to search their bags. Since I had already checked out that day and was heading to the airport later, I had my laptop bag with me containing my personal belongings. When I was asked to “check my bag,” I assumed they meant checking it for safekeeping. I politely declined because I needed access to it for work. Instead, I was firmly told, “No, I need to search through your bag.” She then proceeded to sift through my personal bag in front of other guests and my female co worker, pulling out my underwear and change of shorts while people were standing nearby waiting to be seated. It was incredibly uncomfortable, unprofessional, and honestly inappropriate. I can understand security measures for non-guests, but I was a paying hotel guest. What exactly was the concern — that I might have a granola bar or a bottle of water in my backpack? The entire interaction felt excessive and unnecessary. Taking this policy to this level feels completely unacceptable, especially as a professional who often stays at hotels and works remotely by the pool while traveling. Working poolside is very common for me, but exposing myself to the humiliation of having my laptop bag searched before entering is enough to make me think twice!"

"It was a very nice experience. It certainly did not feel like you were in downtown phoenix. Property has a great vibe and wonderful artwork to view during your stay."

"The food offered was tasty and there was a large variety to choose from."

"The hotel is badly laid out. Some rooms are VERY far from the elevators"

"Great resort to stay at with friendly helpful staff"

"Clean room and nice breakfast buffet "