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"Hotel was great except for the front desks staff. "

"The room was a little outdated and small for a family suite. It had only 1 bathroom to accommodate 4 kids and 2 adults. For a suite I believe we should have had at least a half bath as well. The view was crappy, had a corner suite that was adjacent to a brick wall. The staff was excellent and the location was amazing. Thats the only reason I gave 4 stars for location and staff or else it would have been a 2. "

"Hotel is under construction. Lot of banging in the morning. Also killed a roach in the bathroom may just be a NYC thing cause the room was pretty clean. Exchange some words with a employee, spoke with management who said he would address the issue"

"Amazing location! We didn’t encounter any lines during our stay. The staff we talked to in the hotel all were very nice and helpful. The room was cleaned daily and towels/soap/lotion changed. The hotel offered $35 daily credit to use in Starbucks, bar, or breakfast restaurant inside the hotel. Great perk! Also we got free tickets to Guggenheim museum through the hotel. I would stay here again on my next trip to NY. "

"Location was amazing! Staff was helpful and luggage storage was very convenient. "

"Just need an update on the furniture. Everything else is good."

"Great location. Nice room"

"Excellent location, clean rooms, pleasant staff, decent breakfast choices, and comfortable beds and pillows. The only thing that was challenging at times was waiting for elevators. "

"Love this hotel for its location, comfort, safety and fantastic staff"