Summit Estates Hotels, Big Bear Lake

"The door let in air through the sides. The heater didn’t turn on until the morning after. "

"Rented a room with a fireplace, and the fireplace didn’t work. The toilet got backed up in the middle of the night, and there was no staff on site to help with the problem. And there was no plungers in the room. Other than that the place was mildly decent."

"Clean , new and very comfortable "

"The pictures don’t do justice "

"Excellent place with great staff!"

"Greetings were great when we walked in. Gave recommendations for dinner. Very nice. Loved the black out curtains."

"Room has very thin blankets. You have to blast your heater to stay warm. Cockroach crawling in the bathroom. Front desk is distracted talking to someone on the phone instead of paying attention to the guest and efficiently complete the check in process. "

"Clean rooms, bathrooms, comfortable bedsheets and pillows, room temperature wonderful. Fridge and ice machine and microwave available. Great view of the lake from our bedroom. Jacuzzi was very warm with jets. Game room has arcade games: foosball table, car racing game, skee-ball, air hockey game, 2 claw machines. There is also a movie room with child friendly movies. There is a giant beautiful cozy fireplace in the lobby. There is a village walking distance that has a toy store, great restaurant (fish tacos, arugula burrata peach salad) and a gelato and crepe place. There is also this beautiful train village track with miniature village. It’s free. There is also a random couch outlet with a nice selection. For breakfast or brunch, highly recommend a sport grill, called Lake Arrowhead sports Grill in Blue Jay, 5 minutes away. The owner is Sergio, who served delicious omelet, pancakes and hash browns. Highly recommend!"

"Nice place and well located. Friendly staff. "