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"Arrived and nobody was at front desk for check in. No sign saying “be right back” or anything. Waited quite awhile and finally called hotel main number. Was told he went to lunch and keys were on desk. That’s fine but why didn’t you text me to let me know that before we arrived? Or left a note at the desk? Would have prevented confusion and waiting around. Also did not get the room as described on the website. Even though the hotel was empty yet they couldn’t have given us a room with a partial view as described? We had a view of an empty lot. I’m convinced when you book with a third party like Expedia or Hotels.com they intentionally give you the worst rooms no matter what room type you booked. No info given about anything including how to use heater etc so took awhile to figure it out and then it stopped working in the middle of the night and we were freezing. Texted hotel about this since they say you can text them for any needs during your stay, yet nobody ever responded. It was as if the hotel wasn’t physically staffed by anyone. That’s fine for some people but we like having people welcome us at arrival and be available if things come up during our stay. Don’t think that is much to ask. Ever since COVID this contactless everything has remained and it’s not for us. If we knew there would be no staff or service and it was fully self serve then we could have decided to stay elsewhere, which now we know. The hotel has cute decor and the bed is comfy so I’ll give them that. "

"The staff was very nice but both the shower and the bathroom didn't drain. not a good stay."

"Booked a room on a higher floor and because of an event they were having at the hotel. They were overbooked so we were bumped from the room we booked and put in a first floor ADA. It was a birthday getaway and it was very disappointing. we are getting married next January and we were checking out hotels for our guests. Not sure I would recommend. Stillwells was good !! "

"First off, this property is in transition from an old hotel to an updated one. We saw painting in progress. The lobby has a great vintage vibe as was the design of the microwave and fridge in our room. Our overall experience was not great though. Our room shared a wall with another and we heard them and their t v into the early morning hours. The shower was clean but took TEN minutes to get hot. Two towels and one washcloth was provided for a two night stay. The bed was a other issue and clanked when we sat down or turned over. That said, this was room15. We will hope that these negative experiences did not occur in the bungalows and other guest quarters."

"Enjoyed our stay ! Always looking forward our stay . Staff is awesome ."

"Staff and room were excellent"

"We Love big bear frontier the best . We always book here"

"Very dissatisfied with the service. Description of the property was deceiving."

"AMAZING property. You receive your cabin location/code via text right before check in. The cabin was super nice and cozy. The kitchenette was nice and had utensils/cookware and a 2 burner stove. Each cabin comes with its own fire pit and firewood gets replenished everyday. You also receive a cute little smores kit to enjoy as well. Staff was SUPER helpful and were always a text/call away. Our second night I was having trouble starting our fire and Sergio stopped by and got our fire going for us. The area is just breathtaking and its a nice break from the stresses of urban living. Will definitely be coming back, was such a great experience staying here. Also the cabins are right in between Lake Arrowhead and Big Bear Lake so if you wanting to do some shopping or dining, they're not far away."