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"Lovely rooms,helpful staff and excellent dinner and breakfasts"

"Great service and cleanliness"

"We had a great trip to London and felt super happy about our stay at Park Plaza Waterloo. Everyone was helpful and kind. The property was clean and welcoming. The rooms were small, and we had a broken A/C in our first room (during the heat wave this year in London). But their superstar employee Heather was attentive and lovely, and soon all was made right. We LOVED being across the street from the Underground (Tube) station and we took it all over the city. The hotel bar was under construction during our stay, and the restaurant was somewhat impacted so we only ate there once. But there are also plenty of other near-by restaurants in walking distance. I would happily recommend Park Plaza Waterloo and return again. Hopefully someday will have the chance. And we just LOVED London!"

"Hotel is in walkable distance to London eye and Big Ben, parliament square and Westminster Abbey. Rooms are clean and staff are friendly. "

"All the staff are amazing. They make you feel very welcome, are all so helpful and nothing is too much trouble. I really can't praise them enough! The room was small but very clean and comfortable with everything you could need for a great stay. The air con was a massive bonus as it was very hot during our stay, but our room was lovely and cool so we got a great nights sleep each night. The only thing that I would say is to check which rooms have a better shower if you have mobility issues or if you are tall, as our shower had a big step in (it was 12 inches off the floor) which left very little room between the shower floor and the low ceiling. Im 5ft 8in and I struggled to wash my hair without banging my elbows on the ceiling! It was my daughters birthday while we were there and there was a card, balloon and chocolates in the room when we arrived, which was a lovely touch and really appreciated. We didn't have breakfast at the hotel but we did eat in the restaurant in the evening. The food is delicious, the staff are lovely and we were impressed how reasonably priced it was. They are very knowledgeable about allergies and have some great options if you do have a food allergy. It is an ideal location, easy to walk to a lot of attractions, perfect for theatre visits. Lots of shops and dining options nearby too. We will definitely be back and I doubt we would stay anywhere else in London now. The hotel is great, but it's the staff that absolutely make this hotel perfect."

"Quick easy and lovely staff"

"Excellent service and convenient location. Very nice rooms . "

"Great location, quick walk to the underground, Westminster Abbey, St. Jame's Park and Buckingham Palace. Very tiny room but we didn't stay in the room, only to sleep."

"Great location, great hotel, great staff!"