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Overview of The Westin New York Grand Central

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Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar

The Westin New York Grand Central

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationTimes Square16 min walk
    Popular LocationRockefeller Center18 min walk
    Popular LocationBroadway18 min walk
    AirportNew York, NY (LGA-LaGuardia)18 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sat., Mar. 21 2020 - Thu., May 27 2021.

Traditional Room, 1 Double Bed, Non Smoking

4.7/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Traditional Room, 2 Double Beds, Non Smoking

4.7/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Double Beds, Non Smoking

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Non Smoking

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

  • 96 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Non Smoking

4.5/5 guest room rating
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

4.5/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

New York

Located in New York's Midtown neighbourhood, The Westin New York Grand Central is in the city centre and next to a golf course. Broadway and Radio City Music Hall are cultural highlights, and some of the area's popular attractions include Madame Tussauds Wax Museum and Central Park Zoo. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Spend some time exploring the area's activities, including golf lessons. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Grand Central Terminal - 5 min walk
  • United Nations Headquarters - 7 min walk
  • Times Square - 16 min walk
  • Rockefeller Center - 18 min walk
  • Broadway - 18 min walk

Getting around

  • Grand Central - 42 St. Station - 9 min walk
  • Lexington Av.-53 St. Station - 12 min walk
  • LaGuardia Airport (LGA) - 18 min drive

Restaurants

  • Amuse Marketplace & Bar — 1 min walk
  • Le pain quotidien - 3 min walk
  • Cibo - 3 min walk
  • Macchiato Espresso Bar - 3 min walk
  • Pietro's - 3 min walk

About this property

The Westin New York Grand Central

Luxury New York hotel in Midtown, walk to Chrysler Building
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 774 rooms offer comforts such as pillowtop beds and premium bedding, plus WiFi and LCD TVs with digital channels. Other amenities available to guests include minibars, room service and separate baths and showers.
The Westin New York Grand Central offers 774 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This New York hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 85 per day)
  • Valet parking on site (USD 85 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–11 AM: USD 16.25-45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 18 holes of golf

Family friendly

  • Babysitting/childcare
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter

Languages spoken

  • Chinese
  • English
  • German
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms 16

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Digital channels
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email with special check-in instructions and smart lock details prior to arrival; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 21 March 2020 to 27 May 2021 (dates subject to change).
The following facilities or services will be unavailable from April 29 2021 to September 7 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 50 per pet, per day
Dogs welcome
Up to 40 lbs/18 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 16.25 and USD 45 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 85 per day
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 50 per pet, per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

New York Grand Central Westin
Westin Hotel New York Grand Central
Westin New York Grand Central
Helmsley Hotel New York
New York Helmsley Hotel
The New York City Helmsley
Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin Grand Central
The New York City Helmsley
The Westin York Central York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 847 out of 1718 reviews
5 - Excellent 49%
Rating 4 - Good. 524 out of 1718 reviews
4 - Good 31%
Rating 3 - Okay. 180 out of 1718 reviews
3 - Okay 10%
Rating 2 - Poor. 101 out of 1718 reviews
2 - Poor 6%
Rating 1 - Terrible. 66 out of 1718 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Concierge and front desk people were fantastic. Housekeeping staff were terrible! Firstly, she was banging on our door even though we had a do not disturb sign. When we talked to her through the door, telling her we would be leaving in about an hour, gave us horrible attitude. Then, we called TWICE to remind housekeeping that we need to have our sheets changed when our room gets cleaned as we had a diaper incident with our baby. When we got back to our room late at night, beds were made but sheets not changed. We had to sleep on stained sheets. The bathtub drain was clogged with hair but wasn’t cleared when we got back, so we had to take our subsequent showers with water (and hair and other junk coming up the drain) filled up above our ankles - gross! This also tells me that the tub and tiles were not cleaned at all when the room was “cleaned”, for if she had turned on the water at all she would’ve realized that water was not draining at all and that the drain is clogged with hair. Such a pity to have to give a negative rating as the front desk and concierge personnel were so friendly but the housekeeping disappointments were just too much, especially for a Westin.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will stay again and enjoy...place was big and neat
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday get away
Amazing !!! Loved every part of it ! The concierge gave me two drinks on the bar due to it being my birthday .
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Really nice room.
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Grand Central was in a fantastic midtown location. The staff was wonderful and I really enjoyed the complimentary American breakfast. The onsite restaurant staff was so accommodating and even adjusted the sweetness level of complimentary cocktails that my friend and I enjoyed on Saturday afternoon. I will definitely come back on my next trip to NYC!!
Stayed 2 nights in Mar 2020