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"What a great experience at the Cumberland in London. The staff was exceptional. Helpful, knowledgeable and friendly. Great staff, great location"

"Lovely modern hotel "

"Room had a little kitchenette with plates, little sink, microwave - super handy! Amazing view from 12th floor. Didn’t bother with breakfast as the queue was massive. Staff were lovely. Lighting in the room was excellent, various options for different moods! Would definitely stay again. Great location."

"Staff was so informative, room needed cleaning, there was a poop in our toilet and rug was stained"

"Everthing was very good , breakfast was very good the only thing I would change and this is from my point of view was that the toilet were to low which when getting on in years can be a bit of a problem. The hotel is located in just the right area."

"Great hotel for short stay in London plenty of restaurants "

"This was my fourth stay at this hotel; I stay here for the good value and excellent location, as it’s near my favourite parks (Hyde and Holland) and a useful tube station. This stay was a little disappointing because the hotel is under constant construction. It was very disruptive throughout the day, especially as I’d hoped to work from my room during my 8-night stay. I was annoyed by this and the large, rowdy school group that arrived on my last night, partying next door and in the hallways of my (upgraded) room. The hotel itself was as it’s always been: a bit dated but comfortable enough. The service is hit or miss, depending on whom you’re talking with. I recommend staying here for the location and value, as long as you aren’t looking for luxury. It beats other affordable options by a mile. I love that there are bathtubs in all the rooms and the rooms are quite large for central London. M&S and Boots are at the doorstep, and there are tonnes of great restaurants, pubs, and cafes nearby, as well as shopping and parks/gardens. It’s very, very safe and pretty quiet, too."

"Really good quality breakfast options. Room had everything we needed though could do with a little freshen up. Great location."

"Great hotel location, close to shops, restaurants, coffee shops and entertainment. The rooms were were very comfortable and spacious, the bed and pillows were perfect, we had a long travel day prior to arriving at the hotel, and arrived earlier than the checkin time but the staff were so accomodating and gave us a room upon arrival. The hotel restaurant was lively we had the buffet breakfast which had a large variety of foods to choose from, including hot breakfast, cereals, pastries, fruit and more. Overall we had a lovely stay!"