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"The room temp was inconsistent and adjustments to the thermostat ineffective. The only big issue was the shower temperature. It was impossible to get a consistent water temp. And I mean varying from way too hot to cold."

"The staff were very rude over the phone when I asked about the check in policy and parking and then the room had broken pieces of equipment "

"Staff are very professional. The housekeeping team in 36th floor and lobby remind me of my cousins who can’t rest when things look messy. "

"Rooftop very pretty view , food and drinks good "

"Great location. Staff was friendly. Very clean. Would have loved to be able to get coffee on property or a fridge in the room. But over all it was perfect. "

"The AC in the room did not work, multiple calls down to the front desk and it still did not wor. On one of the calls I was told by maitnenance it was too close to the end of their shift so it was not their problem... The radiator heat however would not turn off leaving the room a balmy 80 degrees the whole trip. "

"The room was amazing! However, the elevator was down which forced us to walk down the stairs. "

"Everything was great and clean, bar was decent. I'd stay away from the breakfast it just wasn't very good and had nowhere to sit. "

"Everything was clean staff was friendly and the facility was perfectly located in time square. Walking distance from everything. "